Chinese Restaurant Empire Chen

Better than most Chinese food places in PA.... The only thing that disappointed me so far was the steamed dumplings.... The lo mein is perfect

I ordered from this restaurant for the first and last time. I got the egg foo young with shrimp fried rice, fried chicken, and ribs with pork fried rice. Unfortunately, everything was disappointing. The egg foo young came with a salty sauce instead of traditional gravy, the ribs had an off-putting taste, and the chicken was simply terrible.

When I called to express my dissatisfaction, they offered to exchange my food, but I declined and requested a refund for at least one dish upon returning it. They initially agreed. However, when my daughter arrived with the food, instead of honoring their word, they argued with her and only offered $7 back on a $34 order.

The lack of quality and poor customer service make this a place I would never order from again. I wouldn’t even serve this food to my dog.

I swear to you this is by far the WORST Chinese restaurant EVER!!! NEVER again! I ordered for the first time from this place tonight, what a disaster to say the least. It took an hour for my food to get here and then once the driver left and I checked my food I noticed they got my order wrong. I called the restaurant to complain and a woman answered the phone whom which I could not understand a word what she was saying. She told me next time they would give me a free soda? Like WHAT? NO! I just spent $40 on food. I demanded to speak with a manager whom they said would call me back within a minute. 20 mins passes and I get a call saying they would deliver the correct food. It took the driver another 45 minutes to get here and then came to the wrong address. I'm telling the driver to come to the back of the building and he just was not understanding what I was saying. I live in an apartment building and there's an entrance in the back and that's where I was waiting and he just was not getting it, maybe the language barrier I guess! I was so frustrated! I have to walk through the whole building to the front to get my food. I told him never again would I ever order from this restaurant again, and that's a promise! The food was absolutely disgusting, swimming in oil! The shrimp toast was dried out like old boots. The sauce on the food just as disgusting! People please take heed, and DO NOT ORDER FROM THIS PLACE! I'M INFURIATED! 😡😡😡

At 7:55pm we tried to place an order for delivery via the website. Got through the entire order process and press the button to submit and we get an error stating it's too late to order with them even though they close at 10. You just missed out on a $60 order. This is the second time this happened. The last time, we called them and they took the order over the phone. I'm not going through it again. Fix your website.

Service: 1

Ordered Boneless spare ribs with pork fried rice, I loved it!!

I had a great experience at Empire Chen Chinese Restaurant. The food tasted delicious, and the service was very friendly. The server did their best to assist me.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Boneless Spare Ribs, Pork Fried Rice

I really wish I had read the reviews before ordering from here. Yes, the food and service truly is awful. Heed their warnings and mine. Although the restaurant is 7 minutes away, delivery took an hour. The food was cold upon arrival, which was frustrating, but I would live. What they served, however, should embarrass them. The sweet and sour chicken and French fries appeared to be lathered in grease, perhaps from old food being deep fried multiple times, and the moo shu beef was more of a moo shu stew. Needless to say, we ordered pizza instead. This was my first and last time ordering from Empire Chen.

Atmosphere: 1

Food: 1

Service: 1

The Curry Chicken ?️ was tasty & delicious! The service was phenomenal! I would eat here again! The lunch specials are affordable & the portions absolutely generous! I enjoyed the experience overall!

Atmosphere: 3

Food: 5

Service: 5

Fried rice had no flavor at all. Very disappointed and upset I spent money there. I honestly would have been better satisfied with a bag of chips and a bottled water. Certainly will not spend money there again. Do not waste your money. China King 191 Bethlehem is better. They were closed today and settled for this place.

Food: 1

Service: 3

Ordered food online. They accepted my order then cancled it an hour later. Why would it take them an hour to cancel. If they couldn't fulfill the order why would that take an hour to figure out

Atmosphere: 1

Service: 1

Never had a problem here. Staff is very friendly and food is very good.

Nasty! No flavor whatsoever ordered shrimp with lobster sauce with white rice. The shrimp where small n gummy and the rice was under cooked then the fortune cookies where staler than stale! Hospital food taste better

Food: 1

I have ordered from them in the past and have had OK food. Tonight I came by to just pick up and sat in front of the counter for probably five minutes asking if anyone will take my order while they all stared at me. Nobody helped or talk to me. So finally, I just picked up and left. It’s not worth it to waste your money somewhere where they don’t value it I would just get Chinese from somewhere else.

Atmosphere: 1

Food: 4

Service: 1

It’s ok

Kid-friendliness: Their child will come eat your food with no hesitation!

Atmosphere: 2

Food: 3

Service: 2

Recommended dishes: Boneless Spare Ribs, Pork Fried Rice

Food was not good at all, so sad. I had red chicken wings, rice was greasy and full of onions.

Atmosphere: 3

Food: 3

Service: 4