As an assistant manager you would think Kris would have great customer service but no, she doesn’t and is a horrible example to the staff. Staff asks for a bandaid and she says get the ice cream first and I will get you one. So someone that needs a bandaid for their finger is getting customers their ice cream. Then staff is standing at the counter putting their bandaid on. Then the ice cream, the horrible service continues. One blizzard is melted and not flipped, but the tone in the snotty reply is ‘I only need to flip one per order’. Odd cause every DQ I’ve been to flips all of them in an order. The next blizzard is filled 2 inches below the rim while the other has it melting down the sides. Probably should have asked for my money back and walked out but I do know, I won’t ever be back there again and recommend choosing a different DQ location. Oh and check for bandaids!!
Atmosphere: 1
Food: 1
Service: 1
Sarah Zach
I was there the other night and I parked in a space facing the building and observed staff sweeping and cleaning up. I wasn't prepared for the full moon inside the building! A staff member sweeping the floor with his pants so far down his butt! Full on buttcrack while enjoying some ice cream. He didn't appear to be in a uniform so I am not sure if he even worked there but maybe require some belts. It can be quite offensive for some people trying to eat! Or just don't back into a space!
Atmosphere: 1
Food: 3
Service: 3
jimmy freehling
Annoyed. Frustrated. And grossed out,took us almost an hr and a quarter to get hardly Luke warm fries after already asking for it to be remade upon the first time showing up cold after 40 Mins the first time. Used to enjoy coming here now it feels horrible to pay almost 50 for 2 adults to get cold food as well as waste almost 2 hrs of time just for fast food. Not so good n not so fast anymore. Very very unimpressed none of the tables where clean just disgusting all together
Atmosphere: 1
Food: 1
Service: 1
Codie moyer
Iv ordered from here a couple times and the past couple my order has been completely wrong they need to hire some adults to work here not all kids
Atmosphere: 2
Food: 3
Service: 2
Just Steve
I was suppose to get a spicy burger and I got 2 of the same thing wtf. And the size of this and what I paid for it I could have gotten something off the dollar menu at another fast food place. I got a ton of deserts I didn't order nor did I need or want. Talk about gross incompetence Never again!!!
Food: 1
Michelle Mueller
So tired of the melted mess by the time I get to drive thru window. As soon as I order they make the ice cream order and even sitting there waiting with 1 car in front it takes forever and it is just a mess. Not worth it. This just seems like a common sense issue to wait a minute until I pull up and pay to make it
Atmosphere: 1
Food: 1
Service: 1
Kelly Ruby
The girl that took our order was rude in the drive thru our order was not right and I paid for extra candies in my blizzard and definitely did not get them! So disappointed and actually threw my order away!
Atmosphere: 3
Food: 1
Service: 1
mike bowser
Nice cashiers
Atmosphere: 3
Food: 3
Service: 4
Halcyon Traveler
Not always perfect but they are better than most
Atmosphere: 5
Food: 4
Service: 3
Dolores Mccandless
Worst hamburger I have ever had. Looked like they dropped it on counter and just scraped it into the box. I cant believe anyone would serve a customer that mess. They also must not have any fries longer than one inch, should call them bits and pieces.
Kenley was a very welcoming face. Very friendly and knowledgeable. Made our dining experience enjoyable and delicious. Would go back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, 1 2 lb Flamethrower Grillburger Combo, Original Cheeseburger Signature Stackburger, Cheeseburger, French Fries
Brandie Smith
The food is amazing but the staff conversation is inappropriate to say the least while we were eating here the staff was behind the counter throwing napkins at each other and talking about inappropriate things! Like putting things down her shirt! If the food wasn’t so good I wouldn’t be back and that’s only 65% of the time a lot of the time our fries are very cold
Atmosphere: 1
Food: 5
Service: 3
Brian J
Frozen coffee drink was really good. I couldn't tell you the name of it but it's a good ice cream coffee confection.
Atmosphere: 4
Food: 4
Service: 4
Amelia Vincent
Revoking my 5 star review. I'm over that black haired, larger women who sits there and says "I JUST NEED TO KNOW WHAT WE'RE DOING." over and over again when asking me questions. Like girl give me a second. I was the only one in line until right before I left and there was no one inside so what were they rushing for? Miss ma'am wouldn't even look at me after she handed me my pumpkin pie blizzard and when I said have a good day she slammed the window on me. Uncool y'all.
Atmosphere: 2
Food: 1
Service: 1
Melissa conerty
Can't get a blizzard after a hard 13 hour work day. I will go other places in the future.
