This year was the first time back in four years to get back under new insurance. Lot has changed in the office/staff. I was told by the admin here that my insurance was "covered" but this turned out to not be the case as they had not updated their coverage contracts list so instead of telling me they didn't know, they let me have two visits out of network. I don't think I need to explain why this is VERY BAD ($$$). I am now going elsewhere.More recently though, there was a scheduled meeting with a nurse practitioner, and this was cancelled through the office. They called a primary number that is not in service and sent a post card that has not arrived yet. They had a backup number and did NOT call it. The party involved is handicapped and this presented MAJOR inconvenience. Major admin fail.Really disappointed, as this was my primary care for a long time, and the former doctors and staff were great, but I wholeheartedly do not recommend this office.
Sonia Pereira
Staff is nice. But man no one answers a phone there. One time I callerd for 2 hours and finally got to the point where leaving a message was only option. Just last Thursday I called and called. No answer. All I wanted was a fax number. Instead I had to go out of my way to drop off my paper work because no one would answer. I'm also an employee of the health network and this just isn't very professional.
Delia Rumfield
Everyone is very helpful and respectful. Dr. Cheng is awesome.
Jennifer Alomar
Won’t answer phones. Just tested positive for Covid and no human is picking up a phone.
J Alomar
Phone calls are never answered!!!!!Return calls if you leave a message take too long!!!!!
Lucy Demo
Staff are efficient, kind and knowledgeable. Thanks!
Mama Bear
What is it with the receptionist ??at this office. I just called to make appointment, spoke with a Justine. She is RUDE KEPT OVER TALKING ME not letting me finish what I was saying. Kept using phrases ," like " ummm". No phone etiquette at all. Why are people allowed to speak to patients in such a disrespectful tone. I have been a patient here for many years .This type a treatment is shameful because the DRs here are wonderful. My concerns are NOT met. This is not Quality Care.
Gloria Kesack
I just called this morning to schedule an appointment, and they told me there's 50 people ahead of me. I'm on a call back over an hour now it's just getting a little ridiculous this office
Jennifer Dacosta
Dr Carolyn is the absolute best! She listens and cares.She is the reason I am still a paitent there!
Kat Flores
If I could give this place negative stars, I would. This doctors office is absolutely terrible. First off, the front desk people are usually quite rude and have no idea what they’re doing. Second, all of the doctors seem to not care about their patients whatsoever. I was recently diagnosed with a chronic illness based on my blood levels. I had a blood test done by this office in 2019 and my blood levels were indicative of the chronic illness and i was NEVER INFORMED. 2 1/2 years ago and I was never notified??? I could have been much better and not sick by now but because of their malpractice, I am now extremely sick and have a bunch of issues. I will never be returning to this place, they are awful and do not care about their patients. Please DO NOT go here!!!!
So this office have unethical unprofessional personal and doctor.I made an appointment with this doctor office at 2pm. Day before received automated phone call from this office about appointment confirmation for 2:15pm. Okey, confirmed. I have arrived at 2:15 PM. Receptionist hanging on the phone about 10 minute. Now is 2:25. After that she filled out their computer system with my personal information, signatures, she charged my credit card for co-payment. here is another 20 minutes. She asked me have a seat and wait. 10 minute more passes. Now is 2:55. And they receptionist lady calls me and telling me that I late with my appointment and we have to reschedule it. Wait what ? I came at the time. exactly 2:15 pm which confirmed with automated phone confirmation system. Now she says oh, this automated phone system is not working properly. and SORRY . really ? that is it ? where is my fault here if you have broken system and unprofessional stuff ?Eventually I figured out that the "doctor" fan cheng has wanted to reschedule it because she had some other plans.So this is how unprofessional and disrespectful people they are.Zero respect to your time and rights. I understand you don't have to graduate from Harvard to be highly educated personal or doctor but at least there are minor etiquette.So this office have unethical unprofessional personal and doctor.
Namig A.
slum dirty office with unprofessional personals.
Nami A.
So this office have unethical unprofessional personal and doctor. I made an appointment with this doctor office at 2pm. Day before received automated phone call from this office about appointment confirmation for 2:15pm. Okey, confirmed. I have arrived at 2:15 PM. Receptionist hanging on the phone about 10 minute. Now is 2:25. After that she filled out their computer system with my personal information, signatures, she charged my credit card for co-payment. here is another 20 minutes. She asked me have a seat and wait. 10 minute more passes. Now is 2:55. And they receptionist lady calls me and telling me that I late with my appointment and we have to reschedule it. Wait what ? I came at the time. exactly 2:15 pm which confirmed with automated phone confirmation system. Now she says oh, this automated phone system is not working properly. and SORRY . really ? that is it ? where is my fault here if you have broken system and unprofessional stuff ? Eventually I figured out that the "doctor" wanted to reschedule it because she had some other plans. So this is how unprofessional and disrespectful people they are. Zero respect to your time and rights. I understand you don't have to graduate from Harvard to be highly educated personal or doctor but at least there are minor etiquette. So this office have unethical unprofessional personal and doctor.
