Went in yesterday for a salted caramel frap with oatmilk. Med. It used to be a seasonal fall drink. I get it. It's spring rn. But I asked if they had the salted caramel. They said yes. So I ordered a salted caramel frap. With oatmilk. I did not know I had to be specific in wanting coffee in it. I got the drink. No coffee in it. A TON of salt. So much. So much salt. Carmel fs. And yeah, oat milk. But no coffee? And no caramel drizzle? Went it to get it fixed. The girls told me that it was a miscommunication, and what I actually wanted was a cold foam. Look, I never worked for Starbucks. My sister did for 10 years. I'm not claiming to know everything about how yall make your coffees. But I'm pretty sure. It's not a cold foam I was asking for? But I said alright cause it just got confusing as heck, and I just wanted a caramel frap with the salted caramel flavor. Like a pinch of it. How it's made in the fall usually. I hate being a burden and have anxiety and sending stuff back. They remade it. It had coffee, and it was better. But by the time I took it out to my car and had 3 more drinks out of it, it was still ridiculously salty. Yes, I asked for salt. Not that much salt. And idk about your cold foam options. But I fs did not want dairy, so I was unsure of what the drink contained as it had no sticker. I never got to starbucks. And every time I do somehow, the coffee turns out messed up. I'm fs just going to stick with the French press. Seems like the only good place in town.
Edit: starbucks responded. And yes. I am aware they can remake the drink. They DID remake the drink. And it still turned out bad. I shouldn't have a drink made 3 times when it's legit a seasonal fall drink. You have a recipe for that. There was an extreme amount of salt both times. And the second time, there was no sticker or indication of it being dairy free. I had no way of knowing. The drinks were made with no care or consideration. And by the time I would have asked for it to be remade for a 3rd time. That's just too much. You should be able to get the correct drink at least the second time around.
Atmosphere: 2
Food: 1
Service: 3
BSTODDSS 4
Great staff, friendly, attentive and capable.
K V
Everyone at this location is so friendly and positive! I don’t usually come to this one but everytime I do they are so nice and my order is ready so fast. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Douglas Dietz
I ordered a 20oz Cookie crumble. I paid for a 20oz Cookie crumble. I RECEIVED a 16oz Cookie crumble. I'll find another Starbucks 😐
Atmosphere: 1
Food: 1
Service: 1
Liz Breckenridge
The lady in the drive through... rude. Coffee @ 9 + a cup? Obnoxiously overpriced
Atmosphere: 2
Service: 1
Brandee Kestermont
I’d like to take a few minutes to talk about this store. It’s been my home Starbucks since before it moved to this location and I’ve met many of the KINDEST and most Amazing baristas here. I’ve mourned their loss as they’ve moved on in life and have rejoiced with them over their triumphs. I wish they were all at my new store in Kentucky when I move. Alana, Alaena, Bailey, Carter, Mari, Michael, Heather, Steven, Delaney and so many more. So many wonderful kids have passed through these doors. I’m so sad to leave this store behind and that I have to choose a new store and a new set of partners when I stop in for my drinks. As I was preparing to write this I saw a review by Bridgette Wood and was actually shocked. There’s no way she’s talking about the person I know. Alaena always has a kind word and smile for everyone. She greets people by name as they come in. Like anyone she does get busy but I’ve never seen her be rude. I’ve only had issues with TWO baristas that have entered and exited this store and they were for the most part dealt with. Thank you Liberty Commercial Starbucks for the love and friendship. Hopefully I’ll see you in the future.
Atmosphere: 5
Service: 5
Bridgette Wood
I absolutely understand that we all have bad days HOWEVER…Aleana needs to smile and be more kind to her customers. My friend asked for more cream, sugar, and a stir stick for her coffee and Aleana acted like it was the biggest inconvenience. The barista standing next to Aleana (didn’t catch her name) rolled her eyes at these requests. I hope you both have a better day because you obviously weren’t having one when we stopped in.
Service: 1
Angie Brock
The girl at the drive up window was very rude with me… even when I asked about the pay pal card on the app which I have never used she just scanned it and went on with her business… I didn’t wanna use it I just wanted to know if it was linked to something or?? Also my drink seemed to be an issue for her….drink was good that’s why I gave 2 stars. I was the only customer in store or in drive thru store was not busy… I’ll go to another Starbucks from now on…
Service: 1
Summer Beshore
I’m getting so sick of not getting a straw with my delivery!! Why wouldn’t I want a straw for my Venti Frappuccino that’s full of caramel and whipped cream on the top!?
Atmosphere: 5
Food: 5
Service: 5
Arnold Sanchez
I ordered extra espresso shots and they are not actually putting extra espresso in my coffee that we pay for. At first, I thought maybe it was a mistake, but after the fourth or fifth time, your baristas are totally not doing their job and still charging me. This is totally wrong. BEWARE!
Terry is wonderful, this location is lucky to have an employee like her. Bringing joy to peoples morning. This is my favorite Starbucks because of the people that work here. It’s hard to find such quality service nowadays.
Atmosphere: 4
Food: 4
Service: 5
Jaime MacLoflin
Clean store. Great employees. Terrible parking and layout.
Atmosphere: 1
Food: 5
Service: 5
Taylor Sanders
14 days, 14 different drinks. Do they even read the tickets? Got charged extra each time I ordered my drinks, because we get extra shots of espresso. Was missing the shots and whatever extra I would ask for. Or was slathered in the little bit of extra drizzle I'd ask for and was missing half of my drink. Same thing for both drinks id order. Seriously disappointed. When asking two different employees how my drink was made, they had different answers.
Atmosphere: 1
Food: 1
Service: 1
K Mathison
Its a bucks!
