I was introduced to these cookies years ago, and they have become my go-to choice for special occasions for many reasons. First, they are absolutely delicious! Second, I appreciate their business practices. Just yesterday, I ordered some cookies, and although they usually ship the next day, they weren't able to get into the shop due to the ice. I received a thoughtful phone call from a man named Mike. He informed me that they typically do not ship on Fridays, but given the inclement weather, they would be making an exception. He even apologized for the delay. You rarely get this kind of courtesy call from businesses anymore.
Matt E.
Sad experience, we were looking for dietary restrictions cookie, and the clerk doesn’t give a dam about how the cookies are made, what can be okay for the dietary restrictions
I hope one day they do care about what they are selling
Vegetarian options: There might be products be the people that serves there they either don’t know, or don’t care to know!
Dietary restrictions: Vegan restrictions, dairy protein allergies
I freaking love Hopes! My daughter and I have been going for years. We go for the cookies and stay for the ice cream. The staff is usually friendly... even when they're swamped. It should be a national landmark. It's certainly a regional treasure!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Oatmeal Raisin Cookie
Jeremy Esbrandt
My company ordered and paid good money I bet for a box of cookies. All these cookies in this box set are so dry and stale, I about broke my teeth on them trying to bite into them. They were so dried out they have white marks on them. Really disappointed, but appreciate my company doing something nice for their employees.
Food: 1
Marta M
This funny cookie name gets me every time: everything but the kitchen sink!
Atmosphere: 5
Food: 5
Service: 5
Heather Lipson
Love the cookies, not the customer service. Associate left cc info. out on the counter and my cc had fraud on it immediately. Was told by a manager that due to a mishap with my rewards number not being added on an order, something would be done the next time I returned; never happened.
Atmosphere: 2
Food: 5
Service: 1
Marissa Frizzell
Amazing service for sending out client holiday gifts. Everyone always loves the cookies!
Food: 5
Service: 5
Matthew Hellman
Truly impeccable service
Atmosphere: 4
Food: 5
Service: 5
Terence Ennis
Awesome, so many really delicious cookies to choose from and the people who work there are so nice
The cookies are very good, but please tell your employees that if someone gets a variety of cookies and one of those is lemon, to put the lemon cookie in a different container. We purchased 12 different cookies in a box (with one of them being lemon) and each one tasted like lemon a few hours later when we ate them. Really ruined the flavor of the other cookies.
Atmosphere: 3
Food: 3
Service: 3
Matt Don
Hope’s Cookies is a special and amazing bakery. The chocolate chip cookies with the M&M’s are the best cookies I have ever had. Ice cream is homemade and absolutely delicious. I had the chocolate milkshake and it was fabulous. Hope’s cookies is super clean, warm and inviting. People working here are Bryn Mawr students and they are so kind, patient and helpful. Family and child friendly is a huge part of Hope’s Cookies. Definitely get your holiday cookies here. Super high recommended!
Atmosphere: 5
Food: 5
Service: 5
Genny H
None of the trendy cookie places compare. By far the easiest gift to get people when I'm in the area.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hope's Cookies Logo Gift Box, Cookie Dough, Snickerdoodle - 1 2 Dozen, M & M - 1 2 Dozen
Wren Catrillo
I LOVE this place!! I’ve never had anything that wasn’t 10/10 delicious from here, and it keeps well too! Plus, all of the staff is friendly and accommodating. You have to try them at least once!
I was introduced to these cookies years ago, and they have become my go-to choice for special occasions for many reasons. First, they are absolutely delicious! Second, I appreciate their business practices. Just yesterday, I ordered some cookies, and although they usually ship the next day, they weren't able to get into the shop due to the ice. I received a thoughtful phone call from a man named Mike. He informed me that they typically do not ship on Fridays, but given the inclement weather, they would be making an exception. He even apologized for the delay. You rarely get this kind of courtesy call from businesses anymore.
Sad experience, we were looking for dietary restrictions cookie, and the clerk doesn’t give a dam about how the cookies are made, what can be okay for the dietary restrictions
I hope one day they do care about what they are selling
Vegetarian options: There might be products be the people that serves there they either don’t know, or don’t care to know!
Dietary restrictions: Vegan restrictions, dairy protein allergies
Atmosphere: 3
Food: 3
Service: 1
Cookies and ice cream? Hell yeah.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip, Double Fudge - 1 2 Dozen
I freaking love Hopes! My daughter and I have been going for years. We go for the cookies and stay for the ice cream. The staff is usually friendly... even when they're swamped. It should be a national landmark. It's certainly a regional treasure!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Oatmeal Raisin Cookie
My company ordered and paid good money I bet for a box of cookies. All these cookies in this box set are so dry and stale, I about broke my teeth on them trying to bite into them. They were so dried out they have white marks on them. Really disappointed, but appreciate my company doing something nice for their employees.
Food: 1
This funny cookie name gets me every time: everything but the kitchen sink!
Atmosphere: 5
Food: 5
Service: 5
Love the cookies, not the customer service. Associate left cc info. out on the counter and my cc had fraud on it immediately. Was told by a manager that due to a mishap with my rewards number not being added on an order, something would be done the next time I returned; never happened.
Atmosphere: 2
Food: 5
Service: 1
Amazing service for sending out client holiday gifts. Everyone always loves the cookies!
Food: 5
Service: 5
Truly impeccable service
Atmosphere: 4
Food: 5
Service: 5
Awesome, so many really delicious cookies to choose from and the people who work there are so nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownies, Cookie Dough, Chocolate Chip, Oatmeal Raisin Cookie
Restaurantji Recommends
The cookies are very good, but please tell your employees that if someone gets a variety of cookies and one of those is lemon, to put the lemon cookie in a different container. We purchased 12 different cookies in a box (with one of them being lemon) and each one tasted like lemon a few hours later when we ate them. Really ruined the flavor of the other cookies.
Atmosphere: 3
Food: 3
Service: 3
Hope’s Cookies is a special and amazing bakery. The chocolate chip cookies with the M&M’s are the best cookies I have ever had. Ice cream is homemade and absolutely delicious. I had the chocolate milkshake and it was fabulous. Hope’s cookies is super clean, warm and inviting. People working here are Bryn Mawr students and they are so kind, patient and helpful. Family and child friendly is a huge part of Hope’s Cookies. Definitely get your holiday cookies here. Super high recommended!
Atmosphere: 5
Food: 5
Service: 5
None of the trendy cookie places compare. By far the easiest gift to get people when I'm in the area.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hope's Cookies Logo Gift Box, Cookie Dough, Snickerdoodle - 1 2 Dozen, M & M - 1 2 Dozen
I LOVE this place!! I’ve never had anything that wasn’t 10/10 delicious from here, and it keeps well too! Plus, all of the staff is friendly and accommodating. You have to try them at least once!
Atmosphere: 4
Food: 5
Service: 5
Very pricey. But a great cookie
Atmosphere: 4
Food: 5
Service: 5
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