The worst customer service I order number four with Jalapeño a pay extra I went home. There is no turkey meat. I went back. They were so rude. No sorry or biology and she gave me attitude.
Atmosphere: 1
Food: 1
Service: 1
Tracy S
I order from Jimmy John’s regularly, sometimes once or twice a month. Unfortunately, accuracy continues to be a problem. Most recently, I ordered 5 sandwiches, and one was specifically requested without lettuce or tomato. Despite entering this clearly online, it arrived with lettuce. This is not the first time this has happened.
When I’ve called in the past, the response has been to remake the sandwich if I want to drive back and pick it up. That’s unacceptable when I’ve already paid for delivery and tipped the driver. Offering a credit for a future order also doesn’t solve the immediate problem — it doesn’t fix the sandwich sitting in front of me that my guest can’t eat because it has toppings he don’t like.
Jimmy John’s promotes fast and convenient service, but if customizations can’t be handled consistently, it defeats the purpose. Accuracy with orders isn’t an “extra” — it’s a basic expectation. I hope management takes this feedback seriously and improves attention to detail, because loyal customers shouldn’t have to cross their fingers that their order is made correctly.
blackstar
The food here is amazing but the people suck. The weight is like an hour for your food so it’s just a hit or miss.
Atmosphere: 3
Food: 5
Service: 1
Cesar Salazar
Super fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Alfredo Sosa
Definitely not freaky fast lol, slow lettuce wrap was not appealing
Joshua Davis
They don’t care about customers. Pretty sad. Other locations much better.
Atmosphere: 1
Food: 3
Service: 1
David Mathews
For a Sandwich shop, this was a great choice.
Atmosphere: 5
Food: 5
Service: 5
Tyler
Nice people here and fast service!
Jerry Mary
First thing I saw was employee throwing papers on floor by garbage can, which was sitting in front of bread case. Very unsanitary and off putting. The sandwich was terrible. Don't waste your money there, will not return.
The worst customer service I order number four with Jalapeño a pay extra I went home. There is no turkey meat. I went back. They were so rude. No sorry or biology and she gave me attitude.
Atmosphere: 1
Food: 1
Service: 1
I order from Jimmy John’s regularly, sometimes once or twice a month. Unfortunately, accuracy continues to be a problem. Most recently, I ordered 5 sandwiches, and one was specifically requested without lettuce or tomato. Despite entering this clearly online, it arrived with lettuce. This is not the first time this has happened.
When I’ve called in the past, the response has been to remake the sandwich if I want to drive back and pick it up. That’s unacceptable when I’ve already paid for delivery and tipped the driver. Offering a credit for a future order also doesn’t solve the immediate problem — it doesn’t fix the sandwich sitting in front of me that my guest can’t eat because it has toppings he don’t like.
Jimmy John’s promotes fast and convenient service, but if customizations can’t be handled consistently, it defeats the purpose. Accuracy with orders isn’t an “extra” — it’s a basic expectation. I hope management takes this feedback seriously and improves attention to detail, because loyal customers shouldn’t have to cross their fingers that their order is made correctly.
The food here is amazing but the people suck. The weight is like an hour for your food so it’s just a hit or miss.
Atmosphere: 3
Food: 5
Service: 1
Super fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Definitely not freaky fast lol, slow lettuce wrap was not appealing
They don’t care about customers. Pretty sad. Other locations much better.
Atmosphere: 1
Food: 3
Service: 1
For a Sandwich shop, this was a great choice.
Atmosphere: 5
Food: 5
Service: 5
Nice people here and fast service!
First thing I saw was employee throwing papers on floor by garbage can, which was sitting in front of bread case. Very unsanitary and off putting. The sandwich was terrible. Don't waste your money there, will not return.
Favorite place to get sandwiches
Restaurantji Recommends
Best sandwich I’ve had. Great place to drive thru, I don’t mind a 5-10 min wait for this place.
Atmosphere: 5
Food: 5
Service: 5
I like Jimmy John's Sandwiches. They are the best, but good and well priced.
Atmosphere: 3
Food: 4
Service: 4
I like Jimmy John's Sandwiches. They are the best, but good and well priced.
Atmosphere: 3
Food: 4
Service: 4
If you need to fill up with a big sub sandwich, this is the place to go
Atmosphere: 4
Food: 5
Service: 4
Bread was undercooked, sandwich was made sloppy. Staff was friendly.
Atmosphere: 3
Food: 1
Service: 3
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