This location has gone severely down hill. The staff walks around demoralized with no sense of urgency, no sense of leadership. Wait times are always beyond long, along with the cleanliness - has continued to trend poorly for months. Two upper management individuals i have seen the last several visits, whom the crew tells me are named 'Steve' and 'Taylor' were also present. My observation of these "leaders" are equally stoic and uncaring while the store's performance is in the toilet. Frankly, i'd be embarrassed to be under their employ.
Atmosphere: 1
Food: 4
Service: 1
Audrey Meldrum
I came in to this place today and was appalled at the service and quality of food. It was disgustingly dirty, the young lady dishing out the food was absolutely miserable and proceeded to give the guy in front of me 3 times the amount of food in his bowl then I received. Not only that but she didn't drain the water from the beans or corn, and my bowl was a soaking wet pile of garbage. I asked for a small amount of cheese and she threw on 2 handfuls. I told her I said a little and she threw the bowl on my direction and prices to charge me for it. Excuse me? Is this a FEEDING TROUGH FOR PIGS? Where the hell is the quality and service? I will never go into another Chipotle again.
Recommended dishes: Bowl
Mae D
I’ve seen a lot of bad reviews of chipotle lately but I didn’t have that experience here. I watched for the skimping on portions but I didn’t notice anything like that, either. Also the counters were clean.
Atmosphere: 5
Food: 5
Service: 5
Julie Sears
The food was good and fresh but way too spicy for me. Quite a few of the tables were dirty.
Great on all accounts on my only visit. I just love chipotle!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Juan Jimenez
They take hours to get online orders and some have a mean face as if I'm doing them the favor. Put more ppl in the back for the online orders.
Atmosphere: 4
Service: 2
Jerome Martinson
Food was good but
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Bowl
Sarah Stinson
Food is great and the staff was helpful. My whole family enjoys eating
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl Carnitas, Veggie Option
Tristin Maderos
This location was absolutely the nastiest fast food place I’ve ever been. They had disgusting dirty counters where they are making your food. Like rotten food for days no cleaning. I was very hesitant but my husband continued anyways but after the worker dropped my food and picked it up and put it back on my burrito I asked him to start over and he laughed at me. I walked out and will not return. I contacted their manager and they still told me they are a very clean place with no issues! It’s a joke. This place should be shut down. I went across the street to Baja Fresh which was spotless clean and very kind.
Very consistent with the flavors which is one thing I enjoy about Chipotle, the only real downside is the line during lunch hours. The staff were present and had great personalities and the price was high but worth an occasional visit.
Atmosphere: 4
Food: 5
Service: 4
Grace Taylor-Burt
Great service great, portions highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Side of Guacamole, Veggie
Aj D
Ordered to go online, they forgot to include the tortilla I paid for. But the main reason for 1 star review is that we received a piece of what looks like a plastic glove in our burrito bowl! Disgusting!
Wesley Arnold
Terrible food every single time we’ve gone. Go to any other location. You’ll thank me later.
Atmosphere: 2
Food: 1
Service: 2
Elliot Earles
I was actually impressed by my burrito and chips that I got here last week. Recently, Chipotle has been on a decline, but I was satisfied with the amount of protein and the quality. It was a little awkward being the only people who ate inside the restaurant, everyone else ordered to-go, but that seems more like a critique on the city of Salem than any fault of the restaurant. The employees were all very low energy and cold, but I got my food without issue so it is what it is.
This location has gone severely down hill. The staff walks around demoralized with no sense of urgency, no sense of leadership. Wait times are always beyond long, along with the cleanliness - has continued to trend poorly for months. Two upper management individuals i have seen the last several visits, whom the crew tells me are named 'Steve' and 'Taylor' were also present. My observation of these "leaders" are equally stoic and uncaring while the store's performance is in the toilet. Frankly, i'd be embarrassed to be under their employ.
Atmosphere: 1
Food: 4
Service: 1
I came in to this place today and was appalled at the service and quality of food. It was disgustingly dirty, the young lady dishing out the food was absolutely miserable and proceeded to give the guy in front of me 3 times the amount of food in his bowl then I received. Not only that but she didn't drain the water from the beans or corn, and my bowl was a soaking wet pile of garbage. I asked for a small amount of cheese and she threw on 2 handfuls. I told her I said a little and she threw the bowl on my direction and prices to charge me for it. Excuse me? Is this a FEEDING TROUGH FOR PIGS? Where the hell is the quality and service? I will never go into another Chipotle again.
Recommended dishes: Bowl
I’ve seen a lot of bad reviews of chipotle lately but I didn’t have that experience here. I watched for the skimping on portions but I didn’t notice anything like that, either. Also the counters were clean.
Atmosphere: 5
Food: 5
Service: 5
The food was good and fresh but way too spicy for me. Quite a few of the tables were dirty.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bowl
Friendly staff, great food ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips 540cal, Burrito Bowl, Steak, Queso, Bowl, Quesadilla, Chips, Salad
Great on all accounts on my only visit. I just love chipotle!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
They take hours to get online orders and some have a mean face as if I'm doing them the favor. Put more ppl in the back for the online orders.
Atmosphere: 4
Service: 2
Food was good but
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Bowl
Food is great and the staff was helpful. My whole family enjoys eating
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl Carnitas, Veggie Option
This location was absolutely the nastiest fast food place I’ve ever been. They had disgusting dirty counters where they are making your food. Like rotten food for days no cleaning. I was very hesitant but my husband continued anyways but after the worker dropped my food and picked it up and put it back on my burrito I asked him to start over and he laughed at me. I walked out and will not return. I contacted their manager and they still told me they are a very clean place with no issues! It’s a joke. This place should be shut down. I went across the street to Baja Fresh which was spotless clean and very kind.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very consistent with the flavors which is one thing I enjoy about Chipotle, the only real downside is the line during lunch hours. The staff were present and had great personalities and the price was high but worth an occasional visit.
Atmosphere: 4
Food: 5
Service: 4
Great service great, portions highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Side of Guacamole, Veggie
Ordered to go online, they forgot to include the tortilla I paid for. But the main reason for 1 star review is that we received a piece of what looks like a plastic glove in our burrito bowl! Disgusting!
Terrible food every single time we’ve gone. Go to any other location. You’ll thank me later.
Atmosphere: 2
Food: 1
Service: 2
I was actually impressed by my burrito and chips that I got here last week. Recently, Chipotle has been on a decline, but I was satisfied with the amount of protein and the quality. It was a little awkward being the only people who ate inside the restaurant, everyone else ordered to-go, but that seems more like a critique on the city of Salem than any fault of the restaurant. The employees were all very low energy and cold, but I got my food without issue so it is what it is.
Atmosphere: 3
Food: 4
Service: 2