This was ridiculous. We ordered 4 pizzas at 7:37pm. It was not delivered until 9:56pm. We called the manager and he stated at 8:45pm that it would be there in 2 minutes. It in fact was not. We then called back at approximately 9:20pm and the same manager told us it would be there in 30 minutes. Not to mention the man that took our order (which we believe was the “manager”) could not get the order right without repeating it 3 times. The delivery driver gave us half off (because it was not her fault) and she was very nice about it. We tipped her well but this is absolutely outrageous. We live 9 minutes from this location, so there is no reason for it to take almost 2 1/2 hours.
Atmosphere: 1
Food: 3
Service: 1
Maxwell Davis
Ordered a pizza at 2:21pm online said it would be 25 mins. I got here a half an hour later and the guy at the counter told me it would be an other 15 mins. Outrageous. I didnt come here to have my time wasted. And not an other customer in the parkinglot with 3 employees 2 of them not wearing hats in the kitchen and wesring what lokks like personal hoodies. Thats a healthcode violation. Oh and now i watched two male employees leave the kitchen and leave the building come back without washing their hands and using utensils and the sauce bottles, and the other went into the back and comes back up front with pizza dough in his bare hands.
Its now been 45 mins and a blonde girl came in from the back door no hat or hair net, wearing a tee shirt and pajama pants and walks over to the ovens and grabs a to go bag, idk if shes a delivery driver or what but thats an other healthcode violation. I will absolutely not be comming back here. Ewww.
Ps: I ran several kitchens for my company when I was younger and i have been to a lot of different styles of management's kitchen and this is the worse, whoever the manager is they need replaced, they obviously can't run a kitchen to standard.
This is a serious risk of cross contamination or food born illnesses, i hope the health inspector looks into this, its not just sloppy its a risk to public health.
Kortlynn Atherton
I really didn’t want to write a bad review because I understand that running a business is hard.. but here it goes. We recently moved to butler. We ordered from our local fox’s religiously (Kittanning) and were pleased every single time. So we decided to order fox’s here in butler - since May we have ordered here 3 different times and were disappointed every single time. The first we ordered, which was a big daddy and 2 half hoagies. A buffalo chicken hoagie and a BLT. The blt had one little slice of bacon and was mostly bread. The buffalo chicken was good, but did not have my extra sauce that I asked for. Okay, whatever. We ate it and didn’t complain because let’s be honest there better things to complain about. 2nd time we ordered just 2 hoagies for pick up. Buffalo and BLT. Was told 45 minutes. I got there 50 minutes after I placed the order, went inside and my food hasn’t even touched the oven yet. They told me they were finishing up my order and it would be a few more minutes. I watched the employees start making my buffalo hoagie and then proceeded to sit my hoagie on the making table where it sat for the next 25 minutes until I walked up to the counter and asked about my food. Still; my hoagie sat on the making table for another 10 minutes at the least before they seen me getting impatient and then finally shoved it in the oven.. I waited inside the store for another 45 minutes on top of the 50 I waited at my home for an order that I was told would take 45 minutes tops. I was very unpleased, needless to say. The hoagies were decent- I won’t deny that. But the wait time was unacceptable considering they were not busy at all and I didnt see them make any other order the entire time I was there. Told my husband that we will not be ordering again. Well a few weeks go by and we decided to give them one more try because we had a coupon for a large pizza and a whole hoagie. Ordered yesterday, they quoted us 40 minutes. Food was done when I got there thankfully. But here’s the thing, my buffalo hoagie was not made with the correct sauce. It had a sweet & tangy sauce on it- mixed with the hot sauce or buffalo. It was horrible. My husband and I BOTH could not eat it. It was absolutely terrible. I’m not sure what they used on it but it was NOT the sauce they used every other time I’ve ordered a buffalo hoagie. I sat and debated if I wanted to contact the store and question it. When I decided that I was going to contact the store I was displeased whenever I spoke with the “owner” who Took no accountability and denied my hoagie being made wrong, with the wrong sauce and honestly was just rude and defensive. He insisted that it was Fox’s recipe- & that he personally made the hoagie himself and also made the buffalo sauce which apparently is a mix of buffalo ranch and bbq sauce ? Which I’ve never heard of in my entire life- Nor have I ever had a taste of barbecue sauce in my buffalo chicken hoagie. I ended the call by telling him that I would not be placing an order again and hung up. We will be finding a new pizza shop to order from here in Butler & will not be giving them a 4th chance
Atmosphere: 3
Food: 2
Service: 1
w mc
Stopped in to place order for dinner after working all day. Waited at counter for awhile watching all the employees walk around and never was asked if i had an order or if I'd like to place an order after waiting so long just walked out door ordered from someone else. What a shame, i use to order there so much, now never again
Atmosphere: 1
Food: 1
Service: 1
Kathy B
I'm sorry I'm giving this place (this location) a bad review. It was closed for a while. I was happy to see it reopened. But I won't be going back. Food was okay but service was subpar. And the place is dirty.
