One of the co-workers was being slow and rude. All of their online orders were being pushed to the side and ignored.
Kristin Soboloski
Service was appalling! Zero stars!!! I drove up to drive thru and before I said anything or was even given a greeting I was told thru the speaker that it would be awhile because she has a customer inside an an online order to fill. I said nothing and waited patiently for over 5 minutes and politely asked if she was almost ready. She then said I TOLD you it would be awhile and repeated in a snaky voice that she had orders she was working on and that she thought I would just come in to make it easier. I then let her know I couldn't come in as I had a dog in the car with me and it was a very hot day. She then said I would just have to wait then. Her pissy attitude was off putting and rather than wait longer for someone who was already behaving over the top, I decided to leave. On the way thru the empty drive thru I decided to go in and find out her name to let the owner know what kind interaction I had had with their less than helpful employee and after she saw me come in and I asked her name she told me she wouldn't give it and If I didn't leave, she'd call the cops...and as the only words I had with her was to ask if she was ready after waiting for over 5 min just to place my order and to ask her name. There was 1 person in line when I got in there and 2 people behind the counter. If that much work sends her into an attitude that drives away paying customers, I feel very sorry the owner of that franchise. Undoubtedly she will deny this whole exchange but after receiving this unprovoked treatment, I'm fairly certain this has to be a repetitive behavior for her. Hopefully no one else has a similar interaction at this store.
Maxwell Wilson
Waited over 20 minutes in the drive through for 1 car to get their order taken. Was able to order after roughly 25 minutes and when I got home my order was wrong. Paid for a foot long wrap and got a 6 wrap that wasn't even the wrap I ordered. I've been through the line at In N Out faster with 50 cars in front of me. I would have taken my order back but didn't have another 45 minutes to spare to get it resolved.
Atmosphere: 1
Food: 1
Service: 1
ZENEO INC.
I ordered a chicken bacon ranch footlong and ask for double meat and the lady making my sandwich literally rolled her eyes. Where they add the meat they have it blocked off so you cannot see them adding the meat to your sandwich. She definitely did not add double meat because she said it would be hard to close the sandwich so I think she's skimped me because of that.
Also I ordered doordash from them this morning with breakfast sandwiches and they forgot my cheese on all three.
6-22-25, I went here again today and ordered a footlong sandwich. I asked for extra olives and the sandwich maker told me that that would be probably like 89 cents extra. He said that unlimited vegetables are not a thing at subway. Plus he did not smile or look at us the whole time.
Atmosphere: 1
Food: 1
Service: 1
Gabriela Perez-Mendoza
Understaffed and poor customer service. Noah was condescending and rude. I tried ordering through the drive through and waited about 3min with no response on the intercom, moved up to the window thinking maybe the intercom didn’t work. Waited there a few more minutes with no one appearing. Someone else showed up and parked and after checking the door and finding it locked he asked if if they were open, I said I wasn’t sure since no one had helped me and I hadn’t seen any employees inside but that online it said they should be open. The man noted that someone was opening the door then so he went inside and that’s when Noah came to the window to rudely tell me he was in the restroom and was the only one there so I was going to have to wait for him to help the man inside and that I needed to go through the drive through to the intercom again, shut the window and disappeared. Having only one employee is unacceptable considering he needed to shut the place down to have a restroom break but his tone and attitude were so rude that I just left. So I guess that’s one less food option in West Salem now.
Atmosphere: 1
Service: 1
Caleb Finley
Horrible service, ok food.
Atmosphere: 1
Food: 3
Service: 1
Bryan
I give this place no stars. The woman working mornings was condescending, laughed at me, and when I said something she cursed me out and said I could never come back. Which I planed on anyhow. The subway on Wallace road in west Salem, OR is way better at being polite and their prices are actually less. I am sure the service is bad then the food might be bad too. Angry employees. You know they do not have to work there if they are just going to call customers names and laugh at them...
nifty keene
the 2 guys working tonight were great and that footlong oreo is all the yummy!
Atmosphere: 3
Food: 5
Service: 5
Janet Rhodes
This place changed hands several months ago. Everything has gone downhill. They don't have pop that is in their adds. The manager is rude and uncaring. I kept thinking things would change, but they have become worse. Today, I witnessed 4 cars leaving without being served.