Debi Gravitt
Friendly staff & they made sure our order was correct.
Went in yesterday for a salted caramel frap with oatmilk. Med. It used to be a seasonal fall drink. I get it. It's spring rn. But I asked if they had the salted caramel. They said yes. So I ordered a salted caramel frap. With oatmilk. I did not know I had to be specific in wanting coffee in it. I got the drink. No coffee in it. A TON of salt. So much. So much salt. Carmel fs. And yeah, oat milk. But no coffee? And no caramel drizzle? Went it to get it fixed. The girls told me that it was a miscommunication, and what I actually wanted was a cold foam. Look, I never worked for Starbucks. My sister did for 10 years. I'm not claiming to know everything about how yall make your coffees. But I'm pretty sure. It's not a cold foam I was asking for? But I said alright cause it just got confusing as heck, and I just wanted a caramel frap with the salted caramel flavor. Like a pinch of it. How it's made in the fall usually. I hate being a burden and have anxiety and sending stuff back. They remade it. It had coffee, and it was better. But by the time I took it out to my car and had 3 more drinks out of it, it was still ridiculously salty. Yes, I asked for salt. Not that much salt. And idk about your cold foam options. But I fs did not want dairy, so I was unsure of what the drink contained as it had no sticker. I never got to starbucks. And every time I do somehow, the coffee turns out messed up. I'm fs just going to stick with the French press. Seems like the only good place in town.
Edit: starbucks responded. And yes. I am aware they can remake the drink. They DID remake the drink. And it still turned out bad. I shouldn't have a drink made 3 times when it's legit a seasonal fall drink. You have a recipe for that. There was an extreme amount of salt both times. And the second time, there was no sticker or indication of it being dairy free. I had no way of knowing. The drinks were made with no care or consideration. And by the time I would have asked for it to be remade for a 3rd time. That's just too much. You should be able to get the correct drink at least the second time around.
Atmosphere: 2
Food: 1
Service: 3
Great staff, friendly, attentive and capable.
Everyone at this location is so friendly and positive! I don’t usually come to this one but everytime I do they are so nice and my order is ready so fast. Thank you!
Atmosphere: 5
Food: 5
Service: 5
I ordered a 20oz Cookie crumble. I paid for a 20oz Cookie crumble. I RECEIVED a 16oz Cookie crumble. I'll find another Starbucks 😐
Atmosphere: 1
Food: 1
Service: 1
The lady in the drive through... rude. Coffee @ 9 + a cup? Obnoxiously overpriced
Atmosphere: 2
Service: 1
I’d like to take a few minutes to talk about this store. It’s been my home Starbucks since before it moved to this location and I’ve met many of the KINDEST and most Amazing baristas here. I’ve mourned their loss as they’ve moved on in life and have rejoiced with them over their triumphs. I wish they were all at my new store in Kentucky when I move. Alana, Alaena, Bailey, Carter, Mari, Michael, Heather, Steven, Delaney and so many more. So many wonderful kids have passed through these doors. I’m so sad to leave this store behind and that I have to choose a new store and a new set of partners when I stop in for my drinks.
As I was preparing to write this I saw a review by Bridgette Wood and was actually shocked. There’s no way she’s talking about the person I know. Alaena always has a kind word and smile for everyone. She greets people by name as they come in. Like anyone she does get busy but I’ve never seen her be rude. I’ve only had issues with TWO baristas that have entered and exited this store and they were for the most part dealt with.
Thank you Liberty Commercial Starbucks for the love and friendship. Hopefully I’ll see you in the future.
Atmosphere: 5
Service: 5
I absolutely understand that we all have bad days HOWEVER…Aleana needs to smile and be more kind to her customers. My friend asked for more cream, sugar, and a stir stick for her coffee and Aleana acted like it was the biggest inconvenience. The barista standing next to Aleana (didn’t catch her name) rolled her eyes at these requests. I hope you both have a better day because you obviously weren’t having one when we stopped in.
Service: 1
The girl at the drive up window was very rude with me… even when I asked about the pay pal card on the app which I have never used she just scanned it and went on with her business… I didn’t wanna use it I just wanted to know if it was linked to something or?? Also my drink seemed to be an issue for her….drink was good that’s why I gave 2 stars. I was the only customer in store or in drive thru store was not busy…
I’ll go to another Starbucks from now on…
Service: 1
I’m getting so sick of not getting a straw with my delivery!! Why wouldn’t I want a straw for my Venti Frappuccino that’s full of caramel and whipped cream on the top!?
Atmosphere: 5
Food: 5
Service: 5
I ordered extra espresso shots and they are not actually putting extra espresso in my coffee that we pay for. At first, I thought maybe it was a mistake, but after the fourth or fifth time, your baristas are totally not doing their job and still charging me. This is totally wrong. BEWARE!
Service: 1
Restaurantji Recommends
Terry is wonderful, this location is lucky to have an employee like her. Bringing joy to peoples morning. This is my favorite Starbucks because of the people that work here. It’s hard to find such quality service nowadays.
Atmosphere: 4
Food: 4
Service: 5
Clean store. Great employees. Terrible parking and layout.
Atmosphere: 1
Food: 5
Service: 5
14 days, 14 different drinks. Do they even read the tickets? Got charged extra each time I ordered my drinks, because we get extra shots of espresso. Was missing the shots and whatever extra I would ask for. Or was slathered in the little bit of extra drizzle I'd ask for and was missing half of my drink. Same thing for both drinks id order. Seriously disappointed. When asking two different employees how my drink was made, they had different answers.
Atmosphere: 1
Food: 1
Service: 1
Its a bucks!
Friendly staff & they made sure our order was correct.
Atmosphere: 5
Food: 5
Service: 5
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