The chips smelled and tasted bad. And terrible service.
Atmosphere: 1
Food: 1
Service: 1
ava irene
The workers at this place NEED to pay more attention to online orders. from missing to wrong food to careless presentation. There was a specific instance today where I ordered a quesadilla (which you can only do online, so I cannot physically get this from the store if I went there) and i swear there was about 2 tablespoons without exaggeration of cheese. It was a folded cooked tortilla. Care a little more? Take a little more time? This is people’s hard earned money.
Atmosphere: 1
Food: 1
Service: 1
Tim Powell
Came in with a bogo entree coupon the other day… Had an issue where I was charged for both entrees, the employees helped out and told me to run my card. Somehow I was charged an additional 13.10 instead of it being a refund, de we’re $39.30 now…
I waited a couple days to see if the refund cleared before calling, nope. I call & get this terribly unhelpful call center that can only look at my receipt for 13.10, and acts as though I’m stupid for calling in & my coupon worked fine. I explained three times over before they understood the issue, so now I’ve wasted about 20-30 mins on the phone because south salem doesn’t answer. You get directed to a third party person that’s extremely hard to understand. India I’m assuming, so they end up telling me I have to go back in.
I arrive & go oh great, it’s the employee that was there during the initial double charged fiasco… I explain what happened & she refunds 13.10, so now I re explain again to her that it was a double charge, but the second charge was double the initial price. So she refunds another 13.10…
After, I ask for a free burrito (twice, was ignored the first time) for the troubles since I live in west Salem…& had to stop in specifically for this matter… Then they looked at me like I’m asking to go to the moon & back on their dime. I never had a tone, didn’t yell… please be kinder when you mess up. Thanks 🙏
Atmosphere: 3
Food: 3
Service: 1
Hailey Heinatz
Love chipotles food . However , everytime I come the customer service is absolutely terrible . The manger fought with my husband over CHICKEN . If I ask for double chicken don’t give us three pieces and expect us to not ask for more and complain . So we ask for more and he says he will charge us triple . When we got not even double . As a manager it’s your job to make the customers happy . Ran by children . I don’t like being that customer but I’m so tired of getting mis treated cause we want more chicken .
Atmosphere: 1
Food: 5
Service: 1
Olivia Ruiz
They had a lot of people in line for dinner time rush and they were out of like everything you want no chicken no veggies and chicken is one of the meats people get at chipotle so for them to barely start the grill for the chicken is crazy and for people to wait for some veggies is also crazy.
Atmosphere: 2
Food: 1
Service: 2
Don C
I recently decided to revisit Chipotle after not going for a while, but unfortunately, it turned out to be a really disappointing experience. My wife placed an online order for her food, and I noticed the price for chips and guacamole was relatively high, almost like a complete meal! After paying for her order, it said it'll take 15 mins, the drive will be 10 mins, so it should be ready when I get there from the house. I went inside to get my food because I wanted to create a nacho bowl, which isn't possible to do online.
When I arrived, there was only an hour left until closing, and that might have affected the service. A large group came in while I was waiting in line, and the woman at the front seemed frustrated. She loudly announced what food items they had run out of, and when she asked me if I was okay with that, her tone was a bit rude.
I ordered a bowl with rice on the side and double steak, but it didn’t seem like there was much steak at all. They didn’t have any fajitas available. I also got a drink and a large bag of chips. After paying, I asked if my wife’s online order was ready, but it wasn’t, so I had to wait. I realized that the cashier forgot to give me my drink, so I had to go back to grab it.
Eventually, I got my food and headed home, only to find that they didn’t include my chips. I had to make another trip back, where the lady at the counter gave me just two bags of chips for the mistake. When I got home, my wife mentioned that they left out the fajitas, and I had to tell her that the restaurant was out of them.
I really think that if a restaurant runs out of certain items, they should let customers know when ordering online. The rice was so salty that I couldn’t eat it, and the chips were stale. It’s frustrating because Chipotle charges a lot for their food, and they should make sure it’s fresh or edible, especially close to closing time. If this can't happen, then close early. After this experience, I don’t think I’ll be going back again, it just wasn’t worth my money. I was in the food business before and understand how it can be at the end of the night, but that doesn't mean you sell old food.
Atmosphere: 2
Food: 2
Service: 1
Torrie Harris
Went to Chipotle on Commercial in South Salem with my sister for dinner tonight. I ordered online like I normally would and picked up the order and headed back home. We sat down and to our surprise, when my sister opened her bowl, it looked as if it was half eaten. While I tend to give fast food restaurants the benefit of the doubt, this is just plain gross. We went back and had them remake it in front of us because clearly some biggie was hungry behind the counter, and I'm not going to pay for it again considering I doubt they'd give me a refund anyway. I worked at Chipotle at about 15 and not one time did I serve something like this. I don't play about my money, and if in the rare occasion I buy food out, I expect at least some sort of decent food. Don't order online, clearly was lesson learned. And maybe just don't go to Chipotle in South Salem either. I'm actually insanely disgusted that someone thought this was acceptable to serve. Chipotle, do better, gang, this is just weird behavior, no lie. I hate to Karen out because I tend to just leave it alone but this was bizarre and should be talked about lmao. They treated me coming in and telling them about this as if it was the biggest inconvenience as well which isn’t making me feel any better. Hire more understanding less greedy people.