Atmosphere: 4
Food: 3
Service: 1
adam doeden
Of the 4 sandwiches we ordered, half were wrong, and I guess they don't use tortillas anymore. All wraps are made on flat bread? The employees didn't seem to know what was going on or how to make the sandwiches.
I’m a regular at this store and was shocked to see that all the good workers were gone. Leah and cecy were my favorites in the morning ?? the vibes are just not the same anymore it’s a bummer they actually cared for their customers.
Atmosphere: 1
Food: 1
Service: 1
Kevin Lee
Bring Monica back!!!! I made an online order and the lady today messed up multiple times. Even had to throw away entire sandwich. Kept forgetting ingredients. Sloppy performance smashing the mayonnaise bottle, on the top where the mayo comes out, unsanitarily on dirty table to get mayo out ..... I felt like my experience was as bad as Wallace road subway. Guess I'll start driving to keizer for subway. 25$ completely wasted. Don't come here
Atmosphere: 2
Food: 1
Service: 1
Mike Sorensen
They were really friendly
Atmosphere: 5
Food: 5
Service: 5
Samantha St Clair
I almost always order through the app and I don't know why but this location never reads the special instructions for anything I order. Constantly getting cold sandwiches when I ask them to heat up just the meat and cheese. Even when I've ordered it toasted, it's always cold. They need to be taught to read orders.
Atmosphere: 3
Food: 2
Service: 1
Maree Amor
I ordered an online delivery and was very disappointed when I received my food. My footlong was supposed to have 50% more meat, which I paid $1.90 extra for. It was not only missing the extra meat, but the veggies were so light. I ordered a regular amount of veggies and received less than less. My footling was barebones. I also ordered a 6 inch mexi cali sub which is chicken and avocado. This sandwich is pricier due to the avocado being included, and unfortunately I didn’t receive any avocado on this sub. Also some of my veggies were missing, and the veggies I did get were portioned really lightly. I feel that I really overpaid for a couple of empty subs. I called the store to speak to the manager, the manager was not there. I was told I would get a call back, and I have not. The employees here need to pay more attention to what they are doing.
One of the co-workers was being slow and rude. All of their online orders were being pushed to the side and ignored.
Service was appalling! Zero stars!!! I drove up to drive thru and before I said anything or was even given a greeting I was told thru the speaker that it would be awhile because she has a customer inside an an online order to fill. I said nothing and waited patiently for over 5 minutes and politely asked if she was almost ready. She then said I TOLD you it would be awhile and repeated in a snaky voice that she had orders she was working on and that she thought I would just come in to make it easier. I then let her know I couldn't come in as I had a dog in the car with me and it was a very hot day. She then said I would just have to wait then. Her pissy attitude was off putting and rather than wait longer for someone who was already behaving over the top, I decided to leave. On the way thru the empty drive thru I decided to go in and find out her name to let the owner know what kind interaction I had had with their less than helpful employee and after she saw me come in and I asked her name she told me she wouldn't give it and If I didn't leave, she'd call the cops...and as the only words I had with her was to ask if she was ready after waiting for over 5 min just to place my order and to ask her name. There was 1 person in line when I got in there and 2 people behind the counter. If that much work sends her into an attitude that drives away paying customers, I feel very sorry the owner of that franchise. Undoubtedly she will deny this whole exchange but after receiving this unprovoked treatment, I'm fairly certain this has to be a repetitive behavior for her. Hopefully no one else has a similar interaction at this store.
Waited over 20 minutes in the drive through for 1 car to get their order taken. Was able to order after roughly 25 minutes and when I got home my order was wrong. Paid for a foot long wrap and got a 6 wrap that wasn't even the wrap I ordered. I've been through the line at In N Out faster with 50 cars in front of me. I would have taken my order back but didn't have another 45 minutes to spare to get it resolved.
Atmosphere: 1
Food: 1
Service: 1
I ordered a chicken bacon ranch footlong and ask for double meat and the lady making my sandwich literally rolled her eyes. Where they add the meat they have it blocked off so you cannot see them adding the meat to your sandwich. She definitely did not add double meat because she said it would be hard to close the sandwich so I think she's skimped me because of that.
