Serving size is a joke. Half full plate ? Times must be rough. At this rate just make the lids flat. Rice was bland and overcooked. Literally got 4 peaces of orange chicken. Wow. Never again
Atmosphere: 3
Food: 1
Service: 4
Tlaloc Sojas
Always the best food i ever tried. Kind and generous, and of course; delicious.
And I really appreciate that, they speak in two languages (Spanish & English). Panda Lover 4ever
Atmosphere: 5
Food: 5
Service: 5
Gavy S
Employees on their phone asked severel time for restroom no one responded
Silvia Ordonez
I was there, had a terrible experience. The employee named Sebastian was rude and disrespectful to me, never had a terrible customer service. Will not go back to the restaurant. My family and I love Panda food
Madison
Got a bigger plate with “chow mein” which ended up being plain noodles with no sauce or toppings that was barely even cooked..
Food: 1
Service: 2
Kyle Beebe
Between the two of us we have been to 6 separate Panda locations. We both agree this is bu far the worst location. The food was just plain bad and they gave us the wrong order twice. I could easily overlook the wrong order portion of the review however mixed with the poor food quality i can only give the location a single star. The chicken was soggy and mashed together. The rice was dry like it had been sitting all day. We will not return
Atmosphere: 1
Food: 1
Service: 1
Tamara Lauer
Update: I tried again. I even requested fresh made ahead of time. Still got old and soggy sweet fire chicken!
I wanted to wait for fresh food but the had a couple family feasts and didn't want to make it. So they piled the food they had on my plate. It was so soggy I knew I would never eat it. I ended up buying an a la carte box and throwing the other away. In the end I overpaid for my dinner and they had to make fresh anyway.
Counter help was very rude. There counter had water all over which got on my purse, I asked for some napkins and the attendant latterly acted like I asked for her first born. She gave me 1 napkin to wipe up all the water. I had gotten vegetable rolls & asked for sweet & sour for dip, when I asked for something to put my sweet & sour in, so that I could dip my rolls in the attendant just ignored me and started talking to the person next in line. I don’t know why it’s hard to get a damn napkin or even 2, or why I can’t get anything to put my S&S in, but it’s ridiculous, and the customer service is something to be desired! The Chow mein noodles I have no flavor except for The taste of grease! Seriously There’s absolutely no flavor. I stopped even asking for the chow mein or the rice cause neither one of them have any flavor to them! Place is really going downhill and I am not going to be eating there anymore very disappointed! Ridiculous that you can’t get a damn napkin. So hurting that much for napkins and maybe they should start getting better service and food and more people will Eat there to support the business. Sounds to me like you don’t care about your customers. Good luck. My family won’t be back
Atmosphere: 5
Food: 3
Service: 1
KC
Went in today for the first time in a while and was very disappointed in the service! Cynthia working the drive through was not friendly at all and acted like she hated her job as she acted like I inconvenienced her by asking for sauce. I bought 2 meals that we ended up throwing away as the white rice and chow mein were stale and the orange chicken was in one big glob. Needless to say I will not be back at this location again!
