Cold Stone Creamery

Love this Cold Stone Creamery store. Fair price and delicious ice cream.

This place is disgusting. Sure the ice cream is standard cold stone. But the floor, the tables the facility looks like it has not been cleaned in years. We tried to sit outside and it’s apparent those tables have not been wiped down ever. Crust melted ice cream everywhere. This place should be shut down for filthiness. On a positive note the kids serving ice cream were friendly.

Good store with good ice cream but very expensive.

Incredible service by John, me and my husband love going to this specific coldstone in hopes of him making our ice-cream! always extremely sweet, helpful and efficient. Was helping a line full of people all by himself while still chatting and laughing with all of them. My husband got a chocolate devotion and I got the cheesecake Fantasy, which John had out for us in absolutely no time. Not to mention how delicious they both were! Will definitely be back plenty more times

So, this rating is not about the ice cream…it was delicious!
My husband and I each got a cup of ice cream and wanted to sit outside to eat it. For a change, it wasn’t blistering hot out.
There was already a couple sitting at the end of the ONE large table (with multiple chairs), so we chose the other end.
The ONE table was FILTHY! It was loaded with dried-up smears of ice cream and who knows what else. Even the seats of the chairs had spots of dried ice cream on them.
It’s been a while since we’ve been there but if this is how they clean the customers’ eating areas, how do they clean the other areas??
PS-the only reason I gave this 2 stars is because the ice cream was so good!

I really appreciate John at the front for great customer service and always having a smile on. We have purchased several custom cakes over the years and they are always great!

Don't get your hopes up about people actually doing their job. Apparently putting ice cream in a waffle bowl and adding mix ins (that were paid for) is too hard.

Whoever was working tonight needs to be retrained. They were leaving the online orders on the counter to melt and saying that was normal and it’s because they were busy. Took home giant milkshakes because they wouldn’t remake my order after watching my order sit for over 5 min.

Very disappointing experience here on 03/26. I haven’t been to a cold stone in quite sometime and left this location upset. The store closes at 10, but the team had already finished with their closing procedures at about 9:40 making it so that we couldn’t have our topping mixed in with the ice cream.

If you’re planning for a late night treat, I recommend avoiding this location because you may not get the full experience.

I recently visited this Cold Stone location and had an experience that left me disappointed. I ordered a scoop of ice cream with Oreo mix-ins, but I wasn’t informed that there were two types—original and golden Oreos. As a customer, I would have appreciated clarification. As someone that’s worked in food for years, if someone were to order a lemonade for example and we just so happen to have original and strawberry on the menu, I would simply mention it to the customer just in case. That’s just a part of taking orders.

Once I noticed the golden Oreos, I politely preface that it would be OK if this isn’t possible, but I wanted golden Oreos instead and I just wasn’t aware that it was an option. The employee seemed annoyed that she would have to throw away the scoop of ice cream and start over. While I understand food waste is a concern, I was taken aback by her attitude, which made me feel as if my request was unreasonable. Not only that, but it just seemed a little illogical; the attitude itself could have easily caused me to walk out. Then they would’ve lost that sale anyways, AND still have to throw away the one scoop of ice cream. One scoop of ice cream isn’t coming out of her paycheck… or maybe it is. I don’t know. 🤷🏻‍♀️

Clear communication about available options and a more customer-friendly approach would have made this a much better experience. I hope management considers training staff to inform customers of choices upfront to avoid confusion in the future.

I ordered deliver and they messed up the order. Why can't they read and get things right?

Such nice staff! It’s been a long time since I’ve had such great customer service and great ice cream! Thank you!!

Atmosphere: 5

Food: 5

Service: 5

Went in at 9:30pm and they wouldn’t serve me or my wife. They were counting cash and said they wouldn’t serve me anything with paper on it( all but two ice creams had paper on them) if they close at 9:30 why does it say 10?

Atmosphere: 1

Food: 5

Service: 1

Horrible service. came in during the day and a BABY was crawling around in the back, absolutely disgusting. Not to mention the horrible smell. One of my friends had gone in previously as well and apperantly the baby had drooled into her ice cream…

I do not know who in their right mind would let an infant child into the back of the store, MUCH LESS the front where customers interact. 0/10 I don’t want baby drool in my ice cream.

Atmosphere: 1

Food: 1

Service: 1

It was really fresh and cold! We came here at night to have a little desert. I tried the cheesecake flavor and it was really good! Ice cream was great! We lived near the place so we can drive here to get ice cream anytime any day!

Food: 4

Service: 5

Recommended dishes: Very Vanilla