Wingstop stole my money. I ordered dinner for pickup and the website somehow went back to the default location which was like 100miles from my house but I didn’t realize it until I hit submit payment and got the confirmation page.
I IMMEDIATELY called the restaurant and spoke to the worker who confirmed that they did not even start cooking the food yet and that he would cancel the order, but yet he could not issue me a refund since I placed the order online I’d need to request it through there. I have not been able to get in contact with anyone who works from Wingstop. The only way to contact them is through a form on their page which I have submitted MULTIPLE times with NO RESPONSE from anyone and it has been WEEKS! I want and deserve my hard earned money back. Terrible customer service and thieves is what they are.
Anthony Tony Cody
I placed order 6168777256 at 4:46 PM today it was supposed to have arrived at 5:10 PM when I saw the DoorDash text that it was being delivered by them. It showed the vehicle go in the opposite direction from my home and then stop, I called the number associated with the text seven times no answer. I contacted the store seven times no answer and that was the one at Knoxville Tennessee on Chapman Highway at 5:58 PM, I drove to the store. I walked in and asked to speak to a manager. I explained I hadn’t received my order and I would like a refund the employee standing beside the manager, stated The order was picked up. I showed my phone to the manager that it still had not been delivered because it was tracking, the employee then said I’m not lying. I said I’m not lying either and I told the manager I wanted a refund. I did not get my order. I said I also want your corporate phone number and the district manager‘s name, she copied my information down and said that I should get the refund in 4 to 5 business days again ask again for the corporate number and the district manager’s name she printed off a receipt with the only thing was the website.
I have not had an issue ordering from this store before and I ordered it off of the app from Wingstop, I think it was very very inappropriate from the employee and the manager. I even told the manager I don’t think anyone would be happy with this. I only live three minutes behind the store in a subdivision. I am very, very displeased.
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Rmz Ann
Why change the fries!! They had something good and decide to do a change
Ecofastprint
Este domingo nos negaron el acceso a wingstop plaza outlet la hostess y el gerente nos pidieron la cartilla de vacunación para mi perro cabe destacar que número uno es plaza pet friendly uno espera una mayor recepción de los perros a los locales, yo nunca pedí que nos dieran mesa adentro ellos tienen mesas afuera y también quiero decir que hace dos o tres meses entramos a comer con otro de mis perros al mismo restaurante. Desafortunadamente la mala experiencia vivida en uno de sus locales hace que la inversión millonaria en la plaza se tire a la basura y que uno no regrese a ningún otro restaurante de la cadena
Aparte, el día de hoy se contacto la gerenta de la sucursal y salió peor me dijo que solo le pedían cartilla a algunos perros por lo cual me sentí inclusive discriminado mi perro es de raza akita americano, acababa de salir de su baño es cachorro de 8 meses que pasa con otros perros les piden hasta su acta de defunción para entrar. en su puerta no dice prohibido entrar con mascotas y recalcó ya comí en otras ocasiones con mis perros en la terraza de la misma sucursal dejo mi CEL 9981268091 y ojalá puedan remediar este problema yo mientras seguiré contando y escribiendo mi mala experiencia para que no le pase a otra persona
Ricky Smith
The customer service here sucks I went in for a mobile order and nobody said anything to me no “hi or how may I help you” had to ask about my order 20 mins later and it was just sitting there
Food: 4
Service: 1
Isabel Alicea
Wanted to cancel my order and instructions say to call store and after I called the store the manager said “it has nothing to do with them” poor service.
Service: 1
Geraldine Gerrie Kemmis-Shepherd
I have been waiting on the phone for over 45 minutes and no one is coming to answer it. They only delivered 21 wings instead of 30 and I want some of my money back.
Christine Gleason
fresh food kitchen very clean food taste great
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
wings suck & service bad. Will never go back. I use to eat here every Friday. it's fallen off a cliff about 3 years ago. gave them one lore chance and they failed spectacularly.
Kolin Timothy Zuver
Do not go to the one in Ann Arbor Michigan, I was waiting for 45 minutes and they told me 15 to 25 while my family got theirs before me, beyond pissed off, thank you for making my first time there awful
Mari Ulmer
I gave this place a try when a new location opened near me, got horrible food. Said okay they are new they are busy. Just ordered again after like a year and it’s even worse. App said it would be an hour, we go to pick up and food is stone cold. Veggies are wrapped in a napkin and sauce all over the inside of the bag! Lancaster, Pa Wingstop is the worst
Michael D
First time I went a few months ago, I ordered boneless wings and waited 45 minutes for them to be done. I figured I’d give it another try today and I ordered a chicken sandwich combo (chicken sandwich fries and a drink) After waiting 20-25 minutes, mind you I was THE ONLY person in the place the girl gave me the bag of food. I walked out and when I got to my car and checked the bag all that was in there was fries and a black takeout container with celery sticks. I went back in and told her they forgot the sandwich, and she said “no it’s in there in the black container” I said no, it’s not and showed her it was just celery. She responded very rudely with “well it’s gonna be another 8 minutes” I don’t know how this place is even in business to be honest. This is by far the worst service I’ve ever received. I’ve seen previous reviews about everyone being high In there and it makes sense. I will not be back here nor do I recommend this place to anyone !! AWFUL
Atmosphere: 1
Food: 1
Service: 1
christiankeller
sunny is a great employee. very good with proper food quality and customer support. this guy deserves a raise!!!!!