Also I ordered doordash from them this morning with breakfast sandwiches and they forgot my cheese on all three.
6-22-25,
I went here again today and ordered a footlong sandwich. I asked for extra olives and the sandwich maker told me that that would be probably like 89 cents extra. He said that unlimited vegetables are not a thing at subway. Plus he did not smile or look at us the whole time.
Atmosphere: 1
Food: 1
Service: 1
Understaffed and poor customer service. Noah was condescending and rude. I tried ordering through the drive through and waited about 3min with no response on the intercom, moved up to the window thinking maybe the intercom didn’t work. Waited there a few more minutes with no one appearing. Someone else showed up and parked and after checking the door and finding it locked he asked if if they were open, I said I wasn’t sure since no one had helped me and I hadn’t seen any employees inside but that online it said they should be open. The man noted that someone was opening the door then so he went inside and that’s when Noah came to the window to rudely tell me he was in the restroom and was the only one there so I was going to have to wait for him to help the man inside and that I needed to go through the drive through to the intercom again, shut the window and disappeared. Having only one employee is unacceptable considering he needed to shut the place down to have a restroom break but his tone and attitude were so rude that I just left. So I guess that’s one less food option in West Salem now.
Atmosphere: 1
Service: 1
Horrible service, ok food.
Atmosphere: 1
Food: 3
Service: 1
I give this place no stars. The woman working mornings was condescending, laughed at me, and when I said something she cursed me out and said I could never come back. Which I planed on anyhow. The subway on Wallace road in west Salem, OR is way better at being polite and their prices are actually less. I am sure the service is bad then the food might be bad too. Angry employees. You know they do not have to work there if they are just going to call customers names and laugh at them...
the 2 guys working tonight were great and that footlong oreo is all the yummy!
Atmosphere: 3
Food: 5
Service: 5
This place changed hands several months ago. Everything has gone downhill. They don't have pop that is in their adds. The manager is rude and uncaring. I kept thinking things would change, but they have become worse. Today, I witnessed 4 cars leaving without being served.
Atmosphere: 4
Food: 3
Service: 1
Of the 4 sandwiches we ordered, half were wrong, and I guess they don't use tortillas anymore. All wraps are made on flat bread? The employees didn't seem to know what was going on or how to make the sandwiches.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I’m a regular at this store and was shocked to see that all the good workers were gone. Leah and cecy were my favorites in the morning ?? the vibes are just not the same anymore it’s a bummer they actually cared for their customers.
Atmosphere: 1
Food: 1
Service: 1
Bring Monica back!!!! I made an online order and the lady today messed up multiple times. Even had to throw away entire sandwich. Kept forgetting ingredients. Sloppy performance smashing the mayonnaise bottle, on the top where the mayo comes out, unsanitarily on dirty table to get mayo out ..... I felt like my experience was as bad as Wallace road subway. Guess I'll start driving to keizer for subway. 25$ completely wasted. Don't come here
Atmosphere: 2
Food: 1
Service: 1
They were really friendly
Atmosphere: 5
Food: 5
Service: 5
I almost always order through the app and I don't know why but this location never reads the special instructions for anything I order. Constantly getting cold sandwiches when I ask them to heat up just the meat and cheese. Even when I've ordered it toasted, it's always cold. They need to be taught to read orders.
Atmosphere: 3
Food: 2
Service: 1
I ordered an online delivery and was very disappointed when I received my food. My footlong was supposed to have 50% more meat, which I paid $1.90 extra for. It was not only missing the extra meat, but the veggies were so light. I ordered a regular amount of veggies and received less than less. My footling was barebones. I also ordered a 6 inch mexi cali sub which is chicken and avocado. This sandwich is pricier due to the avocado being included, and unfortunately I didn’t receive any avocado on this sub. Also some of my veggies were missing, and the veggies I did get were portioned really lightly. I feel that I really overpaid for a couple of empty subs. I called the store to speak to the manager, the manager was not there. I was told I would get a call back, and I have not. The employees here need to pay more attention to what they are doing.
Food: 2
Service: 2
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