WHAT IS GOING ON AT THE TURNER ROAD LOCATION IN SALEM OREGON?? HAVE YOU LOOKED AT THE GOOGLE REVIEWS FOR THIS EXACT LOCATION. SO MANY ARE ONE STAR!!! WHY OUT OF TWENTY OR MORE ONE STAR RATING REVIEWS IS THEIR ONLY ONE REPLY FROM PANDA EXPRESS. THE GIRL NAMED CYNTHIA I BELIEVE AT THE DRIVE THRU HAS AN HORRIBLE ATTITUDE. SHE ARGUES WITH CUSTOMERS AND BASICALLY SAYS YOU’RE LYING WHEN SOMETHING GOES WRONG WITH YOUR ORDER. SHE IS VERY SHORT AND SNAPPY WITH YOU AS WELL. SHE FORGETS ITEMS IN YOUR ORDER THAT YOU ALREADY REPEATED TO HER TWICE!! I WAS THERE A FEW WEEKS AGO AND ASKED AN EMPLOYEE FOR THE BATHROOM CODE AND ALL HE KEPT SAYING IS THAT HE WAS ON LUNCH AND I NEEDED TO ASK SOMEONE ELSE!! THANKFULLY ANOTHER EMPLOYEE WHO BY THE WAY WAS ALSO ON LUNCH WAS KIND ENOUGH TO GIVE ME THE CODE. SOME OF THE EMPLOYEES HERE HAVE ROTTEN ATTITUDES. THE RESTAURANT HAS DIRTY TABLES THAT NEED TO BE WIPED. YOU CAN’T EVEN GET NAPKINS EXCEPT FROM BEHIND THE COUNTER. THE PORTIONS ARE VERY SMALL UNLESS YOU’RE A FRIEND OF A WORKER. THIS LOCATION NEEDS SOME SERIOUS RESTRUCTURING AND SOME PEOPLE NEED TO BE RETRAINED ON HOW TO TREAT A PAYING CUSTOMER WHO KEEPS THE DOORS OPEN. HORRIBLE EXPERIENCE TODAY 5-8-2025 MISS ATTITUDE AT THE DRIVE THRU SAID THAT THERE WAS NO APP ORDER FOR US AND THEY FORGOT MY SAUCES FOR MY DRIVE THRU ORDER (AGAIN) WHEN I WENT INSIDE TO GET THEM THERE SAT MY APP ORDER RIGHT IN PLAIN SIGHT AND WHEN I ASKED ABOUT IT THE GUY JUST HANDED IT TO ME ALONG WITH A CRAPPY ATTITUDE. THIS PLACE IS GOING IN TO THE TANK. THE MANAGER OF THIS LOCATION NEEDS TO WAKE UP.
Atmosphere: 1
Food: 3
Service: 2
Crazy4 Pops Guy
go see maria she is the best worker there very kind and attentive to your needs
Atmosphere: 5
Food: 5
Service: 5
Dennis Hall
Good food but never changes and half the time the service is great and half the time the service stinks...you just never know what your going to get with them.I CANNOT USE YOUR APP OR ONLINE AND YOU DONT ANSWER YOUR PHONE....NOTHING WORKS....YOU GUYS SUCK!!!
Atmosphere: 3
Food: 3
Service: 1
Kevin Holub
Friendly and helpful person at the window. The food was hot, well prepared, and delicious.
Atmosphere: 5
Food: 5
Service: 5
Scott Whelden
The staff was unfriendly, and the noodles were sticky and difficult to eat. They did not have a regular item I get, but they said it would be ready in 5 minutes. I just picked out what they had and left.
Serving size is a joke. Half full plate ? Times must be rough. At this rate just make the lids flat. Rice was bland and overcooked. Literally got 4 peaces of orange chicken. Wow. Never again
Atmosphere: 3
Food: 1
Service: 4
Always the best food i ever tried. Kind and generous, and of course; delicious.
And I really appreciate that, they speak in two languages (Spanish & English). Panda Lover 4ever
Atmosphere: 5
Food: 5
Service: 5
Employees on their phone asked severel time for restroom no one responded
I was there, had a terrible experience. The employee named Sebastian was rude and disrespectful to me, never had a terrible customer service. Will not go back to the restaurant. My family and I love Panda food
Got a bigger plate with “chow mein” which ended up being plain noodles with no sauce or toppings that was barely even cooked..
Food: 1
Service: 2
Between the two of us we have been to 6 separate Panda locations. We both agree this is bu far the worst location. The food was just plain bad and they gave us the wrong order twice. I could easily overlook the wrong order portion of the review however mixed with the poor food quality i can only give the location a single star. The chicken was soggy and mashed together. The rice was dry like it had been sitting all day. We will not return
Atmosphere: 1
Food: 1
Service: 1
Update: I tried again. I even requested fresh made ahead of time. Still got old and soggy sweet fire chicken!
I wanted to wait for fresh food but the had a couple family feasts and didn't want to make it. So they piled the food they had on my plate. It was so soggy I knew I would never eat it. I ended up buying an a la carte box and throwing the other away. In the end I overpaid for my dinner and they had to make fresh anyway.
