It’s gone down hill… wait times in drive thru r ridiculous… servers r rude… and can’t count on order being correct.. I ordered a plain bagel toasted with butter and cream cheese I got bagel not toasted and hardly any cream cheese
Marie Antoinette Brassington
went for mothers day and it was busy tho they did move people threw the drive quickly! croissant was burnt so it was not very enjoyable,,, coffe as always was awesome!!!!
Tera Kolarcik
Make sure they fill your cup, otherwise nice place
Indigo
Definitely has gone down hill. The wait times in drive through were always bad, but they’ve been so much worse these past few weeks.
I only go for certain amazing workers, such as Gloria.
Dunmore Senior Activity Hub
Had an issue with my order. The manager was really nice and took care of the problem. Completely satisfied.
Maddy
Got here at 12:06pm, it is currently 12:29 and I still haven’t reached the speaker to order. Worst service I have ever seen in my life along with the most rude employees. Sat here long enough to watch 2 employees show up to work but mess around and smoke cigarettes in the parking lot. Please do yourself a favor and just go to a different location. Oh! Also, you’re practically trapped in the drive thru with no way out
TheBroClan jefferson
Slowest drive through I’ve ever experienced in my life, like even longer than a wait at Popeyes on god don’t go here by the time you get your coffee you could’ve been at another dunkin
Gena Harris
Don’t waste your time with the Dunkin, if you really want Dunkin drive to the Dickson City one. Service is THE WORST I have ever had at a Dunkin, waited 30 mins in the drive thru line & then when I got to the window one of the workers kept giving me a nasty look because I was angry I waited 30 mins for a coffee with no way out of the drive thru line, told her to stop with the dirty looks before I drag her threw the window and that stopped her real quick. 0/10 will never return.
Penny
Would not recommended this location, if you have the time go to the better one down the road. If you’re craving something specific don’t even bother they more than likely don’t have it in the store. Food always tastes awful and the service is beyond slow. The employees are very obviously exhausted from being treated so poorly by customers. Lobby is always dirty, trash over flowing, and drive thru line always out to the road. Overall would not recommend.
Horrible customer service anymore. Ordered a hot latte and it was a cup of cold milk. Out of most and team member couldn't be bothered to say anything.
Megan Carson
Can't go a morning without my Dunkin Run. This location is super friendly and kind.
Brittney Gdovin
Nice staff, will fix if it’s not made to order. Dunkin as a whole has just gone down.
Alyssa Bronson
It’s always atleast a 20 minute wait for only 3/4 cars IF THAT. I order the same coffee everytime never tastes the same. The bacon on sandwiches is never fully done, it’s flimsy and soft like uncooked bacon. Who would possibly want that?
Sarah
I've been here a few times. I order the same thing. Iced mocha coffee. Each time I go here, the drink tastes different and gets worse, almost to the point it's inedible. I ordered something different this time. I asked the drive thru lady politely for there not to be a lot of Ice in it. The thing was to the brim in ice. I went back inside and asked for them to take the ice out. They remade it. This is what I got. A half filled, half whipped cream cup. I understand there's a fill line for the liquid and the ice, but no one ever follows that. This was brainless of me to dish out $5.09 for. I'll go to a different location from now on.
It’s gone down hill… wait times in drive thru r ridiculous… servers r rude… and can’t count on order being correct.. I ordered a plain bagel toasted with butter and cream cheese
I got bagel not toasted and hardly any cream cheese
went for mothers day and it was busy tho they did move people threw the drive quickly! croissant was burnt so it was not very enjoyable,,, coffe as always was awesome!!!!
Make sure they fill your cup, otherwise nice place
Definitely has gone down hill. The wait times in drive through were always bad, but they’ve been so much worse these past few weeks.
I only go for certain amazing workers, such as Gloria.
Had an issue with my order. The manager was really nice and took care of the problem. Completely satisfied.
Got here at 12:06pm, it is currently 12:29 and I still haven’t reached the speaker to order. Worst service I have ever seen in my life along with the most rude employees. Sat here long enough to watch 2 employees show up to work but mess around and smoke cigarettes in the parking lot. Please do yourself a favor and just go to a different location. Oh! Also, you’re practically trapped in the drive thru with no way out
Slowest drive through I’ve ever experienced in my life, like even longer than a wait at Popeyes on god don’t go here by the time you get your coffee you could’ve been at another dunkin
Don’t waste your time with the Dunkin, if you really want Dunkin drive to the Dickson City one. Service is THE WORST I have ever had at a Dunkin, waited 30 mins in the drive thru line & then when I got to the window one of the workers kept giving me a nasty look because I was angry I waited 30 mins for a coffee with no way out of the drive thru line, told her to stop with the dirty looks before I drag her threw the window and that stopped her real quick. 0/10 will never return.
Would not recommended this location, if you have the time go to the better one down the road. If you’re craving something specific don’t even bother they more than likely don’t have it in the store. Food always tastes awful and the service is beyond slow. The employees are very obviously exhausted from being treated so poorly by customers. Lobby is always dirty, trash over flowing, and drive thru line always out to the road. Overall would not recommend.
This Dunkin is amazing! The staff is so friendly
Restaurantji Recommends
Horrible customer service anymore. Ordered a hot latte and it was a cup of cold milk. Out of most and team member couldn't be bothered to say anything.
Can't go a morning without my Dunkin Run. This location is super friendly and kind.
Nice staff, will fix if it’s not made to order. Dunkin as a whole has just gone down.
It’s always atleast a 20 minute wait for only 3/4 cars IF THAT. I order the same coffee everytime never tastes the same. The bacon on sandwiches is never fully done, it’s flimsy and soft like uncooked bacon. Who would possibly want that?
I've been here a few times. I order the same thing. Iced mocha coffee. Each time I go here, the drink tastes different and gets worse, almost to the point it's inedible. I ordered something different this time. I asked the drive thru lady politely for there not to be a lot of Ice in it. The thing was to the brim in ice. I went back inside and asked for them to take the ice out. They remade it. This is what I got. A half filled, half whipped cream cup. I understand there's a fill line for the liquid and the ice, but no one ever follows that. This was brainless of me to dish out $5.09 for. I'll go to a different location from now on.
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