Very Disappointed!
My family and I planned this trip to enjoy the hot springs and beautiful pools. We were excited and prepared ahead of time. I calculated that we’d spend no more than $200 for 7 people. That included evening passes (from 3 PM to 9 PM) at $20 per person, plus some food and drinks.
Everything seemed fine at first. But I couldn’t buy the evening passes online—it was strange and frustrating. The website said they were available until June 1st, but when we arrived, the price had suddenly doubled! I was shocked and very angry.
Instead of $20 per person, I had to pay $40—so for 7 people, that’s $280! Way over budget. When I asked the staff about it, they didn’t care what the website said. That made me even more upset.
We tried to enjoy our time anyway. But then, after just a short swim, I heard an announcement: everyone with day passes had to leave at 7 PM! Are you serious?! I paid double the price for half the time!
So after driving 2 hours, paying way more than expected, and dealing with dirty bathrooms, cold showers, and melted ice cream on the benches—we were forced to leave early.
My whole family of 9, plus 2 cousin families (around 21 people total), all had the same bad experience.
We are never coming back. Mt. Hood Village is much better and worth the drive.
Leilani Bautista
The drive to kah-nee-ta was so cool!!! There were cows and we saw horses!! So cool! Also a lot of snow on the way there until halfway through. Going in the winter is nice because the warm wellness pools mixed with the cold air is just 🤌🏽🤌🏽🤌🏽 the food was yummy too! I got a beyond meat burger with fries and it was tasty! My partner got their 8" bbq chicken pizza and he said it was yummy too!! Highly recommend!
Matt McComas
Went in the winter for a day visit to the pools. The pools were nice and clean, with a good variety of temperatures, however multiple people in our group complained of irritated skin for a couple of days. Also, multiple swimsuits were ruined (changed colors) and customer service was annoyed that I asked a clarifying question about towels. Was nice in the water but overpriced for the overall experience. Won’t be back anytime soon.
Natalie Littlefield
Excellent experience from the moment we arrived. The staff were so welcoming and friendly. The rooms were clean, comfortable and close to the water. I brought bathrobes and I’m super glad I did. There are towels at the resort and you use your wrist band to grab them. My 8year old loved it, very kid friendly and lots of families with other kids to play with which was great. The food was good and there was free tea and water for the guests. The rooms have a mini fridge and a microwave for easy quick meals if you’re trying to save on eating out. They also have a quick-y mart with a few snacks and drinks. All in all a very easy choice for a fun and relaxing weekend.
Marshall Fields
Wonderful attentive staff provided a 5-star experience for our family.
Lenor
The food was not good but the soaking pools was ok should been warmer ! We got a pedicure it was so great ! The room was ok Hear the heater all night !! No internet ! They should have people showing you around!!!I would not go there again! 😔
Vita Ferov
It's a nice resort with plenty of pools for people of all ages to enjoy. I do find the prices are a bit steep since they have re-opened after the remodel. The only remodel that I see is the pool areas with addition of the cabanas and private little covered areas with personal tubs - where the water is lukewarm, sure you get a view of the river but I'm not a big fan. I really like the lazy river for kids to enjoy and the volleyball net, also the cold plunge tub are an amazing addition! The parking, lobby, locker rooms are the same as they were 10 years ago. The showers do take forever to get to hot water. Also worth mentioning the cabanas do have plenty of seating, tables, and a fridge!
Hana Ashmore
Walls are paper thin. Prices are outrageous.
Rebecca
mediocre. family of 4 payed $80 but the pools are weird. they are all less than 4 ft. they used to be up to 13 and have two huge waterslides, its like they turned it into a puddle soaking area for the retired lol. not worth the drive or money
Ken H
Pool area was cool. Besides that, staff was horrendous.
Lady at the pool gate yelled at us for asking a question (first time there so we didn’t know). Then refused to help us because she was annoyed we were 15 minutes early. She made us wait in the parking lot.
Finally got checked in and went to the room. The key didn’t work. Walked back down the office for help. They said they fixed it. I walked back up and the key still didn’t work. Went back to the office and told them. The employee didn’t believe me. She was upset and said “fine I’ll do it.” She walked with me back to my room and surprise surprise the key didn’t work. She made a phone call this time and said “the key really doesn’t work.”
