This is hands down the worst chipotle in Salem. I don’t think I’ve ever placed an online order and it was ready on time. Employees are always so irritated and unbothered to help. It’s worth it to just drive to the Keizer station location.
Nayaryth Lopez
Absolutely disappointed and not surprised. I placed and online order for pickup for a burrito bowl, paid for extra steak and chicken… I got a salad bowl full of just lettuce, undercooked rice, and a big piece of fatty tissue or something. I wish I could upload a photo but it won’t let me. Save your money.
Jackson
Just had one of the best Chipotle experiences I’ve ever had. Taryn and Adam were incredibly helpful. I stopped in for the Burrito BOGO on 12/13 around 9 pm, and even though there was a line, Adam took his time to make sure each order was right, which kept everything moving smoothly! No more than a five-minute wait. Taryn was a joy at the register, juggling checkout while also assisting Adam when needed. Overall, an awesome team, especially the two we worked with tonight!!
Atmosphere: 5
Food: 5
Service: 5
Spencer Karsseboom
I came into this chipotle and there was nobody at the food counter or anywhere around the area to greet or help me, at this time there was also nobody else in the store so you would expect to be greeted and helped right away but I had to wait about 3-5 minutes before someone even noticed me while I was all the way up at the front waiting to be helped.
Atmosphere: 1
Food: 3
Service: 1
Charlie Berry
The rice was not cooked and something in the burrito tasted as if someone dumped an entire container of salt in it. Usually chipotle is my favorite but this location was terrible
Atmosphere: 4
Food: 1
Service: 5
Ivan c
Worst chipotle I’ve had in my life. Do not order take out!
Atmosphere: 1
Food: 1
Service: 1
DashersPursuit
Loaded my burrito up was the size of my head for only 12$ would definitely recommend this place didn’t spread the ingredients out all to much but that’s ok so I had a whole bite of just guacamole other than that it was good!
Atmosphere: 2
Food: 4
Service: 4
Emily Newbeck
workers are always respectful and helpful, and portions are what they should be as well! location isn’t great, but the service is!!
Atmosphere: 3
Food: 5
Service: 5
R Jay
Generally, I love Chipotle. Unfortunately, on this day the one I visited in Salem OR, there was a long line. But the issue is not the line. The food had no taste. Felt like they started slapping things together in a hurry to get the line moving. Unfortunately, I ended up wasting a portion of my veggie bowl, which I have never ever have done the past 22 years I have been going to Chipotle.
Atmosphere: 3
Food: 3
Service: 3
Sierra Siliga
I’m not sure why it’s so difficult to make an online order correct, not only that but the bowl was not even half way full when I asked for extra. I had like 6 ingredients they added 2 of them. This is the absolute worse location
Not all Chipotle's are equal. This one has an awful parking lot. But, it's the best one in town. What do I mean? Lid barely fits, less mistakes/omissions, faster online ordering response time. Their lettuce is lower (not bad just not great) quality sometimes. But, as far as how chipotle used to be, the stuff you appreciate... For your money, this is the one.
Atmosphere: 5
Food: 5
Service: 5
None Yah-Biznuz
I don't like how the portions seam to get smaller and smaller, Yet the customer service lacks.
Atmosphere: 4
Food: 3
Service: 2
Jam Daddy
Couldn't get on online order right if they tried
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Morales
Amy today 10/3/25 was very rude when I inquired about agua Fresca”I would have to make them and I am so busy, you willing to wait 20 minutes” could have said something nicer.
Service: 1
Cesar
Fantastic service from the crew, very composed, even through the rush. There was a man child, who got upset. The crew member was trying to fix the problem but the old man was inpatient And made a scene. I vouch for the crew, that they did a good job, when I saw it. The old man, even spilled some drink near my food and the crew offer to replace it. Good people, good atmosphere. The crew or anyone doesn’t deserve what that old man did. And need show more respect. Thank you chipotle crew
This is hands down the worst chipotle in Salem. I don’t think I’ve ever placed an online order and it was ready on time. Employees are always so irritated and unbothered to help. It’s worth it to just drive to the Keizer station location.
Absolutely disappointed and not surprised. I placed and online order for pickup for a burrito bowl, paid for extra steak and chicken… I got a salad bowl full of just lettuce, undercooked rice, and a big piece of fatty tissue or something. I wish I could upload a photo but it won’t let me. Save your money.
Just had one of the best Chipotle experiences I’ve ever had. Taryn and Adam were incredibly helpful. I stopped in for the Burrito BOGO on 12/13 around 9 pm, and even though there was a line, Adam took his time to make sure each order was right, which kept everything moving smoothly! No more than a five-minute wait. Taryn was a joy at the register, juggling checkout while also assisting Adam when needed. Overall, an awesome team, especially the two we worked with tonight!!
Atmosphere: 5
Food: 5
Service: 5
I came into this chipotle and there was nobody at the food counter or anywhere around the area to greet or help me, at this time there was also nobody else in the store so you would expect to be greeted and helped right away but I had to wait about 3-5 minutes before someone even noticed me while I was all the way up at the front waiting to be helped.
Atmosphere: 1
Food: 3
Service: 1
The rice was not cooked and something in the burrito tasted as if someone dumped an entire container of salt in it. Usually chipotle is my favorite but this location was terrible
Atmosphere: 4
Food: 1
Service: 5
Worst chipotle I’ve had in my life. Do not order take out!
Atmosphere: 1
Food: 1
Service: 1
Loaded my burrito up was the size of my head for only 12$ would definitely recommend this place didn’t spread the ingredients out all to much but that’s ok so I had a whole bite of just guacamole other than that it was good!
Atmosphere: 2
Food: 4
Service: 4
workers are always respectful and helpful, and portions are what they should be as well! location isn’t great, but the service is!!
Atmosphere: 3
Food: 5
Service: 5
Generally, I love Chipotle. Unfortunately, on this day the one I visited in Salem OR, there was a long line. But the issue is not the line. The food had no taste. Felt like they started slapping things together in a hurry to get the line moving. Unfortunately, I ended up wasting a portion of my veggie bowl, which I have never ever have done the past 22 years I have been going to Chipotle.
Atmosphere: 3
Food: 3
Service: 3
I’m not sure why it’s so difficult to make an online order correct, not only that but the bowl was not even half way full when I asked for extra. I had like 6 ingredients they added 2 of them.
This is the absolute worse location
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Not all Chipotle's are equal. This one has an awful parking lot. But, it's the best one in town. What do I mean? Lid barely fits, less mistakes/omissions, faster online ordering response time. Their lettuce is lower (not bad just not great) quality sometimes. But, as far as how chipotle used to be, the stuff you appreciate... For your money, this is the one.
Atmosphere: 5
Food: 5
Service: 5
I don't like how the portions seam to get smaller and smaller, Yet the customer service lacks.
Atmosphere: 4
Food: 3
Service: 2
Couldn't get on online order right if they tried
Atmosphere: 1
Food: 1
Service: 1
Amy today 10/3/25 was very rude when I inquired about agua Fresca”I would have to make them and I am so busy, you willing to wait 20 minutes” could have said something nicer.
Service: 1
Fantastic service from the crew, very composed, even through the rush. There was a man child, who got upset. The crew member was trying to fix the problem but the old man was inpatient And made a scene. I vouch for the crew, that they did a good job, when I saw it. The old man, even spilled some drink near my food and the crew offer to replace it. Good people, good atmosphere. The crew or anyone doesn’t deserve what that old man did. And need show more respect. Thank you chipotle crew
Atmosphere: 5
Food: 5
Service: 5
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