Atmosphere: 1
Food: 1
Service: 1
Kenna E.T
I haven’t had chipotle over 5 years and I thought today might be the day but they’ll change my perspective but no, Instead they solidified my view forever because how Is it morally just to charge over $10 for a burrito bowl then have a customer pay extra for the Barbacoa and then have the audacity to give them a little over a fork full of meat? i’m paying extra for protein you bet your ass that you should be putting a very similar layer of rice on the bottom of that bowl loading it up with protein and not drown that shit and salsas. Is your company really that greedy or are your employees infants who can’t use utensils yet?
Food: 1
Service: 1
Matthew Ford
Was just yelled at for checking a bag on the mobile order shelf that they moved into a really confusing place. Doesn’t matter if you were stressed with how busy you were. I haven’t been here in a while and was not aware of the change. Won’t be placing anymore mobile orders at this Chipotle ever
Service: 1
J Hud
Always out of stuff. Service is awful. Go to any other chipotle and they’ll at least have what you want and the staff will be friendly. Don’t count on them having rice, beans, or chicken.
I placed an online order with specific items because of dietary restrictions. I can’t have carbs, so I selected the few things on the menu I’m able to eat. What I received was the complete opposite of what I ordered: full of rice, beans, corn, and ingredients I purposefully avoided. Not only did I spend money on food I can’t eat, but I had to give it away because I was already home by the time I realized.
This isn’t a small inconvenience—it’s a failure in customer service, especially when it comes to dietary needs. I trusted my order to be made correctly, and instead, it feels like no one even glanced at it before throwing something random in a bag. This was my first time at Chipotle, and I was completely disappointed. Do better.
Atmosphere: 1
Food: 1
Service: 1
Camilla Greth
The food was great and the service was very good.
Atmosphere: 5
Food: 5
Service: 5
Derek Kelly
This is my favorite location in the state. The staff, the service, everything about this place is a 10/10. Shout out to Matthew and I forgot the guys name but he wears glasses and works evening shifts, he’s super dope too these guys deserve raises
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Steak, Guacamole 230cal, Burrito Bowl with Extra Lettuce
M B
The food was cold, the drinks were warm and the service was terrible.
Atmosphere: 1
Food: 1
Service: 1
Donald Sanders
This expeditious victuals restaurant had an extremely exquisite palatableness. From the crisp taco to the brittle chips, this establishment has it all! I give this joint 1 Gold Star ⭐️ !
The chips smelled and tasted bad. And terrible service.
Atmosphere: 1
Food: 1
Service: 1
The workers at this place NEED to pay more attention to online orders. from missing to wrong food to careless presentation. There was a specific instance today where I ordered a quesadilla (which you can only do online, so I cannot physically get this from the store if I went there) and i swear there was about 2 tablespoons without exaggeration of cheese. It was a folded cooked tortilla. Care a little more? Take a little more time? This is people’s hard earned money.
Atmosphere: 1
Food: 1
Service: 1
Came in with a bogo entree coupon the other day… Had an issue where I was charged for both entrees, the employees helped out and told me to run my card. Somehow I was charged an additional 13.10 instead of it being a refund, de we’re $39.30 now…
I waited a couple days to see if the refund cleared before calling, nope. I call & get this terribly unhelpful call center that can only look at my receipt for 13.10, and acts as though I’m stupid for calling in & my coupon worked fine. I explained three times over before they understood the issue, so now I’ve wasted about 20-30 mins on the phone because south salem doesn’t answer. You get directed to a third party person that’s extremely hard to understand. India I’m assuming, so they end up telling me I have to go back in.
I arrive & go oh great, it’s the employee that was there during the initial double charged fiasco… I explain what happened & she refunds 13.10, so now I re explain again to her that it was a double charge, but the second charge was double the initial price. So she refunds another 13.10…
After, I ask for a free burrito (twice, was ignored the first time) for the troubles since I live in west Salem…& had to stop in specifically for this matter… Then they looked at me like I’m asking to go to the moon & back on their dime. I never had a tone, didn’t yell… please be kinder when you mess up. Thanks 🙏
Atmosphere: 3
Food: 3
Service: 1
Love chipotles food . However , everytime I come the customer service is absolutely terrible . The manger fought with my husband over CHICKEN . If I ask for double chicken don’t give us three pieces and expect us to not ask for more and complain . So we ask for more and he says he will charge us triple . When we got not even double . As a manager it’s your job to make the customers happy . Ran by children . I don’t like being that customer but I’m so tired of getting mis treated cause we want more chicken .
Atmosphere: 1
Food: 5
Service: 1
They had a lot of people in line for dinner time rush and they were out of like everything you want no chicken no veggies and chicken is one of the meats people get at chipotle so for them to barely start the grill for the chicken is crazy and for people to wait for some veggies is also crazy.
