So i was returning from my camping trip and as i returned to civilization i really need a coffee from dunkin as i normally do day to day everyday i went excited to get a coffee and donut as i do daily when i arived the line was empty i rushed to to the front saw they had my doughnut so an employee came right up and asked if i was paying cash or card i said card thinking she might be waiting on change for the register she order at the keosk i asked about why she order at keosk and walked away so i did i went to keosk and ordered when i tured to aproch the pick line i noticed the line had filled up and she was waiting on customers So I felt disgruntled, but I continued to wait Which every day for the last five years, I ordered the same thing the exact same thing and nothing else I don’t deviate ever large iced coffee five creams six Splenda she puts it down and calls my name, and I clearly see that she has gotten my coffee because this is a black coffee and I won’t even get into the fact that who drinks Black iced coffee no one but I proceeded to tell her that you know this is wrong. I have expended. It’s clearly whack and she goes. Oh I can give you some creams and you can put it in yourself and I said if I want to make my own coffee I would go home and make my own coffee I pay for my coffee and a premium because I would like to pick up my coffee And drink it and not have to make it so she walks away again I’m waiting my second drink for my niece came out. It was fine. I left a black coffee there so after sometime she walks up and slam the coffee down. The front of me says nothing walks away and I look at it and it’s my coffee so I take it and now this one doesn’t have any sugar. I don’t know why but I don’t know the first one has no sugar or not but this one has Cream. In it, so I proceeded not to argue, turned around and put splendid in my coffee. Then I got the attention of an attendant as she was ignoring me another employee. And say could I have my doughnut that I paid for on the kiosk and he goes what kind A cream delight like I always order He walked over to the case, came back and said do you want a Boston cream? no, I made a cream delight. Oh, I’m sorry we don’t have anymore of those. I was like well when I walked up in the front of this line I was told to go to the kiosk. There was Cream lights there I was like and now there (Continues in photos below because their was not enough room)
Atmosphere: 4
Food: 3
Ali H
I'm extremely disappointed with the service I received at this Dunkin' Donuts location, specifically from manager EMMY R. Her behavior was completely unprofessional, and I felt disrespected as a customer. She assumed I was lying without giving me a chance to explain, and her tone was condescending. What's even more concerning is her lack of knowledge about the menu and services.
The way she spoke to me was unacceptable, and her assumption that I'm a repeat troublemaker was not only hurtful but also untrue. As a paying customer, I expect to be treated with respect and courtesy.
I hope Dunkin' Donuts takes customer feedback seriously and takes necessary actions to address this issue. Managers like EMMY R can significantly impact the customer experience, and I hope steps are taken to ensure that customers are treated with the respect and professionalism they deserve.
Atmosphere: 1
Food: 1
Service: 1
Yasser Loghmari
9 am on 09/26/2025. I’m a truck driver and I used to stop there for coffee and doughnuts 3 times a week. Because of the poor training of the kids who work there, the flies 🪰inside the doughnut box, I started getting my coffee at the next plaza where their comparators have everything wrapped and sealed. I stoped today, hoping things have changed, I was disappointed. I ordered a toasted bagel, no doughnuts. The bagel was never toasted, rock solid and never went in the oven to hopefully kill the bacteria transmitted by the flies!
Spencer Rubino
I want to apologize to the nice man who was making the sandwiches, I had accidentally thought I was waiting on a sandwich when really I hadn't carefully checked my bag and I really just needed a donut. So they made another sandwich for me when I accidentally already had one and he was scolded for it. It was totally my fault he did nothing wrong I'm sorry for getting him in trouble!
Sabrina Martin
So i ordered from the kiosk and not only did they have to refund me for two frozen drinks but also messed up my food order of the chicken wrap with 3 sesame bagel bites
Atmosphere: 1
Food: 1
Service: 1
Courtney R
NOT 24-HOURS! UPDATE TIMES
Peaceful Arrangements
To stand in line and than be told to use the kios is unacceptable. I told them that im not touching that machine and I can't read and was told to learn today. Im sorry , I dont work here. To be told by the supervisor and manager George at the same time shows a lack of leadership. You never turn away a customer ever period. I dont work here and what if I really couldn't read or had bad vision? You guys are calling for a law suit and you need better leadership. Needless to say I won't make this stop anymore and it felt better giving 7-11 the $20 for what was needed.
Atmosphere: 1
Food: 1
Service: 1
J. East
They apparently close at 9pm the clean up a hour early
Atmosphere: 1
Food: 1
Service: 1
Ashley DiPietro
Flies everywhere! Not a sanitary place to serve food.
Atmosphere: 1
Food: 1
Misti Roe
NOT open 24 hrs. Placed my mobile order at 4:53 am. Walk in...no one there my order hanging out on the screen...no one to make it. Last night I had an unsweetened iced tea...rotten. most service plazas are on point...this one is not. Just keep moving.
I didnt see any employees just a few people standing behind the counter hoping you don't talk to them or try to order anything.
Atmosphere: 1
Food: 1
Service: 1
Jack Seltzer
Only three employees working it, when a new one did, she only attended people at cash register not anyone who used kiosks like my order. I ended up standing there waiting for half an hour. I was very displeased.
Atmosphere: 1
Food: 2
Service: 1
Ibrahim Evelek
Left side behind dunnut shelf lady ☝️
when l was front off register wait for give order that smart girl telling me l must used to order kioks after couple min they accept order from register 👎👎👎👎👎👎👎👎👎
Atmosphere: 1
Food: 1
Service: 5
Eric Draven
Just watched one of the employees not wash his hands after using the urinal and immediately handling someone’s food order. Gross.
