Just stopped by to get something cool to drink and felt a bit sorry for the barista in learning that the place was 100 degrees inside for this poor girl. Stay safe in this weather guys... super hot today!!!
Atmosphere: 5
Food: 5
Service: 5
HAPPYFARMER21
This location makes drinks with unmatched accuracy and speed, and their customer service is absolutely flawless. Truly the best!
Atmosphere: 5
Food: 5
Service: 5
Philip Doland
Always great service and coffee. My go-to coffee stand every time I am in this part of town!
Food: 5
Service: 5
Jennifer Rivera
The drinks are great but I consistently order my drinks for pick up in advance in the morning. They have never been ready by the time I get there. Today they refused to serve me while their window was “closed” because they had a portable ac unit in the window. They could’ve opened it to communicate or bring my drinks out the door they still had available to them. I ordered my drinks in advance that, surprise, were not ready when I got there. They didn’t even have the basics of customer service to acknowledge me. Instead AFTER I stood there waiting, had another customer pulling out the drive thru tell me they said for her to tell me to get in the long line cuz their window wasn’t working. The whole point of ordering pick up is that you don’t have to wait in that line and your drinks should be ready when you get there. This store consistently does not meet that expectation. Any other Black Rock location I’ve been to does. This store unfortunately is the one on my route to work in the morning so it’s begrudgingly a part of my mornings a few days a week. It’s the same person that makes my order too. This store needs to do better.
Atmosphere: 1
Food: 5
Service: 1
Brimi
The two ladies working there I've had a couple of times serving me, have been phenomenal! They both have the best attitudes with whatever is going on, and the drinks are always on point! Thanks ladies !
Atmosphere: 5
Food: 5
Service: 5
J
They need to run back orders , ridiculous
Mike's Dead
Been to this place 3 times, been a bad experience every single time.
The wait has been crazy every single time. I’m talking 30+ minutes to get your “quick” coffee. Limited options, nothing special whatsoever.
The workers always seem understaffed and scrambling (they are good people but I’m sure this is managements fault)
3 strikes your out. Go down the street to Starbucks.
chris
Line took over 30 min
Service: 1
chloe bennett
Extremely disappointed by the service I received at the Black Rock Coffee Bar on 99W Pacific Highway today (Wednesday, 4/23 around 2:15pm). I’ve been a loyal customer at this location and others for months and have never had such a disrespectful encounter.
I placed a mobile order through the app and arrived at the correct location, confirmed by the GPS on the Black Rock app. The employee working at the time (dark hair tied back, light facial hair) insisted I was at the wrong store and completely dismissed the proof I showed him. I remained calm and respectful throughout our interaction, but he was very rude, condescending, and offered no interest or support in resolving the issue whatsoever. No refund, no drinks/food, nothing—he walked away mid-conversation to assist a drive-through customer, leaving me without any assistance, feeling very disrespected and without the order i had paid for.
This same employee has been slow and has made mistakes with my orders in the past, but this was by far the most unprofessional experience I’ve had. Other staff have always been great, but this level of disdain and disregard for customer service is completely unacceptable. Black Rock, please address this.
I used the black rock app to order & the drive thru to pick up my order. I order 2 of the Mexican blended mochas. They were delicious.
I also ordered the ham & cheese croissant. It was cold. One tiny piece of ham (compared to size of croissant. There was not any cheese.
Food: 4
Service: 4
Adam Wengronowitz
Sadly it’s pretty inconvenient getting on here. Line wraps all the way around the small parking lot. Took a pretty lengthy amount of time to get up to the window. The servers were on point and the beverage was stellar.
Service: 5
Andries Chevalier
Great coffee. Get it on the go.
Atmosphere: 5
Service: 5
Río Pz
I usually don’t review places, but they got both of our orders wrong. One of my drinks is to the brim in pure ice and barely any of the actual drink and on top of that it wasn’t mixed at all. I would understand if they were busy but there were three of them and we were literally the only people in line. Glad I’m not from Oregon so I won’t have to go back there again.
