I recently visited this Starbucks at the Columbia Gorge Outlets and had a disappointing experience. I kindly requested a customized iced drink at the register, and the barista taking my order was very polite and cordial. However, my drink was made hot instead. When I respectfully pointed out the mistake, they remade it, but unfortunately, the second attempt was poorly done—excessive milk, barely any ice (despite requesting it filled to the top), and overall a bland, warm drink with little flavor.
What made the experience worse was the attitude of the baristas. I could visibly see their frustration when remaking my drink, and the rushed, sloppy way they put it together made me regret even asking for the correction. It felt like my presence there was an inconvenience to them, despite my politeness.
To top it off, I ordered three drinks to go, yet no one offered me a drink carrier. I had to wait until a barista finally came back to the counter just to ask for one.
This visit left me with a bad impression of Starbucks customer service. I won’t be returning anytime soon.
Atmosphere: 1
Food: 1
Service: 1
Lisa Hunter
I do not like the new coffee brewing system. What you get is super concentrated espresso, not brewed coffee. I don't think this is an issue with staff, it's the way the machine works.
Atmosphere: 5
Food: 2
Service: 5
Luis Ramirez
I recently moved here from out of state and I've had my ups and downs at other starbucks, BUT THIS ONE. The worst quality consistency of all I've been to. I usually drive to it Sunday afternoon, but not anymore after today 😔🤮
Atmosphere: 3
Food: 1
Service: 4
Visper Artstation
They don't even know what's on their menu. Tried ordering something twice and they thought I was trying to make something up. I also have to repeat myself three times before they understand because the intercom sucks. Then they don't know my order and think it's someone elses. Very slow service. Don't bother ordering from the bakery either. They never have anything.
Atmosphere: 2
Mad Hatter
This is by far the LOUDEST coffee shop I've ever been too. Relentless Bashing and clanging of dishes echoing. Sounds worse then a warehouse. Absolutely obnoxious.
Atmosphere: 1
Linda Eerebout Corder
Came in from dysfunctional travel center lack of access to electrical outlets that work…or anything think to eat before 12 other than fast food…Starbucks saved me
D
You can always count on Starbucks for good coffee good food and that you'll be spending a good deal of your money
Atmosphere: 5
Food: 5
Service: 5
Linda Cox
Great place but restrooms are filthy.
Atmosphere: 4
Food: 4
Service: 4
Christa Read
Went for coffee at 7am on a Friday. The inside was filthy. The floor had not been swept or mopped. It is doubtful that all that mess happened that morning- clearly someone did not clean at closing or opening. There were 6 employees that I could count, maybe more in back.
Atmosphere: 1
Food: 5
Service: 5
Harold Harrison jr
Being a regular called family these lady's and guys here for there customer service by far is absolutely amazing I give everyone here 20 stars a piece!! Stop by and grab a coffee from this amazing group
Kid-friendliness: They are great to adults and to kids customer out standing
Located next to tesla charging station. Friendly & Fast
Atmosphere: 5
Food: 5
Service: 5
Carl Forgey
This location is very clean. The staff are nice. If you need your Starbucks fix, this is a fine location for it.
Atmosphere: 5
Food: 5
Service: 5
David Pham
Starbucks is spacious and has many drinks. Super cute service, very satisfied and friendly
Michael Martin
If it’s common practice to ignore delivery drivers then this location should get 5 stars. I was ignored for almost ten minutes until I yelled at a server to get my delivery which was done and sitting behind the counter.
Atmosphere: 3
Food: 3
Service: 1
Alexander Inthavong
We stopped in to get something refreshing in the last leg of our road trip to Olympia. EV charging station in the area. Got the pineapple dragon fruit drink. It was as advertised!
I recently visited this Starbucks at the Columbia Gorge Outlets and had a disappointing experience. I kindly requested a customized iced drink at the register, and the barista taking my order was very polite and cordial. However, my drink was made hot instead. When I respectfully pointed out the mistake, they remade it, but unfortunately, the second attempt was poorly done—excessive milk, barely any ice (despite requesting it filled to the top), and overall a bland, warm drink with little flavor.
What made the experience worse was the attitude of the baristas. I could visibly see their frustration when remaking my drink, and the rushed, sloppy way they put it together made me regret even asking for the correction. It felt like my presence there was an inconvenience to them, despite my politeness.
To top it off, I ordered three drinks to go, yet no one offered me a drink carrier. I had to wait until a barista finally came back to the counter just to ask for one.
This visit left me with a bad impression of Starbucks customer service. I won’t be returning anytime soon.
Atmosphere: 1
Food: 1
Service: 1
I do not like the new coffee brewing system. What you get is super concentrated espresso, not brewed coffee. I don't think this is an issue with staff, it's the way the machine works.
Atmosphere: 5
Food: 2
Service: 5
I recently moved here from out of state and I've had my ups and downs at other starbucks, BUT THIS ONE. The worst quality consistency of all I've been to. I usually drive to it Sunday afternoon, but not anymore after today 😔🤮
Atmosphere: 3
Food: 1
Service: 4
They don't even know what's on their menu. Tried ordering something twice and they thought I was trying to make something up. I also have to repeat myself three times before they understand because the intercom sucks. Then they don't know my order and think it's someone elses. Very slow service. Don't bother ordering from the bakery either. They never have anything.
Atmosphere: 2
This is by far the LOUDEST coffee shop I've ever been too. Relentless Bashing and clanging of dishes echoing. Sounds worse then a warehouse. Absolutely obnoxious.
Atmosphere: 1
Came in from dysfunctional travel center lack of access to electrical outlets that work…or anything think to eat before 12 other than fast food…Starbucks saved me
You can always count on Starbucks for good coffee good food and that you'll be spending a good deal of your money
Atmosphere: 5
Food: 5
Service: 5
Great place but restrooms are filthy.
Atmosphere: 4
Food: 4
Service: 4
Went for coffee at 7am on a Friday. The inside was filthy. The floor had not been swept or mopped. It is doubtful that all that mess happened that morning- clearly someone did not clean at closing or opening. There were 6 employees that I could count, maybe more in back.
Atmosphere: 1
Food: 5
Service: 5
Being a regular called family these lady's and guys here for there customer service by far is absolutely amazing I give everyone here 20 stars a piece!! Stop by and grab a coffee from this amazing group
Kid-friendliness: They are great to adults and to kids customer out standing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Coffee Cake
Restaurantji Recommends
Located next to tesla charging station. Friendly & Fast
Atmosphere: 5
Food: 5
Service: 5
This location is very clean. The staff are nice. If you need your Starbucks fix, this is a fine location for it.
Atmosphere: 5
Food: 5
Service: 5
Starbucks is spacious and has many drinks. Super cute service, very satisfied and friendly
If it’s common practice to ignore delivery drivers then this location should get 5 stars. I was ignored for almost ten minutes until I yelled at a server to get my delivery which was done and sitting behind the counter.
Atmosphere: 3
Food: 3
Service: 1
We stopped in to get something refreshing in the last leg of our road trip to Olympia. EV charging station in the area.
Got the pineapple dragon fruit drink. It was as advertised!
Atmosphere: 5
Food: 5
Service: 5
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