This year was the first time back in four years to get back under new insurance. Lot has changed in the office/staff. I was told by the admin here that my insurance was "covered" but this turned out to not be the case as they had not updated their coverage contracts list so instead of telling me they didn't know, they let me have two visits out of network. I don't think I need to explain why this is VERY BAD ($$$). I am now going elsewhere.More recently though, there was a scheduled meeting with a nurse practitioner, and this was cancelled through the office. They called a primary number that is not in service and sent a post card that has not arrived yet. They had a backup number and did NOT call it. The party involved is handicapped and this presented MAJOR inconvenience. Major admin fail.Really disappointed, as this was my primary care for a long time, and the former doctors and staff were great, but I wholeheartedly do not recommend this office.
Staff is nice. But man no one answers a phone there. One time I callerd for 2 hours and finally got to the point where leaving a message was only option. Just last Thursday I called and called. No answer. All I wanted was a fax number. Instead I had to go out of my way to drop off my paper work because no one would answer. I'm also an employee of the health network and this just isn't very professional.
Everyone is very helpful and respectful. Dr. Cheng is awesome.
Won’t answer phones. Just tested positive for Covid and no human is picking up a phone.
Phone calls are never answered!!!!!Return calls if you leave a message take too long!!!!!
Staff are efficient, kind and knowledgeable. Thanks!
What is it with the receptionist ??at this office. I just called to make appointment, spoke with a Justine. She is RUDE KEPT OVER TALKING ME not letting me finish what I was saying. Kept using phrases ," like " ummm". No phone etiquette at all. Why are people allowed to speak to patients in such a disrespectful tone. I have been a patient here for many years .This type a treatment is shameful because the DRs here are wonderful. My concerns are NOT met. This is not Quality Care.
I just called this morning to schedule an appointment, and they told me there's 50 people ahead of me. I'm on a call back over an hour now it's just getting a little ridiculous this office
Dr Carolyn is the absolute best! She listens and cares.She is the reason I am still a paitent there!
If I could give this place negative stars, I would. This doctors office is absolutely terrible. First off, the front desk people are usually quite rude and have no idea what they’re doing. Second, all of the doctors seem to not care about their patients whatsoever. I was recently diagnosed with a chronic illness based on my blood levels. I had a blood test done by this office in 2019 and my blood levels were indicative of the chronic illness and i was NEVER INFORMED. 2 1/2 years ago and I was never notified??? I could have been much better and not sick by now but because of their malpractice, I am now extremely sick and have a bunch of issues. I will never be returning to this place, they are awful and do not care about their patients. Please DO NOT go here!!!!
Restaurantji Recommends
Dr. Caroline and Dr. Cheng are amazing !
So this office have unethical unprofessional personal and doctor.I made an appointment with this doctor office at 2pm. Day before received automated phone call from this office about appointment confirmation for 2:15pm. Okey, confirmed. I have arrived at 2:15 PM. Receptionist hanging on the phone about 10 minute. Now is 2:25. After that she filled out their computer system with my personal information, signatures, she charged my credit card for co-payment. here is another 20 minutes. She asked me have a seat and wait. 10 minute more passes. Now is 2:55. And they receptionist lady calls me and telling me that I late with my appointment and we have to reschedule it. Wait what ? I came at the time. exactly 2:15 pm which confirmed with automated phone confirmation system. Now she says oh, this automated phone system is not working properly. and SORRY . really ? that is it ? where is my fault here if you have broken system and unprofessional stuff ?Eventually I figured out that the "doctor" fan cheng has wanted to reschedule it because she had some other plans.So this is how unprofessional and disrespectful people they are.Zero respect to your time and rights. I understand you don't have to graduate from Harvard to be highly educated personal or doctor but at least there are minor etiquette.So this office have unethical unprofessional personal and doctor.
slum dirty office with unprofessional personals.
So this office have unethical unprofessional personal and doctor. I made an appointment with this doctor office at 2pm. Day before received automated phone call from this office about appointment confirmation for 2:15pm. Okey, confirmed. I have arrived at 2:15 PM. Receptionist hanging on the phone about 10 minute. Now is 2:25. After that she filled out their computer system with my personal information, signatures, she charged my credit card for co-payment. here is another 20 minutes. She asked me have a seat and wait. 10 minute more passes. Now is 2:55. And they receptionist lady calls me and telling me that I late with my appointment and we have to reschedule it. Wait what ? I came at the time. exactly 2:15 pm which confirmed with automated phone confirmation system. Now she says oh, this automated phone system is not working properly. and SORRY . really ? that is it ? where is my fault here if you have broken system and unprofessional stuff ? Eventually I figured out that the "doctor" wanted to reschedule it because she had some other plans. So this is how unprofessional and disrespectful people they are. Zero respect to your time and rights. I understand you don't have to graduate from Harvard to be highly educated personal or doctor but at least there are minor etiquette. So this office have unethical unprofessional personal and doctor.
The doctors are great!