Atmosphere: 2
Food: 1
Service: 2
I recently decided to revisit Chipotle after not going for a while, but unfortunately, it turned out to be a really disappointing experience. My wife placed an online order for her food, and I noticed the price for chips and guacamole was relatively high, almost like a complete meal! After paying for her order, it said it'll take 15 mins, the drive will be 10 mins, so it should be ready when I get there from the house. I went inside to get my food because I wanted to create a nacho bowl, which isn't possible to do online.
When I arrived, there was only an hour left until closing, and that might have affected the service. A large group came in while I was waiting in line, and the woman at the front seemed frustrated. She loudly announced what food items they had run out of, and when she asked me if I was okay with that, her tone was a bit rude.
I ordered a bowl with rice on the side and double steak, but it didn’t seem like there was much steak at all. They didn’t have any fajitas available. I also got a drink and a large bag of chips. After paying, I asked if my wife’s online order was ready, but it wasn’t, so I had to wait. I realized that the cashier forgot to give me my drink, so I had to go back to grab it.
Eventually, I got my food and headed home, only to find that they didn’t include my chips. I had to make another trip back, where the lady at the counter gave me just two bags of chips for the mistake. When I got home, my wife mentioned that they left out the fajitas, and I had to tell her that the restaurant was out of them.
I really think that if a restaurant runs out of certain items, they should let customers know when ordering online. The rice was so salty that I couldn’t eat it, and the chips were stale. It’s frustrating because Chipotle charges a lot for their food, and they should make sure it’s fresh or edible, especially close to closing time. If this can't happen, then close early. After this experience, I don’t think I’ll be going back again, it just wasn’t worth my money. I was in the food business before and understand how it can be at the end of the night, but that doesn't mean you sell old food.
Atmosphere: 2
Food: 2
Service: 1
Went to Chipotle on Commercial in South Salem with my sister for dinner tonight. I ordered online like I normally would and picked up the order and headed back home. We sat down and to our surprise, when my sister opened her bowl, it looked as if it was half eaten. While I tend to give fast food restaurants the benefit of the doubt, this is just plain gross. We went back and had them remake it in front of us because clearly some biggie was hungry behind the counter, and I'm not going to pay for it again considering I doubt they'd give me a refund anyway. I worked at Chipotle at about 15 and not one time did I serve something like this. I don't play about my money, and if in the rare occasion I buy food out, I expect at least some sort of decent food. Don't order online, clearly was lesson learned. And maybe just don't go to Chipotle in South Salem either. I'm actually insanely disgusted that someone thought this was acceptable to serve. Chipotle, do better, gang, this is just weird behavior, no lie. I hate to Karen out because I tend to just leave it alone but this was bizarre and should be talked about lmao. They treated me coming in and telling them about this as if it was the biggest inconvenience as well which isn’t making me feel any better. Hire more understanding less greedy people.
Atmosphere: 1
Food: 1
Service: 1
I haven’t had chipotle over 5 years and I thought today might be the day but they’ll change my perspective but no, Instead they solidified my view forever because how Is it morally just to charge over $10 for a burrito bowl then have a customer pay extra for the Barbacoa and then have the audacity to give them a little over a fork full of meat? i’m paying extra for protein you bet your ass that you should be putting a very similar layer of rice on the bottom of that bowl loading it up with protein and not drown that shit and salsas. Is your company really that greedy or are your employees infants who can’t use utensils yet?
Food: 1
Service: 1
Was just yelled at for checking a bag on the mobile order shelf that they moved into a really confusing place. Doesn’t matter if you were stressed with how busy you were. I haven’t been here in a while and was not aware of the change. Won’t be placing anymore mobile orders at this Chipotle ever
Service: 1
Always out of stuff. Service is awful. Go to any other chipotle and they’ll at least have what you want and the staff will be friendly. Don’t count on them having rice, beans, or chicken.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I placed an online order with specific items because of dietary restrictions. I can’t have carbs, so I selected the few things on the menu I’m able to eat. What I received was the complete opposite of what I ordered: full of rice, beans, corn, and ingredients I purposefully avoided. Not only did I spend money on food I can’t eat, but I had to give it away because I was already home by the time I realized.
This isn’t a small inconvenience—it’s a failure in customer service, especially when it comes to dietary needs. I trusted my order to be made correctly, and instead, it feels like no one even glanced at it before throwing something random in a bag. This was my first time at Chipotle, and I was completely disappointed. Do better.
Atmosphere: 1
Food: 1
Service: 1
The food was great and the service was very good.
Atmosphere: 5
Food: 5
Service: 5
This is my favorite location in the state. The staff, the service, everything about this place is a 10/10. Shout out to Matthew and I forgot the guys name but he wears glasses and works evening shifts, he’s super dope too these guys deserve raises
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Steak, Guacamole 230cal, Burrito Bowl with Extra Lettuce
The food was cold, the drinks were warm and the service was terrible.
Atmosphere: 1
Food: 1
Service: 1
This expeditious victuals restaurant had an extremely exquisite palatableness. From the crisp taco to the brittle chips, this establishment has it all! I give this joint 1 Gold Star ⭐️ !
Atmosphere: 1
Food: 1
Service: 1
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