Slow service
Food: 5
Service: 3
Just stopped by to get something cool to drink and felt a bit sorry for the barista in learning that the place was 100 degrees inside for this poor girl. Stay safe in this weather guys... super hot today!!!
Atmosphere: 5
Food: 5
Service: 5
This location makes drinks with unmatched accuracy and speed, and their customer service is absolutely flawless. Truly the best!
Atmosphere: 5
Food: 5
Service: 5
Always great service and coffee. My go-to coffee stand every time I am in this part of town!
Food: 5
Service: 5
The drinks are great but I consistently order my drinks for pick up in advance in the morning. They have never been ready by the time I get there. Today they refused to serve me while their window was “closed” because they had a portable ac unit in the window. They could’ve opened it to communicate or bring my drinks out the door they still had available to them. I ordered my drinks in advance that, surprise, were not ready when I got there. They didn’t even have the basics of customer service to acknowledge me. Instead AFTER I stood there waiting, had another customer pulling out the drive thru tell me they said for her to tell me to get in the long line cuz their window wasn’t working. The whole point of ordering pick up is that you don’t have to wait in that line and your drinks should be ready when you get there. This store consistently does not meet that expectation. Any other Black Rock location I’ve been to does. This store unfortunately is the one on my route to work in the morning so it’s begrudgingly a part of my mornings a few days a week. It’s the same person that makes my order too. This store needs to do better.
Atmosphere: 1
Food: 5
Service: 1
The two ladies working there I've had a couple of times serving me, have been phenomenal! They both have the best attitudes with whatever is going on, and the drinks are always on point! Thanks ladies !
Atmosphere: 5
Food: 5
Service: 5
They need to run back orders , ridiculous
Been to this place 3 times, been a bad experience every single time.
The wait has been crazy every single time. I’m talking 30+ minutes to get your “quick” coffee. Limited options, nothing special whatsoever.
The workers always seem understaffed and scrambling (they are good people but I’m sure this is managements fault)
3 strikes your out. Go down the street to Starbucks.
Line took over 30 min
Service: 1
Extremely disappointed by the service I received at the Black Rock Coffee Bar on 99W Pacific Highway today (Wednesday, 4/23 around 2:15pm). I’ve been a loyal customer at this location and others for months and have never had such a disrespectful encounter.
I placed a mobile order through the app and arrived at the correct location, confirmed by the GPS on the Black Rock app. The employee working at the time (dark hair tied back, light facial hair) insisted I was at the wrong store and completely dismissed the proof I showed him. I remained calm and respectful throughout our interaction, but he was very rude, condescending, and offered no interest or support in resolving the issue whatsoever. No refund, no drinks/food, nothing—he walked away mid-conversation to assist a drive-through customer, leaving me without any assistance, feeling very disrespected and without the order i had paid for.
This same employee has been slow and has made mistakes with my orders in the past, but this was by far the most unprofessional experience I’ve had. Other staff have always been great, but this level of disdain and disregard for customer service is completely unacceptable. Black Rock, please address this.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
I used the black rock app to order & the drive thru to pick up my order. I order 2 of the Mexican blended mochas. They were delicious.
I also ordered the ham & cheese croissant. It was cold. One tiny piece of ham (compared to size of croissant. There was not any cheese.
Food: 4
Service: 4
Sadly it’s pretty inconvenient getting on here. Line wraps all the way around the small parking lot. Took a pretty lengthy amount of time to get up to the window. The servers were on point and the beverage was stellar.
Service: 5
Great coffee. Get it on the go.
Atmosphere: 5
Service: 5
I usually don’t review places, but they got both of our orders wrong. One of my drinks is to the brim in pure ice and barely any of the actual drink and on top of that it wasn’t mixed at all. I would understand if they were busy but there were three of them and we were literally the only people in line. Glad I’m not from Oregon so I won’t have to go back there again.
Food: 2
Awesome job on xl iv and xl jack hammer
Atmosphere: 5
Food: 5
Service: 5
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