This location is the worst I have been to poor service. No napkins, not the best sandwich place I don't recommend it
Atmosphere: 1
Food: 3
Service: 4
Brodie Lawrence
Excellent customer service, Nathaniel was very helpful, plus the new pizza sandwiches are fire.The atmosphere was welcoming and they were playing jams anyone could enjoy. 👌
Atmosphere: 4
Food: 5
Service: 5
Ashley Gatske
Nathanial and another man at 5:20 pm helped me and was very polite and patient when it took me longer to order as I originally planned to go to another place to get food but ended up here and was delightfully surprised with the customer service and the food. They were playing bangers too 🎶 they know their cheese 🧀 overall great guys working, give them a raise!!
Atmosphere: 5
Food: 5
Service: 5
Edward Wicke
We did an online order a couple days ago. One was for a pepperoni sub and the other was the toasted ultimate italian. But my fiance does not like ham, so shortly after placing the order I walked in the store and asked them if they could leave the ham off and replace it with the capacola. The employee said they have to charge me for substitution of the meat. I said I would pay the difference but then she got confused and started asking me if I wanted more capacola since I am taking the ham off and I said I want the capacola that cam ewith the sandwich and the extra capacola that I'm substituting the ham with which is what I asked in the first place. Then she got more confused and asked me if I still wanted the salami and all the other meat on the sandwich. And I said of course. I didn't understand how the conversation went from substitution of one kind of meat to asking me if I wanted the other meat taken off. And to make a longer story short when my fiance finally ate the sandwich. She said the peppers were not evenly distributed, she did not get extra mayo and it hardly had any mayo on the sandwich, it hardly had any cheese or tomato, and it didnt have much of any white onion. I did do some research and yes it is company policy to pay extra for meat substitution but the employee should of asked if we still wanted the ham packed up to go since technically we already paid for that ham because it came on the sandwich. No employees in there had name tags and the employee who helped me was a younger woman maybe late teens with deep purple hair and a pierced nose(septum) and tatoos for the purpose of identification in case anybody wants to know. I think next time we will go to the Jimmy John's on the other side of lancaster. This was poor customer service.
Alejandro Alvarez
Love that you can order ahead!
Food: 4
Service: 4
First Last
Picking up two Uber orders, I went to the end of the counter where they hand completed orders to customers and I was told by some orange haired female that I'd be helped at the cash register, so I got in line, which was to the door. Another woman walked in to pick up a to-go order and this same orange haired female stopped what she was doing and went to the cart where delivery orders are kept, got her the order and let her go, leaving me standing in line. When I got to the cash register I asked who was the manager and was told it was the same orange haired female, but I wasn't allowed to know her name. So who can I complain to? John, the regional manager?
EDIT: I attempted to complete the information at the link provided by the owner, I don't wish to be contacted, I don't want a ticket for a sandwich, I just want to receive the same customer service as anyone else who walks into this establishment.
Atmosphere: 1
Service: 1
Nikki Adams
Service was awesome, the food was excellent, far better than Jersey Mike's by far I ate at the week prior....
Atmosphere: 5
Food: 5
Service: 5
Shawna Calobeer
Awful. Spent over $100 on barely mediocre sandwiches for FIVE PEOPLE. Not a large group, or a party. A family of five. Surely with prices that outrageous the food should be great, right? Unfortunately, not even close. But at least they’d be made to order and correct, right? Nope. Do you soak the pickles in lye these days? They were inedible. And how difficult is it to spell names correctly when they’re LITERALLY SPELLED OUT for you?
Food: 1
Service: 1
Tara Cooper
Lane and Austin helped us today and gave us INCREDIBLE sandwiches and EXCELLENT service! These two young men are working hard and I appreciated them very much.
Can't ever seem to get a sandwich amount of lettuce, even if ordering extra...
Kaytie Mate
Lunch time on a Sunday and we got food right away. And plenty of seating
Atmosphere: 5
Food: 5
Service: 5
Jenn R (Jenn)
I love the little johns.
Atmosphere: 5
Food: 5
Service: 5
Noah M
Had nothing but good experiences here, the one down the street on Lancaster and Silverton sucks. Poor management and really does not care about how poorly their workers treat their customers. Do not go there!
