Dairy Queen Grill & Chill

Absolute worst Dairy Queen in the history Dairy Queens. Andy, “The lead” is incredibly rude and has zero customer service skills.I don’t plan on going back.

Atmosphere: 1

Food: 2

Service: 1

We had a very disappointing experience at this Dairy Queen location. We ordered an item that appears on their online menu, but were told it wasn’t available. After a long back-and-forth, the lead employee on duty, Andy, finally admitted that all the ingredients were actually available and the item could be made.
Throughout the entire interaction, Andy was uncooperative and rude. When we asked for lids, he threw his hands up and walked away without saying a word. There was no eye contact, no communication, and a clear lack of basic customer service. Another employee kept apologizing for him, which made it seem like this behavior was not unusual and had occurred before.
The whole experience felt dismissive and unprofessional. I hope the franchise owners look into this and address the customer service issues, especially with staff in leadership roles.

i ordered 3 things and they got every single one wrong lol

Atmosphere: 1

Food: 1

Service: 1

They need more staff in this location. Other than that friendly staffs and great customer service!

Atmosphere: 5

Food: 5

Service: 5

Took like 25 minutes for my food to get out the window when it was not busy.

Atmosphere: 1

Food: 2

Service: 1

Waite in line for 30 minutes for my food. The person behind me was waiting so long that they pulled out and drove away. And yet, after that weight, they still messed up my order.

Atmosphere: 1

Food: 3

Service: 1

Employees have attitude as if they don’t care. And my ice cream is melted to the point where you can drink it.
Based on the reviews it sounds like you need someone new in charge to change the store around 🤦‍♀️

Atmosphere: 1

Food: 1

Service: 1

The customer service here is terrible. Super rude drive thru employees taking the order. They seem and act absolutely miserable and like they are so bothered to be working and taking your order

I mean let's be honest you go here for that nostalgia a Dilly bar or a blizzard.
.... Sadly they don't have the Superman blizzard anymore.... We're heartbroken. However, if you want some tasty ice cream in Salem it's a great spot. Personally though, I would choose other places for meals. There's many other great burger joints that are tastier and lower priced such as Nancy's or five guys. The decor has stayed out of 1980 which is great too.

Atmosphere: 3

Food: 3

Service: 3

All of my blizzards were made wrong and were half melted. When u can literally drink your blizzard in less than 5 minutes it's not fresh. And they wouldn't remake my order when I ordered 3 Choco dipped strawberry blizzards and 1 royal ny cheesecake blizzard and all 4 of my blizzards were royal ny cheesecake. Not what I ordered. And wouldn't replace them at all. And normally they are supposed to flip at least 1 blizzard over. But they didn't do any of them and when my son went in to pick up the order he saw the blizzards already sitting on the counter made. And he had to wait 10 plus minutes as people came in after him and left before him.

Atmosphere: 1

Food: 1

Service: 1

Can't go wrong with the blizzard

Food: 5

Service: 5

Great ice cream, horrible customer service.

Atmosphere: 1

Food: 5

Service: 1

Employees are too lazy to do their job.

Atmosphere: 1

Food: 1

Service: 1

I don't know what's going here but the customer service is so bad it's almost hysterical.

Atmosphere: 1

Food: 4

Service: 1

I live nearby and I love coming here. The service is always friendly, the Blizzards are the best, and the cheese curds are amazing. I always ask for them extra crispy and they are so nice about it.

Atmosphere: 5

Food: 5

Service: 5