The guy that waited on me his name Johnny. Johnny call me bud. I tell Johnny bud is not my name He's still continue to call me bud. Even after I told him my name wasn't bud and I gave him a name to put on the receipt but he still continue to call me bud. What Johnny failed to realize is that I was a customer a paying customer at that. Johnny should address me as sir can I help you but it didn't. That is a racist way of communicating with people at any time. Arby's need to send Johnny back to school to be retrained on how to greet customers. According to Johnny that's how he greets all the customers by calling them bud. My question is does he call the female customer Bud too? What does he call them if he doesn't call them bud? Does he call them and the thing that starts with a B 🤔 ?
Atmosphere: 1
Service: 1
Amanda
WORST experience of my life. paid $5 freaking dollars for mac and cheese just for them to not put it in the bag. the only thing I actually wanted to eat so I’ll never be going here again. arbys already has a bad rep but I gave them a chance. DONT trust them and save your money. I’ll be telling everyone with ears to never buy from this location again.
Atmosphere: 1
Food: 1
Service: 1
C DF
In restaurant purchase, only four other people in the place. There wasn’t anyone at the register and we waited a few minutes. We gave a name for our order.. Totally different name was called out as food was placed on the counter. The food sat on the counter, getting cold and no employee bothered to try and find out whose it was. Another customer said I think that’s yours. When I made them aware that it was the wrong name, they just laughed.
My husband ordered a plain chicken sandwich and got one with the works. I returned it for a new one while we ate the cold fries. When the employee brought his sandwich to him, she opened it up and showed him that it was now playing and said, “you’re welcome. “ This made me very angry and I said, and you are Welcome also. I stated that I was surprised there was no apology. She was walking away. I am not sure she even heard me.
And then, when my husband lifted the top bun, the chicken was only halfway across the bun! Where was the rest of it? That was The entire fillet!
The people ahead of us waited even longer than we did for their food. We will absolutely never eat there again!!!
Atmosphere: 1
Food: 1
Service: 1
Aaron Shepler
Walked in to order at 7 pm and was told we would have to take our food to go because they were closing the lobby. When we got to the car we were missing two roast beef sandwiches. We went back to the drive thru and was told they were out of roast beef. You are famous for your roast beef sandwiches and you run out??? Not sure who is operating this franchise but, they are giving Arby's a bad name. Never had any issues with the Arby's on plank road, in Altoona. This was my last trip to this particular Arby's.
Atmosphere: 1
Food: 1
Service: 1
King Crow
Clean and food is amazing
Atmosphere: 5
Food: 5
Service: 5
Barbara Pishioneri
Wonderful staff and delicious food! New smokehouse brisket was fabulous! A great experience
Atmosphere: 5
Food: 5
Service: 5
Aaron Parker
The website said open till 9pm as well as the big Arby's sign in the parking lot but they were closed at 7.45pm. They wasted my time and gas money I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Nicole Nikki
The food I ordered was tasty. The drive thru is a little slow, but that probably has to do with the lack of employees because nobody (especially young people) want to work.
Atmosphere: 3
Food: 5
Service: 3
Neal Waldron
The service is horrendous.
Service: 1
pamela weimer
Can not get an order right.. did an online pickup.. missing a fry and 2 sandwiches...
Very kind and quick service! The food was pretty good and I love the strawberry lemonade!!!!!!
Atmosphere: 4
Food: 4
Service: 5
Jacintha Shop-Wife
Unfortunately, severely understaffed. Long wait time. Staff is working hard to keep up.
Atmosphere: 4
Food: 5
Service: 3
Christopher Gruner (Topher)
I went to Arby’s this afternoon to pick up a simple order: roast beef sandwich, curly fries, and chicken nuggets. I placed the order online 10 minutes before arriving, expecting it to be ready or close to done when I got there.
When I arrived, they hadn’t even started on it. I asked the manager what was taking so long, and they claimed they were waiting on the nuggets and that they had just dropped them when the order came in. But I could clearly see the order screen behind them, and my order had been blinking for 13 minutes. So the manager blatantly lied about when the nuggets were started.
To top it off, I watched the person making my roast beef sandwich use pre-sliced meat from a holder. It wasn’t even freshly sliced like you’d expect from Arby’s.
All in all, this experience was unorganized, frustrating, and disappointing. This will definitely be the last time I visit this location.
Atmosphere: 1
Food: 1
Service: 1
Ethan Hess
I frequent this Arby’s and the food is as expected. Fast, accurate, and consistent. Drive-thru staff is friendly and my mobile order is always ready when I arrive. I have no complaints about this location, a welcome addition to the plaza.