So i was returning from my camping trip and as i returned to civilization i really need a coffee from dunkin as i normally do day to day everyday i went excited to get a coffee and donut as i do daily when i arived the line was empty i rushed to to the front saw they had my doughnut so an employee came right up and asked if i was paying cash or card i said card thinking she might be waiting on change for the register she order at the keosk i asked about why she order at keosk and walked away so i did i went to keosk and ordered when i tured to aproch the pick line i noticed the line had filled up and she was waiting on customers So I felt disgruntled, but I continued to wait Which every day for the last five years, I ordered the same thing the exact same thing and nothing else I don’t deviate ever large iced coffee five creams six Splenda she puts it down and calls my name, and I clearly see that she has gotten my coffee because this is a black coffee and I won’t even get into the fact that who drinks Black iced coffee no one but I proceeded to tell her that you know this is wrong. I have expended. It’s clearly whack and she goes. Oh I can give you some creams and you can put it in yourself and I said if I want to make my own coffee I would go home and make my own coffee I pay for my coffee and a premium because I would like to pick up my coffee And drink it and not have to make it so she walks away again I’m waiting my second drink for my niece came out. It was fine. I left a black coffee there so after sometime she walks up and slam the coffee down. The front of me says nothing walks away and I look at it and it’s my coffee so I take it and now this one doesn’t have any sugar. I don’t know why but I don’t know the first one has no sugar or not but this one has Cream. In it, so I proceeded not to argue, turned around and put splendid in my coffee. Then I got the attention of an attendant as she was ignoring me another employee. And say could I have my doughnut that I paid for on the kiosk and he goes what kind A cream delight like I always order He walked over to the case, came back and said do you want a Boston cream? no, I made a cream delight. Oh, I’m sorry we don’t have anymore of those. I was like well when I walked up in the front of this line I was told to go to the kiosk. There was Cream lights there I was like and now there
(Continues in photos below because their was not enough room)
Atmosphere: 4
Food: 3
I'm extremely disappointed with the service I received at this Dunkin' Donuts location, specifically from manager EMMY R. Her behavior was completely unprofessional, and I felt disrespected as a customer. She assumed I was lying without giving me a chance to explain, and her tone was condescending. What's even more concerning is her lack of knowledge about the menu and services.
The way she spoke to me was unacceptable, and her assumption that I'm a repeat troublemaker was not only hurtful but also untrue. As a paying customer, I expect to be treated with respect and courtesy.
I hope Dunkin' Donuts takes customer feedback seriously and takes necessary actions to address this issue. Managers like EMMY R can significantly impact the customer experience, and I hope steps are taken to ensure that customers are treated with the respect and professionalism they deserve.
Atmosphere: 1
Food: 1
Service: 1
9 am on 09/26/2025.
I’m a truck driver and I used to stop there for coffee and doughnuts 3 times a week. Because of the poor training of the kids who work there, the flies 🪰inside the doughnut box, I started getting my coffee at the next plaza where their comparators have everything wrapped and sealed. I stoped today, hoping things have changed, I was disappointed. I ordered a toasted bagel, no doughnuts. The bagel was never toasted, rock solid and never went in the oven to hopefully kill the bacteria transmitted by the flies!
I want to apologize to the nice man who was making the sandwiches, I had accidentally thought I was waiting on a sandwich when really I hadn't carefully checked my bag and I really just needed a donut. So they made another sandwich for me when I accidentally already had one and he was scolded for it. It was totally my fault he did nothing wrong I'm sorry for getting him in trouble!
So i ordered from the kiosk and not only did they have to refund me for two frozen drinks but also messed up my food order of the chicken wrap with 3 sesame bagel bites
Atmosphere: 1
Food: 1
Service: 1
NOT 24-HOURS! UPDATE TIMES
To stand in line and than be told to use the kios is unacceptable. I told them that im not touching that machine and I can't read and was told to learn today. Im sorry , I dont work here. To be told by the supervisor and manager George at the same time shows a lack of leadership. You never turn away a customer ever period. I dont work here and what if I really couldn't read or had bad vision? You guys are calling for a law suit and you need better leadership. Needless to say I won't make this stop anymore and it felt better giving 7-11 the $20 for what was needed.
Atmosphere: 1
Food: 1
Service: 1
They apparently close at 9pm the clean up a hour early
Atmosphere: 1
Food: 1
Service: 1
Flies everywhere! Not a sanitary place to serve food.
Atmosphere: 1
Food: 1
NOT open 24 hrs. Placed my mobile order at 4:53 am. Walk in...no one there my order hanging out on the screen...no one to make it. Last night I had an unsweetened iced tea...rotten. most service plazas are on point...this one is not. Just keep moving.
Restaurantji Recommends
Took 20 minutes for 2 omelet bites
Atmosphere: 1
Food: 3
Service: 1
I didnt see any employees just a few people standing behind the counter hoping you don't talk to them or try to order anything.
Atmosphere: 1
Food: 1
Service: 1
Only three employees working it, when a new one did, she only attended people at cash register not anyone who used kiosks like my order. I ended up standing there waiting for half an hour. I was very displeased.
Atmosphere: 1
Food: 2
Service: 1
Left side behind dunnut shelf lady ☝️
when l was front off register wait for give order that smart girl telling me l must used to order kioks after couple min they accept order from register 👎👎👎👎👎👎👎👎👎
Atmosphere: 1
Food: 1
Service: 5
Just watched one of the employees not wash his hands after using the urinal and immediately handling someone’s food order. Gross.
Atmosphere: 1
Food: 1
Service: 1
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