Dairy Queen Grill & Chill

Went through drive-thru and had to wait 3 minutes before anybody even greeted me when I ordered they kept rushing me and asking me anything else anything else after I got to the window I got my ice cream it was half melted and the manager who goes by Leanne was very rude and very hostile and aggressive towards me after I asked to get my food before I get my icecream and after she said she can't do that she slammed the window in my face and told me to park so I said whatever it's not that big a deal and just parked then I had to wait several minutes after I got tired of seeing cars come and go I went in to see what was taking so long I seen the cook taking his sweet time which not to be judgemental looked very dirty and grungy finally somebody saw me standing at the front and asked what I want I told them my food and they looked at the screen and it still wasn't ready mind you I only ordered 2 cheeseburger meal deals and still after asking I had to wait 5 more minutes finally after I got my food the manager gave me a very dirty look as I walked away and was just very rude in general never go here looked absolutely disgusting inside the teenagers working looked overworked and the manager while I was at the window I heard her yelling at them for no reason when I seen her just standing there doing nothing.

Atmosphere: 1

Food: 1

Service: 1

This place does not even deserve 1 star. I ordered some plain cheeseburgers and when I got them, all the toppings were in it and even the cheese was wrong. I returned, and told the lady who goes by LM that I had ordered plain ones and she snapped at me that I had not and closed the window in my face. I asked to speak to the manager and she cracked the window an inch and told me that she was the manager. I asked what her name was and she refused to tell me. She closed the window again. I have never been treated like this at any place that I had went to. It is crazy of who is running this location. After reading other reviews, it seems like an ongoing problem.

Service: 1

They didn't know how to sell a gift card
And they couldn't find their manager

Atmosphere: 2

Food: 1

Service: 1

Went through the drive through in my lunch from work. Decided to pull in and get an icecream. They said there machine wasn’t pour it right. Went back retried and came out with our order. The manager proceeded to tell us that it’s our fault they wasted ice cream just to fulfill our order and slammed the drive through window in our face. Will never go back. I came believe they would treat a customer that way.

Atmosphere: 1

Food: 1

Service: 1

Ordered 2 blizzards and 2 meals, one chicken basket and one chicken sandwich, we only got one of the sides and received neither of the drinks despite being charged for them. When my brother arrived to pick up the food they only gave him the blizzards and were rude when he told them they were meant to come with food.

Atmosphere: 1

Food: 2

Service: 1

Burnt meat good deals only 2 workers that day

Atmosphere: 4

Food: 4

Service: 4

Very bad customer service. Went in the lobby at 8 30 mom was ordering food for our kids and Zack which was wiping down tables proceeded to tell me and let me know that their lobby was closing at 9:00 and that if we weren't able to eat all of our food by 9:00 p.m. and be done by 9:00 p.m. he was going to have to ask us to be removed from the lobby even if we were still eating. So after he said that I told him okay. So you're going to kick us out if we cannot finish by 9:00 p.m. and I told him that we will eat as quickly as we can remind you. It's now 11:38 or so my wife's about to pay and we will eat as soon as as quick as we can and be out by 9:00 p.m. or if not right after 9:00 p.m. and he he continued to get very very mad and yelled over to his cashier to to cancel our whole order as my my wife is about to pay so she picked up our two kids and walked out and then after she walked out she went through the drive-thru and ordered the same food that she had ordered inside and then they sat in the car and ate and still finished before 9:00 p.m. so very bad customer service on Zach's part. We had no intention of staying in the lobby after 9:00 p.m. But he was pretty pretty adamant about us finishing at 9:00 p.m. and if we don't finish by 9:00 p.m. He's going to kick us out

Not to mention the hours are also posted online that they close at 10 pm not 9

Food: 1

Service: 1

I ordered the $7 meals, 2 of the 3 piece chicken strips and one of the cheeseburger. I got three spites with gas only, soda is out, 3 sundaes one strawberry and two chocolate because they were out of hot fudge. When I drive my grandson home he opened the bag and only had one 3 piece meal and a cheeseburger meal. I googled the phone number and it says the phone is busy so you can’t call. I drove past it on the way home, the man don’t get his meal. Terrible

Very disappointed that they didn't have chocolate ice cream. No Dairy Queen should fail to have chocolate ice cream.

Atmosphere: 2

Food: 2

Service: 3

I ordered 4 piece chicken strip basket, and a med blizzard. The total came out to a dollar more than if you ordered them separately. Manager was rude and dismissive when I asked why it was more as a combo than separately. She gave me a dollar and walked away as if it was too much to explain. I paid $2 to upgrade the tenders to get a drink, then they only took $1 off the full price of the blizzard. While waiting in a parking spot for the tenders I went in and confirmed ordering them separately was indeed $1 cheaper to order separately...

Atmosphere: 1

Food: 3

Service: 1

Ordered on mobile app. Got in to get a dipped cone. Told sorry we ran out about a week ago. Can I get my money back I asked. Sorry you will have to come back for that too. I will call the company to get a return. It should have been updated on the app

Asked to pull forward to wait while no vehicles were behind me. Parked for almost 10 minutes served a disgusting cheeseburger with an overload of ketchup and mustard and 2 small chicken tenders. I didn't eat the cheeseburger, its appearance was gross and I was given zero napkins. The integrity and work ethic here was very low.

Atmosphere: 1

Food: 1

Service: 1

Had a good experience with the workers on a busy Friday night. The staff was very friendly and apologized for the wait and we got all of our food.

Atmosphere: 5

Food: 5

Service: 5

The lobby is never open and there is no signage posted giving notice or reason. It has been like this for months. Why bother being open if you're not going to be open for all of your customers?

The worker preparing the food was not wearing any gloves, touched his hair and didnt wash hands. Had order messed up and didnt get all the food we ordered and had to wait longer while the workers were having a yelling at each other. Also we said take out anf they gave food to us as dine in.

Atmosphere: 1

Food: 1

Service: 1