I tried to give them the benefit of the doubt and ordered again after many screw ups. I even attempted to call, just to go through a phone system and then put on hold. You have to pay for every little thing, pepper packets, icing etc. And once again I paid and didn't get them. Ordered the oreo bites, completely over cooked, big note on the side for icing, yet nothing. This place needs to just shut down. I can't remember the last time it wasn't screwed up, this was the last chance I'm giving them. If I could have just gotten through to a live person, that would still have made me feel better. But charging for simple little things and then NOT sending those little things? Ridiculous and lazy.
Amber Engle
Made a order before 5:30. I asked it to be delivered at 6:45. App states food won't get here until 7:45. Company needs to make a Disclaimer to add an additional 1+ for delivery. 7:30 hits and app shows delivered but never showed up. Attempted to call store twice received no answer and then phone picked up I could hear talking in the background and was hung up on. This is the 3rd bad exerperiece with this store. I urge people to take their money elsewhere.
Service: 1
Tony
This was the very first time I've tried this particular Papa John's Pizza establishment. I absolutely enjoy the papa John's franchise pizzas and their extras. However, this particular Papa John's completely screwed up my order, and it was a simple XtraLarge pizza. Half plain cheese and half Hawaiian. I walked in to pick up and received the pizza, unfortunately, not checking it before I got home. The pizza was correctly ordered and taken over the phone, and the tag on the box was correct as well, but when I opened it up with my surprise, it was without the pineapple. The funny thing was when I picked it up, the gentlemen just handed me the pizza, but I hadn't paid for it. So I told them I didn't pay for it before I walked out. He rang me up, and It was paid. Nothing was said to me either about the pizza. Normally, I wouldn't care, but I paid for it in cash, expecting what i ordered. I called immediately after I opened it, and I was on hold listening to their phone recording for 35-45 minutes, and believe me, they weren't that busy. But I still haven't spoken to anyone đ at the time of this review. Well, of course my children and i ate it because it's 7 pm and later in the evening. I'm just not too happy. Thinking that they screwed up making it, which is understandable, mistakes happen, no big deal but they weren't honest enough to tell me that they forgot the pineapple when he just handed it to me without paying. But still, I paid for an order that was not to my satisfaction. They could have just told me it was on the house because of a simple baking mistake. For anyone getting an order from this particular Papa John's, please double-check your order before you walk out. SMH.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Extra Large New York Style Pizza
Matthew Conrad
Absolute dump. Waited for delivery for 45 minutes went to the store to see what the deal was and thereâs my food sitting on the shelf cold. When I asked the âmanagerâ what the problem is and why my food was not delivered I was told the driver didnât show up. When I asked why I wasnât called and told about this or reached out to in anyway I was told âwell thatâs not my problemâ. Will not order from this establishment again and I firmly believe they should have their store taken away from them as they represent the brand absolutely horribly.
Atmosphere: 1
Food: 1
Service: 1
Anta
Ordered works pizza from Bechtelsville store. was so delicious and full of meats and veggie. The staff is so friendly and humble. Always welcomes with a big smile on face. must try out everyone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuffed Crust
Meitzler Acres
Placed order for delivery. Received notification that my order was delivered, which it was not. Spent 20 minutes attempting to call and all went to voicemail. Last call was actually ringing as I entered the store. I heard it ringing and the two employees refused to answer it and just stood around doing nothing. They stated that the delivery time was the time it left their store. I laughed and advised them that it must take their driver 25-30 minutes to drive 2 mins up the road. I demanded a refund, and was advised that it would be refunded to the card used. I had to demand and ask for a receipt numerous times of proof of the refund. Store was a pigsty also.
Atmosphere: 1
Food: 1
Service: 1
Heather Zombie
As far as Papa John's goes this one gets 5 stars from me because they are always so kind and friendly. Plus the pizza is always good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Stuffed Crust
Carmen Galvan
I ordered from this store #3074 I showed like the car was coming in the drive way. It is fake the driver never showed with order. Try to call the store the answer was the store number is not working. I made a complaint to corporate we will see. If they don't fix their act. This store is not going to be doing any pizzas soon.
Food: 1
Service: 1
Andrew Saar
I have ordered from here three times over the last year. The food is never made right. They never have blue cheese or ranch for buffalo wings and the wings never have barely an buffalo sauce. Horrible.
