⭐ 1-star Review Unacceptable Behavior – Aggressive and Threatening Call from Staff
I’ve never left a review like this, but my recent experience at this Papa John’s location was so disturbing it needs to be shared to protect other customers.
After placing a pickup order, I arrived just three minutes late—only to receive a phone call from an employee at the store who cussed me out and made threatening remarks over the phone. The tone was aggressive, profane, and completely unprofessional. I was shocked and disturbed.
No customer should ever be subjected to harassment, threats, or verbal abuse—especially not from an employee of a national franchise. Even if I had been 20 minutes late, it would still be completely unacceptable for a staff member to lash out in this way.
This location clearly has serious issues with professionalism, customer service, and staff training. I no longer feel safe patronizing this store and strongly advise others to think twice before doing business here. I have filed a formal complaint with corporate and will be following up with a customer service escalation.
If you value respectful service and basic decency, I suggest choosing another location—or a different pizza chain entirely.
Service: 1
Cory Creevy
Loved watching them toss dough while I was waiting for my order.
Atmosphere: 5
Food: 5
Service: 5
Jake Ahrens
I'm beyond frustrated with Papa John's, as what used to be a reliable pizza option has become a consistent disappointment. My recent experiences have been particularly irritating because I pre-schedule my orders 8+ hours in advance, specifically to avoid any delivery issues. Despite this proactive approach, nearly every single one of these pre-scheduled orders has been significantly late. We're not talking a few minutes; it's often 30 minutes to an hour past the scheduled delivery time. Today, after another absurdly late delivery, I called to find out what was going on. A Papa John's employee informed me that they no longer use in-house delivery drivers (at least at this location, and I suspect it's a company-wide change). Instead, they now rely exclusively on DoorDash for all deliveries. This explains everything! DoorDash, in my experience, is notoriously unreliable, and it seems this extends to pre-scheduled orders as well. Drivers often pick up multiple orders, leading to cold food and ridiculously long wait times, even when you plan ahead. It's clear that Papa John's has sacrificed customer service and timely delivery for, I assume, cost savings. As a loyal customer, I'm incredibly disappointed. I pre-schedule my orders precisely because I expect them to arrive on time. If I wanted DoorDash, I'd order directly from them. I chose Papa John's for the promise of a hot, fresh pizza delivered when I expect it. Until they bring back their own drivers or find a truly reliable delivery solution, I'll be taking my business elsewhere. Avoid if you value your time and hot pizza, even if you try to plan ahead!
Food: 4
Service: 1
tim metro
Pizza is good. The staff was friendly and the prices were fair.
Atmosphere: 5
Food: 5
Service: 5
Justin Swanson
Not my favorite pizza
Chrissie Gunkel
This location doesnt have any drivers!! Just went to order and it said it was switching to doordash for delivery and we have never had a successful delivery though doordash.
Service: 1
Kyros Dartanian
You get what you pay for. Cheap pizza, cheap wings. I will pay more for better quality food. The pizza tastes like a frozen pizza the cheapest you can buy.
“I’ve noticed that the pizzas from this location often seem undercooked on the bottom, which can be a bit disappointing. It might be helpful to check the ovens or perhaps consider refreshing the screens. I enjoy Papa John’s, but I’ve been feeling a bit let down by this spot lately and hope improvements can be made. Thank you for your time and consideration.”
Atmosphere: 3
Food: 1
Service: 3
Anne Lewis
We really like Papa Johns in Tigard. The service is excellent and friendly! But the thing we keep coming back for is the pizza. It's SO good and also, the prices are reasonable! I highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Thom C
Pizza suck for $59.96. All the ingredients are not added and no customer service when you enter they all act like they don't see you. First and last.