As an assistant manager you would think Kris would have great customer service but no, she doesn’t and is a horrible example to the staff. Staff asks for a bandaid and she says get the ice cream first and I will get you one. So someone that needs a bandaid for their finger is getting customers their ice cream. Then staff is standing at the counter putting their bandaid on. Then the ice cream, the horrible service continues. One blizzard is melted and not flipped, but the tone in the snotty reply is ‘I only need to flip one per order’. Odd cause every DQ I’ve been to flips all of them in an order. The next blizzard is filled 2 inches below the rim while the other has it melting down the sides. Probably should have asked for my money back and walked out but I do know, I won’t ever be back there again and recommend choosing a different DQ location. Oh and check for bandaids!!
Atmosphere: 1
Food: 1
Service: 1
I was there the other night and I parked in a space facing the building and observed staff sweeping and cleaning up. I wasn't prepared for the full moon inside the building! A staff member sweeping the floor with his pants so far down his butt! Full on buttcrack while enjoying some ice cream. He didn't appear to be in a uniform so I am not sure if he even worked there but maybe require some belts. It can be quite offensive for some people trying to eat! Or just don't back into a space!
Atmosphere: 1
Food: 3
Service: 3
Annoyed. Frustrated. And grossed out,took us almost an hr and a quarter to get hardly Luke warm fries after already asking for it to be remade upon the first time showing up cold after 40 Mins the first time. Used to enjoy coming here now it feels horrible to pay almost 50 for 2 adults to get cold food as well as waste almost 2 hrs of time just for fast food. Not so good n not so fast anymore. Very very unimpressed none of the tables where clean just disgusting all together
Atmosphere: 1
Food: 1
Service: 1
Iv ordered from here a couple times and the past couple my order has been completely wrong they need to hire some adults to work here not all kids
Atmosphere: 2
Food: 3
Service: 2
I was suppose to get a spicy burger and I got 2 of the same thing wtf. And the size of this and what I paid for it I could have gotten something off the dollar menu at another fast food place. I got a ton of deserts I didn't order nor did I need or want. Talk about gross incompetence Never again!!!
Food: 1
So tired of the melted mess by the time I get to drive thru window. As soon as I order they make the ice cream order and even sitting there waiting with 1 car in front it takes forever and it is just a mess. Not worth it. This just seems like a common sense issue to wait a minute until I pull up and pay to make it
Atmosphere: 1
Food: 1
Service: 1
The girl that took our order was rude in the drive thru our order was not right and I paid for extra candies in my blizzard and definitely did not get them!
So disappointed and actually threw my order away!
Atmosphere: 3
Food: 1
Service: 1
Nice cashiers
Atmosphere: 3
Food: 3
Service: 4
Not always perfect but they are better than most
Atmosphere: 5
Food: 4
Service: 3
Worst hamburger I have ever had. Looked like they dropped it on counter and just scraped it into the box. I cant believe anyone would serve a customer that mess. They also must not have any fries longer than one inch, should call them bits and pieces.
Atmosphere: 4
Food: 1
Service: 2
Restaurantji Recommends
Kenley was a very welcoming face. Very friendly and knowledgeable. Made our dining experience enjoyable and delicious. Would go back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, 1 2 lb Flamethrower Grillburger Combo, Original Cheeseburger Signature Stackburger, Cheeseburger, French Fries
The food is amazing but the staff conversation is inappropriate to say the least while we were eating here the staff was behind the counter throwing napkins at each other and talking about inappropriate things! Like putting things down her shirt! If the food wasn’t so good I wouldn’t be back and that’s only 65% of the time a lot of the time our fries are very cold
Atmosphere: 1
Food: 5
Service: 3
Frozen coffee drink was really good. I couldn't tell you the name of it but it's a good ice cream coffee confection.
Atmosphere: 4
Food: 4
Service: 4
Revoking my 5 star review. I'm over that black haired, larger women who sits there and says "I JUST NEED TO KNOW WHAT WE'RE DOING." over and over again when asking me questions. Like girl give me a second. I was the only one in line until right before I left and there was no one inside so what were they rushing for? Miss ma'am wouldn't even look at me after she handed me my pumpkin pie blizzard and when I said have a good day she slammed the window on me. Uncool y'all.
Atmosphere: 2
Food: 1
Service: 1
Can't get a blizzard after a hard 13 hour work day. I will go other places in the future.
Atmosphere: 1
Food: 1
Service: 1
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