Closing the restaurant early how lame
Atmosphere: 4
Food: 4
Service: 1
This location is the worst I have been to poor service. No napkins, not the best sandwich place I don't recommend it
Atmosphere: 1
Food: 3
Service: 4
Excellent customer service, Nathaniel was very helpful, plus the new pizza sandwiches are fire.The atmosphere was welcoming and they were playing jams anyone could enjoy. 👌
Atmosphere: 4
Food: 5
Service: 5
Nathanial and another man at 5:20 pm helped me and was very polite and patient when it took me longer to order as I originally planned to go to another place to get food but ended up here and was delightfully surprised with the customer service and the food. They were playing bangers too 🎶 they know their cheese 🧀 overall great guys working, give them a raise!!
Atmosphere: 5
Food: 5
Service: 5
We did an online order a couple days ago. One was for a pepperoni sub and the other was the toasted ultimate italian. But my fiance does not like ham, so shortly after placing the order I walked in the store and asked them if they could leave the ham off and replace it with the capacola. The employee said they have to charge me for substitution of the meat. I said I would pay the difference but then she got confused and started asking me if I wanted more capacola since I am taking the ham off and I said I want the capacola that cam ewith the sandwich and the extra capacola that I'm substituting the ham with which is what I asked in the first place. Then she got more confused and asked me if I still wanted the salami and all the other meat on the sandwich. And I said of course. I didn't understand how the conversation went from substitution of one kind of meat to asking me if I wanted the other meat taken off. And to make a longer story short when my fiance finally ate the sandwich. She said the peppers were not evenly distributed, she did not get extra mayo and it hardly had any mayo on the sandwich, it hardly had any cheese or tomato, and it didnt have much of any white onion. I did do some research and yes it is company policy to pay extra for meat substitution but the employee should of asked if we still wanted the ham packed up to go since technically we already paid for that ham because it came on the sandwich. No employees in there had name tags and the employee who helped me was a younger woman maybe late teens with deep purple hair and a pierced nose(septum) and tatoos for the purpose of identification in case anybody wants to know. I think next time we will go to the Jimmy John's on the other side of lancaster. This was poor customer service.
Love that you can order ahead!
Food: 4
Service: 4
Picking up two Uber orders, I went to the end of the counter where they hand completed orders to customers and I was told by some orange haired female that I'd be helped at the cash register, so I got in line, which was to the door. Another woman walked in to pick up a to-go order and this same orange haired female stopped what she was doing and went to the cart where delivery orders are kept, got her the order and let her go, leaving me standing in line. When I got to the cash register I asked who was the manager and was told it was the same orange haired female, but I wasn't allowed to know her name. So who can I complain to? John, the regional manager?
EDIT: I attempted to complete the information at the link provided by the owner, I don't wish to be contacted, I don't want a ticket for a sandwich, I just want to receive the same customer service as anyone else who walks into this establishment.
Atmosphere: 1
Service: 1
Service was awesome, the food was excellent, far better than Jersey Mike's by far I ate at the week prior....
Atmosphere: 5
Food: 5
Service: 5
Awful. Spent over $100 on barely mediocre sandwiches for FIVE PEOPLE. Not a large group, or a party. A family of five. Surely with prices that outrageous the food should be great, right? Unfortunately, not even close. But at least they’d be made to order and correct, right? Nope. Do you soak the pickles in lye these days? They were inedible. And how difficult is it to spell names correctly when they’re LITERALLY SPELLED OUT for you?
Food: 1
Service: 1
Lane and Austin helped us today and gave us INCREDIBLE sandwiches and EXCELLENT service! These two young men are working hard and I appreciated them very much.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Can't ever seem to get a sandwich amount of lettuce, even if ordering extra...
Lunch time on a Sunday and we got food right away. And plenty of seating
Atmosphere: 5
Food: 5
Service: 5
I love the little johns.
Atmosphere: 5
Food: 5
Service: 5
Had nothing but good experiences here, the one down the street on Lancaster and Silverton sucks. Poor management and really does not care about how poorly their workers treat their customers. Do not go there!
Atmosphere: 5
Food: 5
Service: 5
Randomly closed 2 hours earlier than advertised
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