Jeff Foster
Couldn't hardly find the beef on my classic beed and cheddar.
The guy that waited on me his name Johnny. Johnny call me bud. I tell Johnny bud is not my name He's still continue to call me bud. Even after I told him my name wasn't bud and I gave him a name to put on the receipt but he still continue to call me bud. What Johnny failed to realize is that I was a customer a paying customer at that. Johnny should address me as sir can I help you but it didn't. That is a racist way of communicating with people at any time. Arby's need to send Johnny back to school to be retrained on how to greet customers. According to Johnny that's how he greets all the customers by calling them bud. My question is does he call the female customer Bud too? What does he call them if he doesn't call them bud? Does he call them and the thing that starts with a B 🤔 ?
Atmosphere: 1
Service: 1
WORST experience of my life. paid $5 freaking dollars for mac and cheese just for them to not put it in the bag. the only thing I actually wanted to eat so I’ll never be going here again. arbys already has a bad rep but I gave them a chance. DONT trust them and save your money. I’ll be telling everyone with ears to never buy from this location again.
Atmosphere: 1
Food: 1
Service: 1
In restaurant purchase, only four other people in the place. There wasn’t anyone at the register and we waited a few minutes. We gave a name for our order.. Totally different name was called out as food was placed on the counter. The food sat on the counter, getting cold and no employee bothered to try and find out whose it was. Another customer said I think that’s yours. When I made them aware that it was the wrong name, they just laughed.
My husband ordered a plain chicken sandwich and got one with the works. I returned it for a new one while we ate the cold fries. When the employee brought his sandwich to him, she opened it up and showed him that it was now playing and said, “you’re welcome. “ This made me very angry and I said, and you are Welcome also. I stated that I was surprised there was no apology. She was walking away. I am not sure she even heard me.
And then, when my husband lifted the top bun, the chicken was only halfway across the bun! Where was the rest of it? That was The entire fillet!
The people ahead of us waited even longer than we did for their food. We will absolutely never eat there again!!!
Atmosphere: 1
Food: 1
Service: 1
Walked in to order at 7 pm and was told we would have to take our food to go because they were closing the lobby. When we got to the car we were missing two roast beef sandwiches. We went back to the drive thru and was told they were out of roast beef. You are famous for your roast beef sandwiches and you run out??? Not sure who is operating this franchise but, they are giving Arby's a bad name. Never had any issues with the Arby's on plank road, in Altoona. This was my last trip to this particular Arby's.
Atmosphere: 1
Food: 1
Service: 1
Clean and food is amazing
Atmosphere: 5
Food: 5
Service: 5
Wonderful staff and delicious food! New smokehouse brisket was fabulous! A great experience
Atmosphere: 5
Food: 5
Service: 5
The website said open till 9pm as well as the big Arby's sign in the parking lot but they were closed at 7.45pm. They wasted my time and gas money I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
The food I ordered was tasty. The drive thru is a little slow, but that probably has to do with the lack of employees because nobody (especially young people) want to work.
Atmosphere: 3
Food: 5
Service: 3
The service is horrendous.
Service: 1
Can not get an order right.. did an online pickup.. missing a fry and 2 sandwiches...
Restaurantji Recommends
Very kind and quick service! The food was pretty good and I love the strawberry lemonade!!!!!!
Atmosphere: 4
Food: 4
Service: 5
Unfortunately, severely understaffed. Long wait time. Staff is working hard to keep up.
Atmosphere: 4
Food: 5
Service: 3
I went to Arby’s this afternoon to pick up a simple order: roast beef sandwich, curly fries, and chicken nuggets. I placed the order online 10 minutes before arriving, expecting it to be ready or close to done when I got there.
When I arrived, they hadn’t even started on it. I asked the manager what was taking so long, and they claimed they were waiting on the nuggets and that they had just dropped them when the order came in. But I could clearly see the order screen behind them, and my order had been blinking for 13 minutes. So the manager blatantly lied about when the nuggets were started.
To top it off, I watched the person making my roast beef sandwich use pre-sliced meat from a holder. It wasn’t even freshly sliced like you’d expect from Arby’s.
All in all, this experience was unorganized, frustrating, and disappointing. This will definitely be the last time I visit this location.
Atmosphere: 1
Food: 1
Service: 1
I frequent this Arby’s and the food is as expected. Fast, accurate, and consistent. Drive-thru staff is friendly and my mobile order is always ready when I arrive. I have no complaints about this location, a welcome addition to the plaza.
Couldn't hardly find the beef on my classic beed and cheddar.
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