Atmosphere: 1
Food: 2
Service: 1
smithdigitalvideo
I got great gluten free pizza. Jamie delivery quickly & was courteous.
Food: 5
Service: 5
Bobby Anderson
It was kinda tasteless. Our order was 77 bucks for some subs and pop. The service was kind and friendly sure. But what it comes down to is the price didn't match the flavor. 4subs and 3 two liters came to that and it was tasteless .. expensive lesson
Atmosphere: 3
Food: 3
Service: 5
George Novosel
Incredibly slow. They watch you wait as they horseplay and joke. The woman is rude. They seem confused and not concerned with your time. Worst Fox's I've been to.
Ryan Sarsfield
My go to pizza when I'm in Butler always fast, fresh, and the place always looks clean love it !
Placed a delivery order at 7:30pm last week for 2 hoagies, and cheese pizza. Double meat and cheese, on the hoagie and i didn't get it. delivery said it would be about 45 minutes, figured that late in the evening it wouldn't be too busy. However, a hour went by and food wasn't there, so i called and was told it just left and it is on its way up. I live 2 minutes up the road. Another 30 minutes went by and still wasn't there so i called again and was told rudely that there was only one cook and he would get it out when he could. So i was lied to originally about the food leaving the store. its almost 9:20pm (almost 2 hours) after i placed my order the food finally showed up COLD and SOGGY! we didn't even eat the food at that point, I usually place a delivery order with them once every two weeks due to kids sports and late nights. This is completely unacceptable, when i order from papa johns, it says 40 minutes and my food is always at my door within 30 minutes, pizza hut says a hour and i have it before that time frame. everytime. this is the third time now the food has been late by a long shot and cold.. I will not be ordering from this place again. I'll save my $50-80 i spend on those orders and get my family meals elsewhere. ontop of all this, the girl that delivered my food ran to my door, in tears apologized for being late and said she got yelled at because shes being slow but she's trying. I gave her another $10 tip on top of my card tip just because she was having a rough day. it's not her fault for having to make excuses for the poor leadership in the store! horrible service, crappy leadership, piss poor customer service and cold food. I normally don't leave bad reviews but this order and experience definitely justified it.
K M
Food took an hour to get here for chicken wings and an Italian sub. And I can't believe they call that a sub, seriously 5 tiny slices of meat barley any lettuce and not even half of a tomato. This sub was seriously 80 percent bread. Never ordering from here again, you can tell what kinda service you're going to get the second they pick up the phone.
thomas lukens
I walked in to place an order a few hours before they closed.And the kid said he was too busy.He couldn't take my order. Do not recommend this place anywhere.The service is horrible
Matt Luciani
The staff is incredibly friendly and the food is everything I expect when eating at a Fox's Pizza. I'm glad the new owners were able to keep Fox's in Butler, and the new paint on the building looks great!
Darren Oates
Worst place for pizza in town. Dry and practically sauceless. I ordered black olives to be added and got about two per slice. Service was a pan-faced reception. Won't see me again.