She couldn’t let us in and said we had to wait for someone to fix the keypad. I asked to be let in since my 2 year I’d had to pee. She said she couldn’t. My 2 year old peed his pants in front of the hotel room. Neighbors also couldn’t get in.
Great way to start a trip with a bunch of angry employees. Food is super bland besides the fry bread. At least the young lady at the resort convince store was super friendly and helpful. Will not be back.
Was super excited to go for a 2- night anniversary trip. My husband had a medical emergency and we had to cancel. The cancellation policy is that you can make no changes to your reservation 30 days prior to the date, irregardless of circumstance. We were not allowed a refund or a reschedule. Very disappointed, won’t rebook anytime soon.
J Harris
We reserved a teepee for a couple nights. When we got to our teepee, there was food spilled on the floor in a few different places from the previous occupants. Canned peaches, a pile of nerds candy, and some popcorn. Looked like it had been there for a while. The trash can for our teepee was full.. We called the front desk and asked if someone could come clean it up, or could we move to a different one. We ran into an employee walking around who radioed the higher ups and they said we could move to whichever one we liked. We chose another one that was at least clean and a little further away. Its was fine. We continued to check on the teepee we originally rented, nobody ever came to clean it while we were there. Another teepee near us had its trash can knocked over, and trash was spilling out everywhere. Theres a small pack of dogs that roams around at night, and they were getting into it. They knocked over our trash can, so we had to bring it into the teepee. The trash that was laying around everywhere remained there for the duration of our stay. We were pretty disappointed with our experience. We saw employees walking around the place all the time, yet nobody ever cleaned up what was a really obvious mess. It was gross. The pools were nice. We enjoyed those very much. We didnt eat any of the food they served, so cant attest to that. We did try ot ride our mountain bikes on the trails, but that was pretty impossible. The trails were in really rough shape for biking. We really wanted to like this place, and there were aspects to it that were great, but overall, I'd say we probably wont return until we hear that things have improved.
Christy Anglin
We had a great time! Very clean pool area and in the cabanas. Very peaceful and relaxing. The music playing adds to the setting and is a soothing flute with nature sounds. We live in Bend and we will definitely be returning. We went on a Monday and it wasn’t super crowded. Loved it!
Very Disappointed! My family and I planned this trip to enjoy the hot springs and beautiful pools. We were excited and prepared ahead of time. I calculated that we’d spend no more than $200 for 7 people. That included evening passes (from 3 PM to 9 PM) at $20 per person, plus some food and drinks. Everything seemed fine at first. But I couldn’t buy the evening passes online—it was strange and frustrating. The website said they were available until June 1st, but when we arrived, the price had suddenly doubled! I was shocked and very angry. Instead of $20 per person, I had to pay $40—so for 7 people, that’s $280! Way over budget. When I asked the staff about it, they didn’t care what the website said. That made me even more upset. We tried to enjoy our time anyway. But then, after just a short swim, I heard an announcement: everyone with day passes had to leave at 7 PM! Are you serious?! I paid double the price for half the time! So after driving 2 hours, paying way more than expected, and dealing with dirty bathrooms, cold showers, and melted ice cream on the benches—we were forced to leave early. My whole family of 9, plus 2 cousin families (around 21 people total), all had the same bad experience. We are never coming back. Mt. Hood Village is much better and worth the drive.
The drive to kah-nee-ta was so cool!!! There were cows and we saw horses!! So cool! Also a lot of snow on the way there until halfway through. Going in the winter is nice because the warm wellness pools mixed with the cold air is just 🤌🏽🤌🏽🤌🏽 the food was yummy too! I got a beyond meat burger with fries and it was tasty! My partner got their 8" bbq chicken pizza and he said it was yummy too!!
Highly recommend!
Went in the winter for a day visit to the pools. The pools were nice and clean, with a good variety of temperatures, however multiple people in our group complained of irritated skin for a couple of days. Also, multiple swimsuits were ruined (changed colors) and customer service was annoyed that I asked a clarifying question about towels. Was nice in the water but overpriced for the overall experience. Won’t be back anytime soon.
Excellent experience from the moment we arrived. The staff were so welcoming and friendly. The rooms were clean, comfortable and close to the water. I brought bathrobes and I’m super glad I did. There are towels at the resort and you use your wrist band to grab them.