Food: 1
Service: 1
adam horane
open late just for DoorDash order Don’t lose your time and drive there late
Service: 1
Joe Father
Great customer service !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Works Pizza, Pineapple and Mushroom Pizza, Hawaiian Pizza
⭐ 1-star Review
Unacceptable Behavior – Aggressive and Threatening Call from Staff
I’ve never left a review like this, but my recent experience at this Papa John’s location was so disturbing it needs to be shared to protect other customers.
After placing a pickup order, I arrived just three minutes late—only to receive a phone call from an employee at the store who cussed me out and made threatening remarks over the phone. The tone was aggressive, profane, and completely unprofessional. I was shocked and disturbed.
No customer should ever be subjected to harassment, threats, or verbal abuse—especially not from an employee of a national franchise. Even if I had been 20 minutes late, it would still be completely unacceptable for a staff member to lash out in this way.
This location clearly has serious issues with professionalism, customer service, and staff training. I no longer feel safe patronizing this store and strongly advise others to think twice before doing business here. I have filed a formal complaint with corporate and will be following up with a customer service escalation.
If you value respectful service and basic decency, I suggest choosing another location—or a different pizza chain entirely.
Service: 1
Loved watching them toss dough while I was waiting for my order.
Atmosphere: 5
Food: 5
Service: 5
I'm beyond frustrated with Papa John's, as what used to be a reliable pizza option has become a consistent disappointment. My recent experiences have been particularly irritating because I pre-schedule my orders 8+ hours in advance, specifically to avoid any delivery issues. Despite this proactive approach, nearly every single one of these pre-scheduled orders has been significantly late. We're not talking a few minutes; it's often 30 minutes to an hour past the scheduled delivery time.
Today, after another absurdly late delivery, I called to find out what was going on. A Papa John's employee informed me that they no longer use in-house delivery drivers (at least at this location, and I suspect it's a company-wide change). Instead, they now rely exclusively on DoorDash for all deliveries. This explains everything! DoorDash, in my experience, is notoriously unreliable, and it seems this extends to pre-scheduled orders as well. Drivers often pick up multiple orders, leading to cold food and ridiculously long wait times, even when you plan ahead.
It's clear that Papa John's has sacrificed customer service and timely delivery for, I assume, cost savings. As a loyal customer, I'm incredibly disappointed. I pre-schedule my orders precisely because I expect them to arrive on time. If I wanted DoorDash, I'd order directly from them. I chose Papa John's for the promise of a hot, fresh pizza delivered when I expect it. Until they bring back their own drivers or find a truly reliable delivery solution, I'll be taking my business elsewhere. Avoid if you value your time and hot pizza, even if you try to plan ahead!
Food: 4
Service: 1
Pizza is good. The staff was friendly and the prices were fair.
Atmosphere: 5
Food: 5
Service: 5
Not my favorite pizza
This location doesnt have any drivers!! Just went to order and it said it was switching to doordash for delivery and we have never had a successful delivery though doordash.
Service: 1
You get what you pay for. Cheap pizza, cheap wings. I will pay more for better quality food. The pizza tastes like a frozen pizza the cheapest you can buy.
Quick service
Food: 4
Service: 5
taste good 👍 😋
Atmosphere: 4
Food: 4
Service: 4
Staff is awesome!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
“I’ve noticed that the pizzas from this location often seem undercooked on the bottom, which can be a bit disappointing. It might be helpful to check the ovens or perhaps consider refreshing the screens. I enjoy Papa John’s, but I’ve been feeling a bit let down by this spot lately and hope improvements can be made. Thank you for your time and consideration.”
Atmosphere: 3
Food: 1
Service: 3
We really like Papa Johns in Tigard. The service is excellent and friendly! But the thing we keep coming back for is the pizza. It's SO good and also, the prices are reasonable! I highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Pizza suck for $59.96. All the ingredients are not added and no customer service when you enter they all act like they don't see you. First and last.
Food: 1
Service: 1
open late just for DoorDash order
Don’t lose your time and drive there late
Service: 1
Great customer service !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Works Pizza, Pineapple and Mushroom Pizza, Hawaiian Pizza
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