Wingstop stole my money. I ordered dinner for pickup and the website somehow went back to the default location which was like 100miles from my house but I didn’t realize it until I hit submit payment and got the confirmation page. I IMMEDIATELY called the restaurant and spoke to the worker who confirmed that they did not even start cooking the food yet and that he would cancel the order, but yet he could not issue me a refund since I placed the order online I’d need to request it through there. I have not been able to get in contact with anyone who works from Wingstop. The only way to contact them is through a form on their page which I have submitted MULTIPLE times with NO RESPONSE from anyone and it has been WEEKS! I want and deserve my hard earned money back. Terrible customer service and thieves is what they are.
I placed order 6168777256 at 4:46 PM today it was supposed to have arrived at 5:10 PM when I saw the DoorDash text that it was being delivered by them. It showed the vehicle go in the opposite direction from my home and then stop, I called the number associated with the text seven times no answer. I contacted the store seven times no answer and that was the one at Knoxville Tennessee on Chapman Highway at 5:58 PM, I drove to the store. I walked in and asked to speak to a manager. I explained I hadn’t received my order and I would like a refund the employee standing beside the manager, stated The order was picked up. I showed my phone to the manager that it still had not been delivered because it was tracking, the employee then said I’m not lying. I said I’m not lying either and I told the manager I wanted a refund. I did not get my order. I said I also want your corporate phone number and the district manager‘s name, she copied my information down and said that I should get the refund in 4 to 5 business days again ask again for the corporate number and the district manager’s name she printed off a receipt with the only thing was the website. I have not had an issue ordering from this store before and I ordered it off of the app from Wingstop, I think it was very very inappropriate from the employee and the manager. I even told the manager I don’t think anyone would be happy with this. I only live three minutes behind the store in a subdivision. I am very, very displeased.
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Why change the fries!! They had something good and decide to do a change
Este domingo nos negaron el acceso a wingstop plaza outlet la hostess y el gerente nos pidieron la cartilla de vacunación para mi perro cabe destacar que número uno es plaza pet friendly uno espera una mayor recepción de los perros a los locales, yo nunca pedí que nos dieran mesa adentro ellos tienen mesas afuera y también quiero decir que hace dos o tres meses entramos a comer con otro de mis perros al mismo restaurante. Desafortunadamente la mala experiencia vivida en uno de sus locales hace que la inversión millonaria en la plaza se tire a la basura y que uno no regrese a ningún otro restaurante de la cadena Aparte, el día de hoy se contacto la gerenta de la sucursal y salió peor me dijo que solo le pedían cartilla a algunos perros por lo cual me sentí inclusive discriminado mi perro es de raza akita americano, acababa de salir de su baño es cachorro de 8 meses que pasa con otros perros les piden hasta su acta de defunción para entrar. en su puerta no dice prohibido entrar con mascotas y recalcó ya comí en otras ocasiones con mis perros en la terraza de la misma sucursal dejo mi CEL 9981268091 y ojalá puedan remediar este problema yo mientras seguiré contando y escribiendo mi mala experiencia para que no le pase a otra persona
The customer service here sucks I went in for a mobile order and nobody said anything to me no “hi or how may I help you” had to ask about my order 20 mins later and it was just sitting there
Food: 4
Service: 1
Wanted to cancel my order and instructions say to call store and after I called the store the manager said “it has nothing to do with them” poor service.
Service: 1
I have been waiting on the phone for over 45 minutes and no one is coming to answer it. They only delivered 21 wings instead of 30 and I want some of my money back.
fresh food kitchen very clean food taste great
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Restaurantji Recommends
wings suck & service bad. Will never go back. I use to eat here every Friday. it's fallen off a cliff about 3 years ago. gave them one lore chance and they failed spectacularly.
Do not go to the one in Ann Arbor Michigan, I was waiting for 45 minutes and they told me 15 to 25 while my family got theirs before me, beyond pissed off, thank you for making my first time there awful
I gave this place a try when a new location opened near me, got horrible food. Said okay they are new they are busy. Just ordered again after like a year and it’s even worse. App said it would be an hour, we go to pick up and food is stone cold. Veggies are wrapped in a napkin and sauce all over the inside of the bag! Lancaster, Pa Wingstop is the worst
First time I went a few months ago, I ordered boneless wings and waited 45 minutes for them to be done. I figured I’d give it another try today and I ordered a chicken sandwich combo (chicken sandwich fries and a drink)
After waiting 20-25 minutes, mind you I was THE ONLY person in the place the girl gave me the bag of food. I walked out and when I got to my car and checked the bag all that was in there was fries and a black takeout container with celery sticks. I went back in and told her they forgot the sandwich, and she said “no it’s in there in the black container”
I said no, it’s not and showed her it was just celery.
She responded very rudely with “well it’s gonna be another 8 minutes”
I don’t know how this place is even in business to be honest. This is by far the worst service I’ve ever received. I’ve seen previous reviews about everyone being high In there and it makes sense.
I will not be back here nor do I recommend this place to anyone !! AWFUL
Atmosphere: 1
Food: 1
Service: 1
sunny is a great employee. very good with proper food quality and customer support. this guy deserves a raise!!!!!
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