The manager with long blond hair should not be in charge or talking to customers. We’re not the first to say it. He has zero patience, hates taking sandwich orders and apparently expects customers to say in one breath their “bread, meat, cheese, toasted or not, all veggies, extras and sauces” without making him have to ask you about any of those items —or he’ll be quite annoyed.
He didn’t give me a literal second to ask a child what bread they wanted before he left us saying we “weren’t ready”, and worked with a different customer.
I do understand he might have had a bad day or he was mad something, but you shouldn’t let customers feel it. The food was great.
The manager with the blond long hair was extremely rude and rushing. The food was good and up to Subway standard. However, it is clear he should not be in customer service. It set a poor example for my 12-year old, unfortunately.
Atmosphere: 1
Food: 4
Zooey Arezzini
The food was good but the service was extremely rude and rushed. I will come back to subway but a decently different location. Not in Washington square. There were to people working there the manager was exceptionally rude!
Atmosphere: 2
Food: 4
Zack Mayo
When i walked and rang the bell for service, your employee came out and start asking me what i wanted. Not in a normal way, but in a way that was rude and made me feel rushed. I also work at the same mall but I work graveyard. I try to show up as early as possible. I understand wanting to close on time. I came with twenty minutes to spare. As he was making the sandwichs I was able to ask for through his continued rapid fire questions of what I wanted and what I wanted it on. He was just throwing the sandwich together, the sandwich looked awful. When I asked him what was up he responded with frustration and anger from not knowing exactly what i wanted immediately. Then when I told him I wasn't sure what sauce i wanted he said "if you can't chose than I'm going to back to what I was doing". Then he left me there for a bit. When he came back out he was still very obviously anger. I asked him what was up and why he was being rude to me he responded with" you showed up with ten minutes before close and you don't know what you want" he then asked me what i wanted again and I told him that I don't want any of the sandwiches and left. This one subway has been nothing but bad experience after bad experience. Awful. Don't spend your money here.
Atmosphere: 1
Food: 1
Service: 1
Zach Reynolds
the dude with long hair working was extremely rude for no reason. not going back 😂😂😂
Atmosphere: 1
Food: 1
Service: 1
CameronK
FLIES !!! FLIES EVERYWHERE ON THE FOOD !!!
Atmosphere: 1
Food: 1
Service: 1
S C
Only come here if there is a sale going on. Otherwise, it is not worth it. Meh
Atmosphere: 3
Food: 3
Service: 3
Just Ride
I ordered my food at 5:04pm. The dude with the mullet that’s 6ft made my food. The dude barely washed his hands and laughed at my sandwich order that I made all the way through of the sandwich that I ordered. I asked for lettuce and gave me 4 pieces to consider that enough on my sandwich.
Atmosphere: 1
Food: 4
Service: 1
Jesus Lua
They didn’t cook my bread when I tell them
Atmosphere: 2
Food: 5
Service: 2
grades
I ate on January 22nd, 2024 @ 7:30pm.I have never left a review before and probably never will again.What is this??????? Raw bread, untoasted, barely any sauce and falling apart.
Every time I order from this subway the food is never prepared correctly. I got my order and it had four olives, three pickles and two jalapeños. It was covered in mayo, had hardly any mustard and most of the mustard was on the bag and on the sandwich bread. I get it, it’s not a deli, but come on. What a waste of money.
Food: 3
Service: 2
Emma Dattilo
Waited about 25 minutes in line for a single sub because Angie was by herself dealing with the huge line of people. Management sucks for doing things like this, how hard is it to come in if somebody calls out? It’s your job. Angie was great though. She definitely put in more effort than Subway Corporation deserves.
Atmosphere: 2
Food: 4
Service: 5
That random Kitty
I love Subway sandwiches! They are always so delicious and the quality of the ingredients is great. The bread is always fresh and the vegetables are always crisp. The staff is also very friendly and helpful. They are always willing to accommodate any special orders. I love the variety of meats and cheeses available and I can always find something that fits my dietary needs. The prices are also very reasonable and I always leave feeling satisfied. Subway sandwiches are one of my favorite lunch spots and I would definitely recommend them.
Atmosphere: 5
Food: 5
Service: 5
Catherine Ochoa
When they ring up your sandwich make sure you are paying attention. I believe when they ring up your sandwich they put addiction stuff on to make it higher then it should be. Then they return the transaction and when they ring it out correctly they are pocketing the difference. My coworker ordered the turkey and ham sandwich. She didn't pay attention and when she looked at the receipt later in the day they charged her for a ham sandwich and charged the turkey as a add on. When i went back I got an honest employee and she rang up the sandwich correctly. She confirmed for me the way she rang up the sandwich was correct. Either the other staff are not trained correctly or they are pocketing the money. Plus I know it is hard to get staff but if they are cheating customers you do not need staff like that. Especially cause people already pay more because the location is inside the mall. Hopefully the owner makes some changes I know I won't eat there again.
