Nancy Jo's Burgers And Fries

Dirty fingerprints on every glass surface, employees couldn't stop vaping for 10 minutes, probably won't be back.

Very good burger.

I've never been disappointed with any of the Nancy Jo's locations I've visited.

(Both Salem locations, Keizer, McMinnville, West Salem. I will eventually visit every location)

I didn't like the burger they made here. Much better quality at Lancaster Dr. Plus the lady that took my order made it feel like I was taking/wasting time out of her day to take my order. I had to repeat my order multiple times because she refused to turn the music off in her airpods. Just an overall unpleasant experience.

This place is great! Amazing service, pretty good food, and great prices. They definitely deserve your business!

Delicious!! Will be back. Love the fries!

fresh, plentiful, veggies thick big bacon, cooked to perfection! I totally recommend mend this wonderful establishment!

The onion rings are coated and fried to perfection! The burgers taste great. The toppings are fresh, plus prepared and layered evenly for a quality burger experience.
The pop/ hit music played in the dining room provides a fun vibe.

I called in my order. Told it would be 20 minutes. I was down the street so I was maybe 5 minutes before I showed up. I wasn't in a hurry happy to wait. Never greeted, again no worries. Then a man came from the back and asked if I had called in order. I said yes he confirmed the food. Then a lady Hollard out as she was leaving said I had a float as well. I asked the man to tell the lady thank you for me. As I was leaving I noticed I had a small cup of soda and small cup of ice-cream. It didn't register with me until I was driving to my destination. That neither cup was big enough to mix. Still figured I would eat it different. When I set to eat the hot dog I order was cold? The bun was warm and lightly grilled. I was hungry and ate it still. Then I started on my float. Figured I would scoop ice cream into soda. Nope the ice cream was melted. Started to drink soda tasted like carbonation. I then started to dig into my burger. When I opened it up the burger was laying in a puddle of liquid. So confirm that my buns were grille didn't matter at this point. Which reading the menu is why I order from there. I place napkins from glove box under burger. Figured once I got to next stop in 15 minutes would make all the difference. I was wrong, no I had wet napkins sticking to wet buns. I took meat out of buns that were not grilled as I asked. The meat wasn't cooked and cheese pilled off because not fully melted. I do not normally like to complain. Would have called store but wasn't up to dealing with it at this point. Today still thinking about how horrible it was for the money for supporting a business that doesn't appreciate the customers still spending money when everything is only going up. A treat gone bad. Hope they take this feedback and deliver what they offer on their menu and live up the the name of the restaurant. Thank you

We love Nancy Jo’s West Salem. However tonight was a disappointment. My husband ordered hamburger with everything. I ordered a hamburger in a boat no onions. We ordered small fry extra crispy. Order took a long time. We we received it, fries were not hot and soggy. My husband’s hamburger only had lettuce, not everything on the menu in black. His bun was limp and soggy. We were so disappointed. Staff/cooks need to be trained to make orders as the customer requested. Oh and the cashier started to sweep and vacuum while customers were eating, even to the point of having the one customer move his feet. This should not be done until the door is locked.

I fly gave 2 stars cause the food was decent. Waited over 45 minutes, meanwhile watched multiple DoorDash orders leave the building and then staff realize they forgot to put stuff in the orders. Disorganized, slow and we were missing food and had incorrectly made items. $40 for a long wait and cruddy service wasn’t worth it.

Best burger ever!

Honestly, probably the best quality and best tasting cheese burger out there for under $8. All topping were fresh and delicious, bun and patty were top quality. I was honestly surprised how delicious my food was for the price. I'll definitely be coming here regularly. Wish they had a location closer to Portland.

Burger was better than any mainstream burger joint but service was poor. The lady seemed like she didn't want to be there. The guy working was whispering order numbers.

Got there with more than 30 minutes before closing and lights were turned off already. To make it worse I had tried to call in an order multiple times and no one answered the phone. I got there and went in to an empty restaurant and the lady was clearly annoyed to have to be inconvenienced to do her job. She proceeded to take my order very bluntly then I got home with my food to discover my order was wrong. One of the worst customer experiences I have had in a long time.