Deceptive business practice. I drove through and ordered a combo. They asked if I wanted "medium or large". Assuming those were the only options I said "medium". When paying I was charged more than the advertised price. I asked why and they said "because you ordered a medium". When I asked why I was not offered the regular, I was told this is how management instructed the employees to respond to the requested order. I told them that was pretty deceptive, and they shrugged.Update: Dear owner, admitting improvements are needed would imply that the complaint was based on cleanliness, or friendliness. My complaint is regarding deceptiveness. I assume you are an adult, as such, you should know better than to instruct your employees to deceive your customers as a condition of their employment.
Bobbie & Moni
Burgers were premade and simply microwaved when we ordered. Were messy, tasted warmed-over, and not up to normal standards. Had no grilled flavor whatsoever.
Atmosphere: 4
Food: 1
Service: 4
Andrew Garcia
Ana was very helpful this morning. I stopped by because I wanted to treat my employees with breakfast burritos . She suggested I get some of every burrito you guys have on the menu. $80 well spent! Will be stopping by again!!
Atmosphere: 5
Food: 5
Service: 5
Kara Smith
Most of these places are probably fine, but I went to the drive-thru and was the only car for about 8 minutes. I ordered a diet coke and small chicken nuggets. No other customers yet I must have sat there waiting for almost 16 minutes! No apologies for the unnecessary wait either. Glad I didn't order a burger n fries I'd have to turn off the engine!
Food: 4
Service: 1
ana ruiz
Ana Ruiz was super helpful! great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fried Zucchini
Andrea Rangel
The cashier Rigo was very nice.
Service: 5
Benita
Rigo is an amazing cashier!
Atmosphere: 5
Service: 5
Jean Paul
During my recent visit, I was fortunate enough to be served by Rigo and Vanessa, they truly understand the essence of customer service. They greeted me with a warm smile, making me feel immediately welcomed. The efficiency and attention to detail ensured that my order was not only taken accurately but also prepared swiftly. It's employees like them who transform a simple meal into a memorable experience. I highly recommend visiting Carl's Jr. not just for their delicious food, but for the chance to be served by Rigo and Vanessa, a true asset to their team. Five stars all the way!
Atmosphere: 5
Service: 5
gary owens
Chicken tenders were fried then refied to heat them pure nasty food could not even eat total waste of $12
Atmosphere: 3
Food: 1
Service: 4
Dr. Kenneth Noisewater
Atmosphere was really NA because I went through the drive through. Service was good. Very polite and professional and the breakfast burger that I ordered has been one of my guilty pleasures for a while.
Got myself a spicy chicken combo it’s was good, let alone the girls working were super sweet making conversation with me and were super helpful with everything was overall one of the best experiences ?⭐️
Atmosphere: 5
Food: 5
Service: 5
Nikki Tate
Fried zucchini was burning our mouths.... 3 piece hand breaded chicken tenders COLD, RUBBERERY, double sourdough burger with cold patties and cheese still waitingto be melted...I see why they refuse to give receipts!! And I mean refuse!! So 1 out of 3 was cooked.. and i have NO receipt due to refusal! Will not return.
Super clean establishment and staff were friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fried Zucchini
Raven T
Generally I have a decent experience here, but tonight the people working the drive thru messed around, taking ages while they socialised and ate, and messed up my order.
Food: 3
Service: 2
Joe Igla
No greeting at the drive thru, presumably the speaker was broken but there was no sign. I couldn't leave because a long line trapped me in the lane. Got to the window and still no one to greet me to take my order though I could see employees at the register filling orders. I ended up driving away, having wasted 10 minutes of a busy workday without talking to a single employee. Terrible service.
Deceptive business practice. I drove through and ordered a combo. They asked if I wanted "medium or large". Assuming those were the only options I said "medium". When paying I was charged more than the advertised price. I asked why and they said "because you ordered a medium". When I asked why I was not offered the regular, I was told this is how management instructed the employees to respond to the requested order. I told them that was pretty deceptive, and they shrugged.Update: Dear owner, admitting improvements are needed would imply that the complaint was based on cleanliness, or friendliness. My complaint is regarding deceptiveness. I assume you are an adult, as such, you should know better than to instruct your employees to deceive your customers as a condition of their employment.
Burgers were premade and simply microwaved when we ordered. Were messy, tasted warmed-over, and not up to normal standards. Had no grilled flavor whatsoever.
Atmosphere: 4
Food: 1
Service: 4
Ana was very helpful this morning. I stopped by because I wanted to treat my employees with breakfast burritos . She suggested I get some of every burrito you guys have on the menu. $80 well spent! Will be stopping by again!!
Atmosphere: 5
Food: 5
Service: 5
Most of these places are probably fine, but I went to the drive-thru and was the only car for about 8 minutes. I ordered a diet coke and small chicken nuggets. No other customers yet I must have sat there waiting for almost 16 minutes! No apologies for the unnecessary wait either. Glad I didn't order a burger n fries I'd have to turn off the engine!
Food: 4
Service: 1
Ana Ruiz was super helpful! great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fried Zucchini
The cashier Rigo was very nice.
Service: 5
Rigo is an amazing cashier!
Atmosphere: 5
Service: 5
During my recent visit, I was fortunate enough to be served by Rigo and Vanessa, they truly understand the essence of customer service. They greeted me with a warm smile, making me feel immediately welcomed. The efficiency and attention to detail ensured that my order was not only taken accurately but also prepared swiftly. It's employees like them who transform a simple meal into a memorable experience. I highly recommend visiting Carl's Jr. not just for their delicious food, but for the chance to be served by Rigo and Vanessa, a true asset to their team. Five stars all the way!
Atmosphere: 5
Service: 5
Chicken tenders were fried then refied to heat them pure nasty food could not even eat total waste of $12
Atmosphere: 3
Food: 1
Service: 4
Atmosphere was really NA because I went through the drive through. Service was good. Very polite and professional and the breakfast burger that I ordered has been one of my guilty pleasures for a while.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Got myself a spicy chicken combo it’s was good, let alone the girls working were super sweet making conversation with me and were super helpful with everything was overall one of the best experiences ?⭐️
Atmosphere: 5
Food: 5
Service: 5
Fried zucchini was burning our mouths.... 3 piece hand breaded chicken tenders COLD, RUBBERERY, double sourdough burger with cold patties and cheese still waitingto be melted...I see why they refuse to give receipts!! And I mean refuse!! So 1 out of 3 was cooked.. and i have NO receipt due to refusal! Will not return.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich, Burger, Fried Zucchini
Super clean establishment and staff were friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fried Zucchini
Generally I have a decent experience here, but tonight the people working the drive thru messed around, taking ages while they socialised and ate, and messed up my order.
Food: 3
Service: 2
No greeting at the drive thru, presumably the speaker was broken but there was no sign. I couldn't leave because a long line trapped me in the lane. Got to the window and still no one to greet me to take my order though I could see employees at the register filling orders. I ended up driving away, having wasted 10 minutes of a busy workday without talking to a single employee. Terrible service.
Service: 1