Food is ok. The drive thru menu has an ad that pops up every so often and covers 1/3 of the whole menu board so it took me 3x as long to decide what I wanted because I couldn't even view part of the menu. So obnoxious.
They had me part out front to wait for my drive thru order. Ok fine. 8 minutes of waiting later, I went in. They forgot my order. It took them another five minutes to find my order, make the food for it, and bag it all. All together from drive thru to leaving with my food, it took over 15 minutes. We won't be back.
Atmosphere: 2
Food: 4
Service: 2
Leah B
i love love love it here! so sweet and kind
Atmosphere: 5
Food: 5
Service: 5
Josiah Kephart
Delivery driver here. Just know that if you order via Uber Eats, Doordash, etc, you'll be waiting a long time before you get your food because drivers will cancel the order since they don't even start making it until a driver shows up, which makes it not worthwhile to deliver. And you'll have to wait til you're lucky enough a driver stays for the wait. Not very friendly at all either. I understand sometimes it's backed up, but having this same experience multiple times is pretty wild.
Lucas Schnell
Friendly service
Service: 5
Matt Kendall
Kind greeting and told me he'd be with me shortly.
Atmosphere: 5
Service: 5
Rob Czarnecki
Best lettuce wrapped burger in town. THANKS CARL !!
Atmosphere: 4
Food: 5
Service: 5
Billy Argento
West Salem Carl's had the best Christmas display I've seen at a restaurant in years. The burgers, rings and zucchini were delicious, top notch. The staff was confused and under staffed. Took nearly 25 min to get food. There was a couple who was there before me who was still waiting when I left. It was Monday around 6 pm.
Atmosphere: 5
Food: 4
Service: 1
Mariana
Eli was doing the most by himself. Bagging, taking orders, running orders, communicating with team on what hes waiting on. Others in the back being on the phone and taking their time; Eli did a great job in the super busy environment, just wished others had helped him out more.
Exceptional customer service and the dining room. Food was fresh and hot.
Dietary restrictions: Lettuce wrap was amazing
Atmosphere: 5
Food: 5
Service: 5
Jesse Moody
The drive-thru is a joke. you drive through park your car and then wait 15 minutes for your food. Do better 12/14/2024
Atmosphere: 3
Food: 3
Service: 1
Lee Longley
Amazing DD Burger chef thank you! Bought 30 minutes ago
Food: 5
Service: 5
mountain by the sea
I paid 14.99 for something I couldn't eat It wasn't worth the money dec/1/24. 8:30 pm bad soda bad fries bad western bacon angus. Left it in the parking lot like a grave. I won't be wasting money there anymore.......
Food is ok. The drive thru menu has an ad that pops up every so often and covers 1/3 of the whole menu board so it took me 3x as long to decide what I wanted because I couldn't even view part of the menu. So obnoxious.
They had me part out front to wait for my drive thru order. Ok fine. 8 minutes of waiting later, I went in. They forgot my order. It took them another five minutes to find my order, make the food for it, and bag it all. All together from drive thru to leaving with my food, it took over 15 minutes. We won't be back.
Atmosphere: 2
Food: 4
Service: 2
i love love love it here! so sweet and kind
Atmosphere: 5
Food: 5
Service: 5
Delivery driver here. Just know that if you order via Uber Eats, Doordash, etc, you'll be waiting a long time before you get your food because drivers will cancel the order since they don't even start making it until a driver shows up, which makes it not worthwhile to deliver. And you'll have to wait til you're lucky enough a driver stays for the wait. Not very friendly at all either. I understand sometimes it's backed up, but having this same experience multiple times is pretty wild.
Friendly service
Service: 5
Kind greeting and told me he'd be with me shortly.
Atmosphere: 5
Service: 5
Best lettuce wrapped burger in town. THANKS CARL !!
Atmosphere: 4
Food: 5
Service: 5
West Salem Carl's had the best Christmas display I've seen at a restaurant in years. The burgers, rings and zucchini were delicious, top notch. The staff was confused and under staffed. Took nearly 25 min to get food. There was a couple who was there before me who was still waiting when I left. It was Monday around 6 pm.
Atmosphere: 5
Food: 4
Service: 1
Eli was doing the most by himself. Bagging, taking orders, running orders, communicating with team on what hes waiting on. Others in the back being on the phone and taking their time; Eli did a great job in the super busy environment, just wished others had helped him out more.
Atmosphere: 1
Food: 3
Service: 1
Awesome Christmas decorations!!!
Atmosphere: 5
Food: 5
Service: 5
Forgot a sandwich had to drive back
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Always clean and the service is always friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jalapeno Poppers
Exceptional customer service and the dining room. Food was fresh and hot.
Dietary restrictions: Lettuce wrap was amazing
Atmosphere: 5
Food: 5
Service: 5
The drive-thru is a joke. you drive through park your car and then wait 15 minutes for your food. Do better 12/14/2024
Atmosphere: 3
Food: 3
Service: 1
Amazing DD Burger chef thank you! Bought 30 minutes ago
Food: 5
Service: 5
I paid 14.99 for something I couldn't eat It wasn't worth the money dec/1/24. 8:30 pm bad soda bad fries bad western bacon angus. Left it in the parking lot like a grave. I won't be wasting money there anymore.......
Atmosphere: 1
Food: 1
Service: 1
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