This was ridiculous. We ordered 4 pizzas at 7:37pm. It was not delivered until 9:56pm. We called the manager and he stated at 8:45pm that it would be there in 2 minutes. It in fact was not. We then called back at approximately 9:20pm and the same manager told us it would be there in 30 minutes. Not to mention the man that took our order (which we believe was the “manager”) could not get the order right without repeating it 3 times. The delivery driver gave us half off (because it was not her fault) and she was very nice about it. We tipped her well but this is absolutely outrageous. We live 9 minutes from this location, so there is no reason for it to take almost 2 1/2 hours.
Atmosphere: 1
Food: 3
Service: 1
Ordered a pizza at 2:21pm online said it would be 25 mins. I got here a half an hour later and the guy at the counter told me it would be an other 15 mins. Outrageous. I didnt come here to have my time wasted. And not an other customer in the parkinglot with 3 employees 2 of them not wearing hats in the kitchen and wesring what lokks like personal hoodies. Thats a healthcode violation. Oh and now i watched two male employees leave the kitchen and leave the building come back without washing their hands and using utensils and the sauce bottles, and the other went into the back and comes back up front with pizza dough in his bare hands.
Its now been 45 mins and a blonde girl came in from the back door no hat or hair net, wearing a tee shirt and pajama pants and walks over to the ovens and grabs a to go bag, idk if shes a delivery driver or what but thats an other healthcode violation. I will absolutely not be comming back here. Ewww.
Ps: I ran several kitchens for my company when I was younger and i have been to a lot of different styles of management's kitchen and this is the worse, whoever the manager is they need replaced, they obviously can't run a kitchen to standard.
This is a serious risk of cross contamination or food born illnesses, i hope the health inspector looks into this, its not just sloppy its a risk to public health.
I really didn’t want to write a bad review because I understand that running a business is hard.. but here it goes. We recently moved to butler. We ordered from our local fox’s religiously (Kittanning) and were pleased every single time. So we decided to order fox’s here in butler - since May we have ordered here 3 different times and were disappointed every single time. The first we ordered, which was a big daddy and 2 half hoagies. A buffalo chicken hoagie and a BLT. The blt had one little slice of bacon and was mostly bread. The buffalo chicken was good, but did not have my extra sauce that I asked for. Okay, whatever. We ate it and didn’t complain because let’s be honest there better things to complain about. 2nd time we ordered just 2 hoagies for pick up. Buffalo and BLT. Was told 45 minutes. I got there 50 minutes after I placed the order, went inside and my food hasn’t even touched the oven yet. They told me they were finishing up my order and it would be a few more minutes. I watched the employees start making my buffalo hoagie and then proceeded to sit my hoagie on the making table where it sat for the next 25 minutes until I walked up to the counter and asked about my food. Still; my hoagie sat on the making table for another 10 minutes at the least before they seen me getting impatient and then finally shoved it in the oven.. I waited inside the store for another 45 minutes on top of the 50 I waited at my home for an order that I was told would take 45 minutes tops. I was very unpleased, needless to say. The hoagies were decent- I won’t deny that. But the wait time was unacceptable considering they were not busy at all and I didnt see them make any other order the entire time I was there. Told my husband that we will not be ordering again. Well a few weeks go by and we decided to give them one more try because we had a coupon for a large pizza and a whole hoagie. Ordered yesterday, they quoted us 40 minutes. Food was done when I got there thankfully. But here’s the thing, my buffalo hoagie was not made with the correct sauce. It had a sweet & tangy sauce on it- mixed with the hot sauce or buffalo. It was horrible. My husband and I BOTH could not eat it. It was absolutely terrible. I’m not sure what they used on it but it was NOT the sauce they used every other time I’ve ordered a buffalo hoagie. I sat and debated if I wanted to contact the store and question it. When I decided that I was going to contact the store I was displeased whenever I spoke with the “owner” who Took no accountability and denied my hoagie being made wrong, with the wrong sauce and honestly was just rude and defensive. He insisted that it was Fox’s recipe- & that he personally made the hoagie himself and also made the buffalo sauce which apparently is a mix of buffalo ranch and bbq sauce ? Which I’ve never heard of in my entire life- Nor have I ever had a taste of barbecue sauce in my buffalo chicken hoagie. I ended the call by telling him that I would not be placing an order again and hung up. We will be finding a new pizza shop to order from here in Butler & will not be giving them a 4th chance
Atmosphere: 3
Food: 2
Service: 1
Stopped in to place order for dinner after working all day. Waited at counter for awhile watching all the employees walk around and never was asked if i had an order or if I'd like to place an order after waiting so long just walked out door ordered from someone else. What a shame, i use to order there so much, now never again
Atmosphere: 1
Food: 1
Service: 1
I'm sorry I'm giving this place (this location) a bad review. It was closed for a while. I was happy to see it reopened. But I won't be going back. Food was okay but service was subpar. And the place is dirty.
