Employees they don't know nothing about customers service
Atmosphere: 1
Food: 1
Service: 1
Noah M
Workers are rude and have no customer service skills. I love Jimmy John’s but will never return to this location again. High recommend going to the one down the street on Lancaster near Center street.
Atmosphere: 1
Food: 4
Service: 1
Junk Mail
Terrible customer service, I called and was told to call corporate and did not provide me a number, they told me to look it up. Also delivery took around 40 minutes. Not “freaky fast”.
Food: 5
Service: 1
Alexandra Penfold
The young man helping me apologized for the wait because my sandwich was ordered for 12:30 and it was taking awhile to get to it. I appreciated that he acknowledged my wait without my having said anything, then a girl behind the counter with star tattoos on her face told him he didn't need to apologize. I found that very rude. She was the one slowing everything down and her attitude was not the service I would expect.
Atmosphere: 4
Food: 5
Service: 2
T G
This location sucks since using Uber eats to deliver. Today I didn't get my drink (again) and the driver blamed the store, shrugged and drove off with her 30% tip. Done with this place!
And no, I'm not going to another link to describe my experience. I've called two of your stores and Uber and since I didn't order through Uber, but rather directly through JJ, there's nothing they can do. Thanks so much for using someone so willing to steal from me. Steal a 30 % tip for bringing me an incomplete order and driving away when I asked about my drink. Do better. I will absolutely spread the word!
This location has been a lifesaver during these covid times. Thank you!
John Gugel
Horrible sandwich! One slice of meat, one slice of cheese and two pickles
Atmosphere: 2
Food: 1
Service: 2
Richard Lewis
Ordered two Turkey Toms, one with cheese, one with cheese, extra meat, onions & sauce. Pretty simple right? Nope, no extra meat, no sauce. They basically gave us two of the same sandwiches except one with onion, but of course I was charged for the extra meat. Also, we get home and are trying to figure out which sandwich is which, on one sandwich they wrote "cheese", how the heck is that helpful?
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: JJ Sandwich
Gary Hobbs
I ordered a Tuna Club unwich and had it delivered. bag and sandwich was completely sealed. The Sandwich tasted like I swallowed the contents of ashtray. Was it tobacco spit? My tongue and lips are still tingling and I have been sick to my stomach for an hour now. I used to be a heavy smoker. I know it was tobacco.
Food: 1
Edward Thomas
Good food. But the loud rap bass heavy music coming out of the speakers ruined our dinning experience.
Atmosphere: 1
Food: 5
Service: 4
Emily
Had a mix up with door dash and the manager kindly explained it to me and still fulfilled the order! Very thankful for her and the help I received!
Well JJ, don't get me wrong I love your sandwiches, but afraid you are no longer "freaky fast" plus waited in drive threw lane a good 15 min. and when I got to the drive up window I saw this... I sat at the window 5 min or more just watching an no one came back to the meat cuter...nor did anyone greet me until someone saw me taking pictures! The person in front of me got handed 1 sandwich, I was only getting 1 sandwich...it should not take 15-20 min in a drive threw...everyone in line was mad because of course we are stuck in line an not to mention hungry....so extremely frustrating!! And won't be eating at that location again!
Jenifer F,
Had no idea they weren’t delivering on their own anymore. Ended up waiting about 40 minutes for my sandwich and missing out on my lunch break. Driver also made me go outside to meet them as they didn’t want to leave their car. So had to leave my station alone after my break was over. Food was great and the associate on the phone was pleasant though.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: JJ Sandwich
Jenifer H.
Had no idea they weren’t delivering on their own anymore. Ended up waiting about 40 minutes for my sandwich and missing out on my lunch break. Driver also made me go outside to meet them as they didn’t want to leave their car. So had to leave my station alone after my break was over. Food was great and the associate on the phone was pleasant though.
Employees they don't know nothing about customers service
Atmosphere: 1
Food: 1
Service: 1
Workers are rude and have no customer service skills. I love Jimmy John’s but will never return to this location again. High recommend going to the one down the street on Lancaster near Center street.
Atmosphere: 1
Food: 4
Service: 1
Terrible customer service, I called and was told to call corporate and did not provide me a number, they told me to look it up. Also delivery took around 40 minutes. Not “freaky fast”.
Food: 5
Service: 1
The young man helping me apologized for the wait because my sandwich was ordered for 12:30 and it was taking awhile to get to it. I appreciated that he acknowledged my wait without my having said anything, then a girl behind the counter with star tattoos on her face told him he didn't need to apologize. I found that very rude. She was the one slowing everything down and her attitude was not the service I would expect.
Atmosphere: 4
Food: 5
Service: 2
This location sucks since using Uber eats to deliver. Today I didn't get my drink (again) and the driver blamed the store, shrugged and drove off with her 30% tip. Done with this place!
And no, I'm not going to another link to describe my experience. I've called two of your stores and Uber and since I didn't order through Uber, but rather directly through JJ, there's nothing they can do. Thanks so much for using someone so willing to steal from me. Steal a 30 % tip for bringing me an incomplete order and driving away when I asked about my drink. Do better. I will absolutely spread the word!
This location has been a lifesaver during these covid times. Thank you!
Horrible sandwich! One slice of meat, one slice of cheese and two pickles
Atmosphere: 2
Food: 1
Service: 2
Ordered two Turkey Toms, one with cheese, one with cheese, extra meat, onions & sauce. Pretty simple right? Nope, no extra meat, no sauce. They basically gave us two of the same sandwiches except one with onion, but of course I was charged for the extra meat. Also, we get home and are trying to figure out which sandwich is which, on one sandwich they wrote "cheese", how the heck is that helpful?
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: JJ Sandwich
I ordered a Tuna Club unwich and had it delivered. bag and sandwich was completely sealed. The Sandwich tasted like I swallowed the contents of ashtray. Was it tobacco spit? My tongue and lips are still tingling and I have been sick to my stomach for an hour now. I used to be a heavy smoker. I know it was tobacco.
Food: 1
Good food. But the loud rap bass heavy music coming out of the speakers ruined our dinning experience.
Atmosphere: 1
Food: 5
Service: 4
Had a mix up with door dash and the manager kindly explained it to me and still fulfilled the order! Very thankful for her and the help I received!
Restaurantji Recommends
Always good
Atmosphere: 5
Food: 5
Service: 5
The Flies Jimmy, The Flies.
Well JJ, don't get me wrong I love your sandwiches, but afraid you are no longer "freaky fast" plus waited in drive threw lane a good 15 min. and when I got to the drive up window I saw this... I sat at the window 5 min or more just watching an no one came back to the meat cuter...nor did anyone greet me until someone saw me taking pictures! The person in front of me got handed 1 sandwich, I was only getting 1 sandwich...it should not take 15-20 min in a drive threw...everyone in line was mad because of course we are stuck in line an not to mention hungry....so extremely frustrating!! And won't be eating at that location again!
Had no idea they weren’t delivering on their own anymore. Ended up waiting about 40 minutes for my sandwich and missing out on my lunch break. Driver also made me go outside to meet them as they didn’t want to leave their car. So had to leave my station alone after my break was over. Food was great and the associate on the phone was pleasant though.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: JJ Sandwich
Had no idea they weren’t delivering on their own anymore. Ended up waiting about 40 minutes for my sandwich and missing out on my lunch break. Driver also made me go outside to meet them as they didn’t want to leave their car. So had to leave my station alone after my break was over. Food was great and the associate on the phone was pleasant though.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: JJ Sandwich
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