The manager with long blond hair should not be in charge or talking to customers. We’re not the first to say it. He has zero patience, hates taking sandwich orders and apparently expects customers to say in one breath their “bread, meat, cheese, toasted or not, all veggies, extras and sauces” without making him have to ask you about any of those items —or he’ll be quite annoyed.
He didn’t give me a literal second to ask a child what bread they wanted before he left us saying we “weren’t ready”, and worked with a different customer.
I do understand he might have had a bad day or he was mad something, but you shouldn’t let customers feel it. The food was great.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Cookies, Chocolate Chip Cookie, Sunchips Harvest Cheddar, Oven Roasted Turkey
The manager with the blond long hair was extremely rude and rushing. The food was good and up to Subway standard. However, it is clear he should not be in customer service. It set a poor example for my 12-year old, unfortunately.
Atmosphere: 1
Food: 4
The food was good but the service was extremely rude and rushed. I will come back to subway but a decently different location. Not in Washington square. There were to people working there the manager was exceptionally rude!
Atmosphere: 2
Food: 4
When i walked and rang the bell for service, your employee came out and start asking me what i wanted. Not in a normal way, but in a way that was rude and made me feel rushed. I also work at the same mall but I work graveyard. I try to show up as early as possible. I understand wanting to close on time. I came with twenty minutes to spare. As he was making the sandwichs I was able to ask for through his continued rapid fire questions of what I wanted and what I wanted it on. He was just throwing the sandwich together, the sandwich looked awful. When I asked him what was up he responded with frustration and anger from not knowing exactly what i wanted immediately. Then when I told him I wasn't sure what sauce i wanted he said "if you can't chose than I'm going to back to what I was doing". Then he left me there for a bit. When he came back out he was still very obviously anger. I asked him what was up and why he was being rude to me he responded with" you showed up with ten minutes before close and you don't know what you want" he then asked me what i wanted again and I told him that I don't want any of the sandwiches and left. This one subway has been nothing but bad experience after bad experience. Awful. Don't spend your money here.
Atmosphere: 1
Food: 1
Service: 1
the dude with long hair working was extremely rude for no reason. not going back 😂😂😂
Atmosphere: 1
Food: 1
Service: 1
FLIES !!! FLIES EVERYWHERE ON THE FOOD !!!
Atmosphere: 1
Food: 1
Service: 1
Only come here if there is a sale going on. Otherwise, it is not worth it. Meh
Atmosphere: 3
Food: 3
Service: 3
I ordered my food at 5:04pm. The dude with the mullet that’s 6ft made my food. The dude barely washed his hands and laughed at my sandwich order that I made all the way through of the sandwich that I ordered. I asked for lettuce and gave me 4 pieces to consider that enough on my sandwich.
Atmosphere: 1
Food: 4
Service: 1
They didn’t cook my bread when I tell them
Atmosphere: 2
Food: 5
Service: 2
I ate on January 22nd, 2024 @ 7:30pm.I have never left a review before and probably never will again.What is this??????? Raw bread, untoasted, barely any sauce and falling apart.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Terrible customer service from Briana.
Service: 1
Every time I order from this subway the food is never prepared correctly. I got my order and it had four olives, three pickles and two jalapeños. It was covered in mayo, had hardly any mustard and most of the mustard was on the bag and on the sandwich bread. I get it, it’s not a deli, but come on. What a waste of money.
Food: 3
Service: 2
Waited about 25 minutes in line for a single sub because Angie was by herself dealing with the huge line of people. Management sucks for doing things like this, how hard is it to come in if somebody calls out? It’s your job. Angie was great though. She definitely put in more effort than Subway Corporation deserves.
Atmosphere: 2
Food: 4
Service: 5
I love Subway sandwiches! They are always so delicious and the quality of the ingredients is great. The bread is always fresh and the vegetables are always crisp. The staff is also very friendly and helpful. They are always willing to accommodate any special orders. I love the variety of meats and cheeses available and I can always find something that fits my dietary needs. The prices are also very reasonable and I always leave feeling satisfied. Subway sandwiches are one of my favorite lunch spots and I would definitely recommend them.
Atmosphere: 5
Food: 5
Service: 5
When they ring up your sandwich make sure you are paying attention. I believe when they ring up your sandwich they put addiction stuff on to make it higher then it should be. Then they return the transaction and when they ring it out correctly they are pocketing the difference. My coworker ordered the turkey and ham sandwich. She didn't pay attention and when she looked at the receipt later in the day they charged her for a ham sandwich and charged the turkey as a add on. When i went back I got an honest employee and she rang up the sandwich correctly. She confirmed for me the way she rang up the sandwich was correct. Either the other staff are not trained correctly or they are pocketing the money. Plus I know it is hard to get staff but if they are cheating customers you do not need staff like that. Especially cause people already pay more because the location is inside the mall. Hopefully the owner makes some changes I know I won't eat there again.
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