My 8year old loved it, very kid friendly and lots of families with other kids to play with which was great. The food was good and there was free tea and water for the guests. The rooms have a mini fridge and a microwave for easy quick meals if you’re trying to save on eating out. They also have a quick-y mart with a few snacks and drinks. All in all a very easy choice for a fun and relaxing weekend.
Wonderful attentive staff provided a 5-star experience for our family.
The food was not good but the soaking pools was ok should been warmer ! We got a pedicure it was so great ! The room was ok Hear the heater all night !! No internet ! They should have people showing you around!!!I would not go there again! 😔
It's a nice resort with plenty of pools for people of all ages to enjoy. I do find the prices are a bit steep since they have re-opened after the remodel. The only remodel that I see is the pool areas with addition of the cabanas and private little covered areas with personal tubs - where the water is lukewarm, sure you get a view of the river but I'm not a big fan. I really like the lazy river for kids to enjoy and the volleyball net, also the cold plunge tub are an amazing addition! The parking, lobby, locker rooms are the same as they were 10 years ago. The showers do take forever to get to hot water. Also worth mentioning the cabanas do have plenty of seating, tables, and a fridge!
Walls are paper thin. Prices are outrageous.
mediocre. family of 4 payed $80 but the pools are weird. they are all less than 4 ft. they used to be up to 13 and have two huge waterslides, its like they turned it into a puddle soaking area for the retired lol. not worth the drive or money
Pool area was cool. Besides that, staff was horrendous.
Lady at the pool gate yelled at us for asking a question (first time there so we didn’t know).
Then refused to help us because she was annoyed we were 15 minutes early. She made us wait in the parking lot.
Finally got checked in and went to the room. The key didn’t work. Walked back down the office for help. They said they fixed it. I walked back up and the key still didn’t work. Went back to the office and told them. The employee didn’t believe me. She was upset and said “fine I’ll do it.” She walked with me back to my room and surprise surprise the key didn’t work. She made a phone call this time and said “the key really doesn’t work.”
She couldn’t let us in and said we had to wait for someone to fix the keypad. I asked to be let in since my 2 year I’d had to pee. She said she couldn’t. My 2 year old peed his pants in front of the hotel room. Neighbors also couldn’t get in.
Great way to start a trip with a bunch of angry employees. Food is super bland besides the fry bread. At least the young lady at the resort convince store was super friendly and helpful. Will not be back.
Restaurantji Recommends
Great atmosphere!
Apparently they recently renovated, and it looks and feels awesome. The whole experience was pretty awesome.
Absolutely incredible place. Gorgeous views. Wonderful resort.
Was super excited to go for a 2- night anniversary trip. My husband had a medical emergency and we had to cancel. The cancellation policy is that you can make no changes to your reservation 30 days prior to the date, irregardless of circumstance. We were not allowed a refund or a reschedule. Very disappointed, won’t rebook anytime soon.
We reserved a teepee for a couple nights. When we got to our teepee, there was food spilled on the floor in a few different places from the previous occupants. Canned peaches, a pile of nerds candy, and some popcorn. Looked like it had been there for a while. The trash can for our teepee was full.. We called the front desk and asked if someone could come clean it up, or could we move to a different one. We ran into an employee walking around who radioed the higher ups and they said we could move to whichever one we liked. We chose another one that was at least clean and a little further away. Its was fine. We continued to check on the teepee we originally rented, nobody ever came to clean it while we were there.
Another teepee near us had its trash can knocked over, and trash was spilling out everywhere. Theres a small pack of dogs that roams around at night, and they were getting into it. They knocked over our trash can, so we had to bring it into the teepee. The trash that was laying around everywhere remained there for the duration of our stay.
We were pretty disappointed with our experience. We saw employees walking around the place all the time, yet nobody ever cleaned up what was a really obvious mess. It was gross.
The pools were nice. We enjoyed those very much.
We didnt eat any of the food they served, so cant attest to that. We did try ot ride our mountain bikes on the trails, but that was pretty impossible. The trails were in really rough shape for biking.
We really wanted to like this place, and there were aspects to it that were great, but overall, I'd say we probably wont return until we hear that things have improved.
We had a great time! Very clean pool area and in the cabanas. Very peaceful and relaxing. The music playing adds to the setting and is a soothing flute with nature sounds. We live in Bend and we will definitely be returning. We went on a Monday and it wasn’t super crowded. Loved it!
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