Atmosphere: 1
Food: 1
Service: 1
Deion Ford
They close at 11pm but stop taking order at 10pm. I ordered via phone then after ordering I get a call back saying theyâre canceling my order due to them shutting down oven and starting to do their cleaning. Why the hell have hours of operation at 11pm if you want to start cleaning at 10:00pm?
Best pizza I've had in a long time. great toppings huge pieces of green peppers and onions nice and fresh
Atmosphere: 5
Food: 5
Service: 5
Melissa
Literally slopped together soup! Not cooked at all raw dough in the middle and so much grease the entire box leaked and was sopping wet. Are you serious?
Atmosphere: 1
Food: 1
Service: 1
Dave Morris
Easily the worst. Pretty sure they are doing shady business practices. We ordered 2 pizzas (one topping) last nightâŠbesides the fact that the total came to $45 which is INSANE, when we placed the order, we did so for delivery. After the order was placed, it was changed in the app to âin store carry outâ so after over an hour of waiting, we checked the tracker and saw that is was ready for âpick upâ. Thinking I made a mistake, I drove to the store only to be told my pizzas werenât there and the delivery person just left with them. I drove home to find the delivery guy trying to deliver them to my neighbor.So apparently, they are charging for delivery and then putting it in their system as a pick up order. Are they pocketing the delivery fees?Ever since this location went under new ownership, itâs dirty, inefficient and always takes forever. DO NOT SHOP HERE.We donât need these kinds of businesses in our town.
Atmosphere: 1
Food: 1
Service: 1
Jim Mains
Ordered via Uber Eats and one hour later the order status changed to delaying by 40 minutes, then at the time it was suppose to be delivered, a note was sent that Papa johns cancelled the order. Terrible service and I will never order from this store again. And I will write Uber eats as well to give them 0 stars as well. Pizza Hut it is!!!!
Atmosphere: 1
Service: 1
Pam Compos
Ordered pizzas for home for gathering in plenty of time for dinner. Waiting. Waiting waiting finally after 90 minutes cold pizzas were attempted to be delivered. It was NOT the fault of the door dash driver but of new process at Papa Johns. Now have call center service to receive any complaints. You cannot reach the local branch at ALL! I refused the pizzas as they were very unappetizing and had to go to branch to get my refund. Will never use company again. Deleted from app.
I tried to give them the benefit of the doubt and ordered again after many screw ups. I even attempted to call, just to go through a phone system and then put on hold. You have to pay for every little thing, pepper packets, icing etc. And once again I paid and didn't get them. Ordered the oreo bites, completely over cooked, big note on the side for icing, yet nothing. This place needs to just shut down. I can't remember the last time it wasn't screwed up, this was the last chance I'm giving them. If I could have just gotten through to a live person, that would still have made me feel better. But charging for simple little things and then NOT sending those little things? Ridiculous and lazy.
Made a order before 5:30. I asked it to be delivered at 6:45. App states food won't get here until 7:45. Company needs to make a Disclaimer to add an additional 1+ for delivery. 7:30 hits and app shows delivered but never showed up. Attempted to call store twice received no answer and then phone picked up I could hear talking in the background and was hung up on. This is the 3rd bad exerperiece with this store. I urge people to take their money elsewhere.
Service: 1
This was the very first time I've tried this particular Papa John's Pizza establishment. I absolutely enjoy the papa John's franchise pizzas and their extras. However, this particular Papa John's completely screwed up my order, and it was a simple XtraLarge pizza.
Half plain cheese and half Hawaiian.
I walked in to pick up and received the pizza, unfortunately, not checking it before I got home. The pizza was correctly ordered and taken over the phone, and the tag on the box was correct as well, but when I opened it up with my surprise, it was without the pineapple. The funny thing was when I picked it up, the gentlemen just handed me the pizza, but I hadn't paid for it.
So I told them I didn't pay for it before I walked out. He rang me up, and It was paid. Nothing was said to me either about the pizza.
Normally, I wouldn't care, but I paid for it in cash, expecting what i ordered.
I called immediately after I opened it, and I was on hold listening to their phone recording for 35-45 minutes, and believe me, they weren't that busy. But I still haven't spoken to anyone đ at the time of this review.
Well, of course my children and i ate it because it's 7 pm and later in the evening.
I'm just not too happy.
Thinking that they screwed up making it, which is understandable, mistakes happen, no big deal but they weren't honest enough to tell me that they forgot the pineapple when he just handed it to me without paying.
