Boston Market

CLOSED
$$ •

About Boston Market

Boston Market, a once-beloved restaurant, has faced some challenges in recent times, according to customer reviews. While the food and service were generally good, the overall business appears to have declined, with several issues needing attention.

Customers have reported encountering a broken drive-thru, a need for better cleaning, and a lack of standard equipment like a soda machine. However, the General Manager was described as forthcoming and pleasant in providing service.

One customer was excited to visit the restaurant, only to be disappointed that they were out of their signature menu items, such as turkey and gravy. The staff was apologetic, but the customer was left unsatisfied, unable to enjoy their usual Boston Market comfort food.

Subsequent visits revealed further issues, with the restaurant running out of gravy for the chicken dishes. While the staff tried to make amends by offering a complimentary cornbread, the overall experience left the customer doubtful about returning.

Another customer expressed frustration, stating that they could never get the desired items, no matter the time of day, and had difficulty reaching management about the issues. This led them to abandon the restaurant and seek dining options elsewhere.

Despite the challenges, some customers still prefer Boston Market over traditional fast food establishments. However, the reviews suggest that the restaurant has a long road ahead in turning the business around and regaining the trust of its loyal customer base.