Great food. Service was speedy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Chow Mein, Steak, Crab Rangoon
Counter help was very rude. There counter had water all over which got on my purse, I asked for some napkins and the attendant latterly acted like I asked for her first born. She gave me 1 napkin to wipe up all the water. I had gotten vegetable rolls & asked for sweet & sour for dip, when I asked for something to put my sweet & sour in, so that I could dip my rolls in the attendant just ignored me and started talking to the person next in line. I don’t know why it’s hard to get a damn napkin or even 2, or why I can’t get anything to put my S&S in, but it’s ridiculous, and the customer service is something to be desired! The Chow mein noodles I have no flavor except for The taste of grease! Seriously There’s absolutely no flavor. I stopped even asking for the chow mein or the rice cause neither one of them have any flavor to them! Place is really going downhill and I am not going to be eating there anymore very disappointed! Ridiculous that you can’t get a damn napkin. So hurting that much for napkins and maybe they should start getting better service and food and more people will Eat there to support the business. Sounds to me like you don’t care about your customers. Good luck. My family won’t be back
Atmosphere: 5
Food: 3
Service: 1
Went in today for the first time in a while and was very disappointed in the service! Cynthia working the drive through was not friendly at all and acted like she hated her job as she acted like I inconvenienced her by asking for sauce. I bought 2 meals that we ended up throwing away as the white rice and chow mein were stale and the orange chicken was in one big glob. Needless to say I will not be back at this location again!
Restaurantji Recommends
WHAT IS GOING ON AT THE TURNER ROAD LOCATION IN SALEM OREGON?? HAVE YOU LOOKED AT THE GOOGLE REVIEWS FOR THIS EXACT LOCATION. SO MANY ARE ONE STAR!!! WHY OUT OF TWENTY OR MORE ONE STAR RATING REVIEWS IS THEIR ONLY ONE REPLY FROM PANDA EXPRESS. THE GIRL NAMED CYNTHIA I BELIEVE AT THE DRIVE THRU HAS AN HORRIBLE ATTITUDE. SHE ARGUES WITH CUSTOMERS AND BASICALLY SAYS YOU’RE LYING WHEN SOMETHING GOES WRONG WITH YOUR ORDER. SHE IS VERY SHORT AND SNAPPY WITH YOU AS WELL. SHE FORGETS ITEMS IN YOUR ORDER THAT YOU ALREADY REPEATED TO HER TWICE!! I WAS THERE A FEW WEEKS AGO AND ASKED AN EMPLOYEE FOR THE BATHROOM CODE AND ALL HE KEPT SAYING IS THAT HE WAS ON LUNCH AND I NEEDED TO ASK SOMEONE ELSE!! THANKFULLY ANOTHER EMPLOYEE WHO BY THE WAY WAS ALSO ON LUNCH WAS KIND ENOUGH TO GIVE ME THE CODE. SOME OF THE EMPLOYEES HERE HAVE ROTTEN ATTITUDES. THE RESTAURANT HAS DIRTY TABLES THAT NEED TO BE WIPED. YOU CAN’T EVEN GET NAPKINS EXCEPT FROM BEHIND THE COUNTER. THE PORTIONS ARE VERY SMALL UNLESS YOU’RE A FRIEND OF A WORKER. THIS LOCATION NEEDS SOME SERIOUS RESTRUCTURING AND SOME PEOPLE NEED TO BE RETRAINED ON HOW TO TREAT A PAYING CUSTOMER WHO KEEPS THE DOORS OPEN. HORRIBLE EXPERIENCE TODAY 5-8-2025 MISS ATTITUDE AT THE DRIVE THRU SAID THAT THERE WAS NO APP ORDER FOR US AND THEY FORGOT MY SAUCES FOR MY DRIVE THRU ORDER (AGAIN) WHEN I WENT INSIDE TO GET THEM THERE SAT MY APP ORDER RIGHT IN PLAIN SIGHT AND WHEN I ASKED ABOUT IT THE GUY JUST HANDED IT TO ME ALONG WITH A CRAPPY ATTITUDE. THIS PLACE IS GOING IN TO
THE TANK. THE MANAGER OF THIS LOCATION NEEDS TO WAKE UP.
Atmosphere: 1
Food: 3
Service: 2
go see maria she is the best worker there very kind and attentive to your needs
Atmosphere: 5
Food: 5
Service: 5
Good food but never changes and half the time the service is great and half the time the service stinks...you just never know what your going to get with them.I CANNOT USE YOUR APP OR ONLINE AND YOU DONT ANSWER YOUR PHONE....NOTHING WORKS....YOU GUYS SUCK!!!
Atmosphere: 3
Food: 3
Service: 1
Friendly and helpful person at the window. The food was hot, well prepared, and delicious.
Atmosphere: 5
Food: 5
Service: 5
The staff was unfriendly, and the noodles were sticky and difficult to eat. They did not have a regular item I get, but they said it would be ready in 5 minutes. I just picked out what they had and left.
Atmosphere: 4
Food: 3
Service: 3
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