Atmosphere: 1
Food: 2
Service: 1
I got great gluten free pizza. Jamie delivery quickly & was courteous.
Food: 5
Service: 5
It was kinda tasteless. Our order was 77 bucks for some subs and pop. The service was kind and friendly sure. But what it comes down to is the price didn't match the flavor. 4subs and 3 two liters came to that and it was tasteless .. expensive lesson
Atmosphere: 3
Food: 3
Service: 5
Incredibly slow. They watch you wait as they horseplay and joke. The woman is rude. They seem confused and not concerned with your time. Worst Fox's I've been to.
My go to pizza when I'm in Butler always fast, fresh, and the place always looks clean love it !
Great food
Restaurantji Recommends
Placed a delivery order at 7:30pm last week for 2 hoagies, and cheese pizza. Double meat and cheese, on the hoagie and i didn't get it. delivery said it would be about 45 minutes, figured that late in the evening it wouldn't be too busy. However, a hour went by and food wasn't there, so i called and was told it just left and it is on its way up. I live 2 minutes up the road. Another 30 minutes went by and still wasn't there so i called again and was told rudely that there was only one cook and he would get it out when he could. So i was lied to originally about the food leaving the store. its almost 9:20pm (almost 2 hours) after i placed my order the food finally showed up COLD and SOGGY! we didn't even eat the food at that point, I usually place a delivery order with them once every two weeks due to kids sports and late nights. This is completely unacceptable, when i order from papa johns, it says 40 minutes and my food is always at my door within 30 minutes, pizza hut says a hour and i have it before that time frame. everytime. this is the third time now the food has been late by a long shot and cold.. I will not be ordering from this place again. I'll save my $50-80 i spend on those orders and get my family meals elsewhere. ontop of all this, the girl that delivered my food ran to my door, in tears apologized for being late and said she got yelled at because shes being slow but she's trying. I gave her another $10 tip on top of my card tip just because she was having a rough day. it's not her fault for having to make excuses for the poor leadership in the store! horrible service, crappy leadership, piss poor customer service and cold food. I normally don't leave bad reviews but this order and experience definitely justified it.
Food took an hour to get here for chicken wings and an Italian sub. And I can't believe they call that a sub, seriously 5 tiny slices of meat barley any lettuce and not even half of a tomato. This sub was seriously 80 percent bread. Never ordering from here again, you can tell what kinda service you're going to get the second they pick up the phone.
I walked in to place an order a few hours before they closed.And the kid said he was too busy.He couldn't take my order. Do not recommend this place anywhere.The service is horrible
The staff is incredibly friendly and the food is everything I expect when eating at a Fox's Pizza. I'm glad the new owners were able to keep Fox's in Butler, and the new paint on the building looks great!
Worst place for pizza in town. Dry and practically sauceless. I ordered black olives to be added and got about two per slice. Service was a pan-faced reception. Won't see me again.
Atmosphere: 1
Food: 1
Service: 1
Loading...