I don’t understand why some workers have to write messages on cups someone had put a heart on my husband’s cup I know there have been other people who get flirtatious and that I’m sure others don’t like for couples
Service: 1
Elizabeth Hernandez
for the love of god, PLEASE fix the giant pothole in your drive through.
Max \u0026 Mica Benito
During my visit to the drive-thru at Starbucks in Salem, Oregon on Lancaster drive, I encountered an unfortunate situation that left me feeling quite unsettled. It was just after 8 PM when I approached the speaker box and inquired if the shop was still open. The young man who greeted me responded in a tone that felt passive-aggressive and somewhat rude, which caught me off guard as I was simply seeking confirmation about the store's hours.
After ordering a venti pink drink with light ice, I paid with a ten-dollar bill. However, the change I received was $3.35, which seemed incorrect given that my drink cost $5.65. I typically tip a dollar when I visit Starbucks, so I respectfully brought this to the employee's attention, believing there was a mistake. Unfortunately, his response was dismissive; he insisted he had given me the correct change and even challenged me by stating that they had cameras to verify the transaction.
In an unexpected display of frustration, he reached into the tip jar and attempted to hand me a dollar, suggesting that if it was that important, he would cover it from his tips. I encouraged him to check the cameras because I was confident I had been shorted. But I insisted I would not take money from his tip jar, I just wanted the correct change back. This interaction felt increasingly uncomfortable, especially when he made a comment about being a social worker and implied that this whole situation was in reflection of a bad day he believed me to be having. In reality, my day had been going well until this rude encounter.
I requested to speak with a manager, but he informed me that the manager was unavailable. Overall, I was taken aback by his unprofessional demeanor and lack of customer service, which is not what I have come to expect from Starbucks.
Pavel borisyk
Rogelio is rude and disrespectful does not know how to make drinks and then gives an attitude about it. This store needs to get retrained, on how to treat customers that pay their bills, customers will match the attitude you give them
Service: 1
Wendy Liggett
Don't even acknowledge people are waiting. Act like they can't even look in the direction of the line.
Service: 1
James J
Bad staff and bad drinks..👎👎
Atmosphere: 1
Food: 1
Service: 1
Georgeann Carpenter
I enjoyed this Starbucks because your able to sit down and visit with others while you enjoy the delicious coffee! Many of the other Starbucks just have tables you stand at! Oh I recommend the hot caramel macchiato. Mmmmmmm yummy
Atmosphere: 4
Food: 5
Service: 4
Sara Trevorrow
I love coming to this store. It feels a little bit like home. The staff are delightful and professional. I am very proud of all of them!
Atmosphere: 5
Food: 5
Service: 5
Miriam Barbosa
Ordered through the app a Strawberry Açaí Lemonade and it was heavily watered down and didn’t even have strawberries in it. It only had 1! 😭 I also ordered a hot mocha and it specifically said hot and got a cold mocha. I want my money back 😔
Dylan Chase
Great people! Was in Oregon for a week - came here everyday and got the best service!
After Gaza smh I'll never spend my money with starbuy.
mi mieow
Sometimes my order isn’t quite right but that happens at every sbux location sadly. The people here are friendly and the lines aren’t too bad outside of peak. Overall decent :)
Atmosphere: 5
Food: 4
Service: 5
Litzy Pie
I came in here, the lady was very rude to me. I asked her what sizes there were she said Small, Medium or large when i said medium the smallest drink there was. She didn’t even ask for my name? Which they normally do? She needs to get trained better.
Atmosphere: 1
Food: 1
Service: 1
Nancy Frutos
Love that this location is open until 10:30. They were very friendly and my caramel Frappuccino was blended to perfection.
I don’t understand why some workers have to write messages on cups someone had put a heart on my husband’s cup I know there have been other people who get flirtatious and that I’m sure others don’t like for couples
Service: 1
for the love of god, PLEASE fix the giant pothole in your drive through.
During my visit to the drive-thru at Starbucks in Salem, Oregon on Lancaster drive, I encountered an unfortunate situation that left me feeling quite unsettled. It was just after 8 PM when I approached the speaker box and inquired if the shop was still open. The young man who greeted me responded in a tone that felt passive-aggressive and somewhat rude, which caught me off guard as I was simply seeking confirmation about the store's hours.
After ordering a venti pink drink with light ice, I paid with a ten-dollar bill. However, the change I received was $3.35, which seemed incorrect given that my drink cost $5.65. I typically tip a dollar when I visit Starbucks, so I respectfully brought this to the employee's attention, believing there was a mistake. Unfortunately, his response was dismissive; he insisted he had given me the correct change and even challenged me by stating that they had cameras to verify the transaction.
In an unexpected display of frustration, he reached into the tip jar and attempted to hand me a dollar, suggesting that if it was that important, he would cover it from his tips. I encouraged him to check the cameras because I was confident I had been shorted. But I insisted I would not take money from his tip jar, I just wanted the correct change back. This interaction felt increasingly uncomfortable, especially when he made a comment about being a social worker and implied that this whole situation was in reflection of a bad day he believed me to be having. In reality, my day had been going well until this rude encounter.
I requested to speak with a manager, but he informed me that the manager was unavailable. Overall, I was taken aback by his unprofessional demeanor and lack of customer service, which is not what I have come to expect from Starbucks.
Rogelio is rude and disrespectful does not know how to make drinks and then gives an attitude about it. This store needs to get retrained, on how to treat customers that pay their bills, customers will match the attitude you give them
Service: 1
Don't even acknowledge people are waiting. Act like they can't even look in the direction of the line.
Service: 1
Bad staff and bad drinks..👎👎
Atmosphere: 1
Food: 1
Service: 1
I enjoyed this Starbucks because your able to sit down and visit with others while you enjoy the delicious coffee! Many of the other Starbucks just have tables you stand at! Oh I recommend the hot caramel macchiato. Mmmmmmm yummy
Atmosphere: 4
Food: 5
Service: 4
I love coming to this store. It feels a little bit like home. The staff are delightful and professional. I am very proud of all of them!
Atmosphere: 5
Food: 5
Service: 5
Ordered through the app a Strawberry Açaí Lemonade and it was heavily watered down and didn’t even have strawberries in it. It only had 1! 😭 I also ordered a hot mocha and it specifically said hot and got a cold mocha. I want my money back 😔
Great people! Was in Oregon for a week - came here everyday and got the best service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Fast service. It’s a Starbucks.
After Gaza smh I'll never spend my money with starbuy.
Sometimes my order isn’t quite right but that happens at every sbux location sadly. The people here are friendly and the lines aren’t too bad outside of peak. Overall decent :)
Atmosphere: 5
Food: 4
Service: 5
I came in here, the lady was very rude to me. I asked her what sizes there were she said Small, Medium or large when i said medium the smallest drink there was. She didn’t even ask for my name? Which they normally do? She needs to get trained better.
Atmosphere: 1
Food: 1
Service: 1
Love that this location is open until 10:30. They were very friendly and my caramel Frappuccino was blended to perfection.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Coffee Cake
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