But still, I paid for an order that was not to my satisfaction. They could have just told me it was on the house because of a simple baking mistake.
For anyone getting an order from this particular Papa John's, please double-check your order before you walk out. SMH.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Extra Large New York Style Pizza
Absolute dump. Waited for delivery for 45 minutes went to the store to see what the deal was and thereâs my food sitting on the shelf cold. When I asked the âmanagerâ what the problem is and why my food was not delivered I was told the driver didnât show up. When I asked why I wasnât called and told about this or reached out to in anyway I was told âwell thatâs not my problemâ. Will not order from this establishment again and I firmly believe they should have their store taken away from them as they represent the brand absolutely horribly.
Atmosphere: 1
Food: 1
Service: 1
Ordered works pizza from Bechtelsville store. was so delicious and full of meats and veggie. The staff is so friendly and humble. Always welcomes with a big smile on face. must try out everyone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuffed Crust
Placed order for delivery. Received notification that my order was delivered, which it was not. Spent 20 minutes attempting to call and all went to voicemail. Last call was actually ringing as I entered the store. I heard it ringing and the two employees refused to answer it and just stood around doing nothing. They stated that the delivery time was the time it left their store. I laughed and advised them that it must take their driver 25-30 minutes to drive 2 mins up the road. I demanded a refund, and was advised that it would be refunded to the card used. I had to demand and ask for a receipt numerous times of proof of the refund. Store was a pigsty also.
Atmosphere: 1
Food: 1
Service: 1
As far as Papa John's goes this one gets 5 stars from me because they are always so kind and friendly. Plus the pizza is always good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Stuffed Crust
I ordered from this store #3074 I showed like the car was coming in the drive way.
It is fake the driver never showed with order. Try to call the store the answer was the store number is not working. I made a complaint to corporate we will see. If they don't fix their act. This store is not going to be doing any pizzas soon.
Food: 1
Service: 1
I have ordered from here three times over the last year. The food is never made right. They never have blue cheese or ranch for buffalo wings and the wings never have barely an buffalo sauce. Horrible.
Atmosphere: 1
Food: 1
Service: 1
They close at 11pm but stop taking order at 10pm. I ordered via phone then after ordering I get a call back saying theyâre canceling my order due to them shutting down oven and starting to do their cleaning. Why the hell have hours of operation at 11pm if you want to start cleaning at 10:00pm?
Service: 1
Restaurantji Recommends
Best pizza I've had in a long time. great toppings huge pieces of green peppers and onions nice and fresh
Atmosphere: 5
Food: 5
Service: 5
Literally slopped together soup! Not cooked at all raw dough in the middle and so much grease the entire box leaked and was sopping wet. Are you serious?
Atmosphere: 1
Food: 1
Service: 1
Easily the worst. Pretty sure they are doing shady business practices. We ordered 2 pizzas (one topping) last nightâŠbesides the fact that the total came to $45 which is INSANE, when we placed the order, we did so for delivery. After the order was placed, it was changed in the app to âin store carry outâ so after over an hour of waiting, we checked the tracker and saw that is was ready for âpick upâ. Thinking I made a mistake, I drove to the store only to be told my pizzas werenât there and the delivery person just left with them. I drove home to find the delivery guy trying to deliver them to my neighbor.So apparently, they are charging for delivery and then putting it in their system as a pick up order. Are they pocketing the delivery fees?Ever since this location went under new ownership, itâs dirty, inefficient and always takes forever. DO NOT SHOP HERE.We donât need these kinds of businesses in our town.
Atmosphere: 1
Food: 1
Service: 1
Ordered via Uber Eats and one hour later the order status changed to delaying by 40 minutes, then at the time it was suppose to be delivered, a note was sent that Papa johns cancelled the order. Terrible service and I will never order from this store again. And I will write Uber eats as well to give them 0 stars as well. Pizza Hut it is!!!!
Atmosphere: 1
Service: 1
Ordered pizzas for home for gathering in plenty of time for dinner. Waiting. Waiting waiting finally after 90 minutes cold pizzas were attempted to be delivered. It was NOT the fault of the door dash driver but of new process at Papa Johns. Now have call center service to receive any complaints. You cannot reach the local branch at ALL! I refused the pizzas as they were very unappetizing and had to go to branch to get my refund. Will never use company again. Deleted from app.
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