St. Luke's South Mountain Family Practice
1545 Broadway, Bethlehem
(484) 526-7091
Recent Reviews
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Would not recommend at all.
My PCP is nice and is willing to work with me when I can actually get to see her. The office staff never answers the phone, making an appointment is next to impossible, and then when you do finally get one scheduled they cancel it last minute and reschedule you for a month later. It's a good thing the appointment is not for something serious like your health....
HORRIBLE PRACTICE!
****FIND A PLACE WITH DOCTORS AND STAFF WHO ACTUALLY CARE ABOUT THEIR PATIENTS!****
Save yourself a lot of stress and find a place that actually answers their phones, can get you in within a reasonable amount of time, and doesn't call you an hour before your appointment to cancel!!!
**THIS PLACE IS A JOKE OF AN OFFICE!**
!!!!!!SHAME ON YOU ST. LUKES!!!!!!!!
HORRIBLE PRACTICE!
****FIND A PLACE WITH DOCTORS AND STAFF WHO ACTUALLY CARE ABOUT THEIR PATIENTS!****
Save yourself a lot of stress and find a place that actually answers their phones, can get you in within a reasonable amount of time, and doesn't call you an hour before your appointment to cancel!!!
**THIS PLACE IS A JOKE OF AN OFFICE!**
!!!!!!SHAME ON YOU ST. LUKES!!!!!!!!
This year was the first time back in four years to get back under new insurance. Lot has changed in the office/staff. I was told by the admin here that my insurance was "covered" but this turned out to not be the case as they had not updated their coverage contracts list so instead of telling me they didn't know, they let me have two visits out of network. I don't think I need to explain why this is VERY BAD ($$$). I am now going elsewhere.More recently though, there was a scheduled meeting with a nurse practitioner, and this was cancelled through the office. They called a primary number that is not in service and sent a post card that has not arrived yet. They had a backup number and did NOT call it. The party involved is handicapped and this presented MAJOR inconvenience. Major admin fail.Really disappointed, as this was my primary care for a long time, and the former doctors and staff were great, but I wholeheartedly do not recommend this office.
Staff is nice. But man no one answers a phone there. One time I callerd for 2 hours and finally got to the point where leaving a message was only option. Just last Thursday I called and called. No answer. All I wanted was a fax number. Instead I had to go out of my way to drop off my paper work because no one would answer. I'm also an employee of the health network and this just isn't very professional.
Everyone is very helpful and respectful. Dr. Cheng is awesome.
Won’t answer phones. Just tested positive for Covid and no human is picking up a phone.
Phone calls are never answered!!!!!Return calls if you leave a message take too long!!!!!
Staff are efficient, kind and knowledgeable. Thanks!
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What is it with the receptionist ??at this office. I just called to make appointment, spoke with a Justine. She is RUDE KEPT OVER TALKING ME not letting me finish what I was saying. Kept using phrases ," like " ummm". No phone etiquette at all. Why are people allowed to speak to patients in such a disrespectful tone. I have been a patient here for many years .This type a treatment is shameful because the DRs here are wonderful. My concerns are NOT met. This is not Quality Care.
I just called this morning to schedule an appointment, and they told me there's 50 people ahead of me. I'm on a call back over an hour now it's just getting a little ridiculous this office
Dr. Caroline and Dr. Cheng are amazing !
Dr Carolyn is the absolute best! She listens and cares.She is the reason I am still a paitent there!
If I could give this place negative stars, I would. This doctors office is absolutely terrible. First off, the front desk people are usually quite rude and have no idea what they’re doing. Second, all of the doctors seem to not care about their patients whatsoever. I was recently diagnosed with a chronic illness based on my blood levels. I had a blood test done by this office in 2019 and my blood levels were indicative of the chronic illness and i was NEVER INFORMED. 2 1/2 years ago and I was never notified??? I could have been much better and not sick by now but because of their malpractice, I am now extremely sick and have a bunch of issues. I will never be returning to this place, they are awful and do not care about their patients. Please DO NOT go here!!!!
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