5:40 pm Went to drive through ordered there not the app. Didn't listen to me food was wrong. Problem with payment. 10:30 pm I was charged a second time for my order. Going to try again to call. Then I'm calling the state fraud board to report fraudulent charges.
Steve
There was no music, nobody took our order after standing there for at least 20 minutes resulting in us HAVING to use the kiosk. the diningroom was dirty with unclean tables, employees who ignore customers. and overall this was a horrid experience... The colonel would be disapointed.
Jean Garrett
Once again, our order was wrong. Food is always good, but literally every time we get KFC in Butler PA, there is something wrong. This time we got coleslaw when mashed potatoes were ordered and got 6 dipping sauces when 8 were ordered. Clearly our order was not “double-checked for accuracy”. Order number 331457446 in the name of Katrina G
Kevin Lott
Can’t complain. Their services are solid and the food is always so good.
Andrew deal
Terrible customer service, I came 4 minutes after they locked the dinning room, it was pouring rain outside and my girlfriend wanted kfc and I didn't want to go through the drive through so my car would get soaked, they refused to let me inside to get my food that I ALREADY paid for, resulting in me and my car getting soaked. and had the nerve to say have a nice night. Who does this?
Thomas Brothers
Stopped by @ 1-130 PM. Everything was hot, and good. Best KFC that I can remember.
jerry geriatics
I ordered original and the skin was so hard it got stuck in my throat and I choked and spit it back in the box and left after 2 bites a waste of money and the store just opened at 11 am not like it was sitting around all day maybe left over from yesterday because it was dry also
Josh Vedilago
I ordered off of DoorDash and ordered 8 honey mustard packets and some other sauces with the deals and got 0 sauces.
I am updating this to say that it happened a second time in a row I mean ooohhh they got two of the 8 I ordered this time wow such an improvement why not just do your job correctly.
Sandy Slupe
Obviously can't count. Ordereda 6 piece and got 5. They won't answer the phone. Never going back. They suck
Service: 1
Landon Noullet
Stopped and got the 20 dollar meal deal comes with 6 pc and smaller sides. We tried feeding 4 people and it didn’t work out to well..
The food is usually always good, But lately I've been more impressed with their customer service. I always get my food from the drive-thru and almost always have the same order and it's usually the same lady working the window (not sure of her name, but short blonde hair with tattoos) and she is fantastic. This morning I pulled into the drive-thru and began to place my order and she was able to recognize it was me and asked me if I wanted my usual sides. When I got to the window, we had a good laugh about it before she told me to have a great day and sent me on my way. Excellent customer service. If anybody deserves a raise, it would be this lady.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Fries
Elvis Major
Dining room is closed.....ordered the saucy nuggets and they were horrible....no coating on nuggets so they were square pieces of chicken and thats it
Atmosphere: 1
Food: 3
Service: 5
Kim Bergbigler
There $5.00 meal doesn't include a drink so ther $5 meal is actually $8
Jesse Clifton
Will the cashier was very respectful. And very helpful showing us how to use the boxes. Had the most outstanding customer service in a fast food place.
Atmosphere: 5
Food: 5
Service: 5
Joanne Wissinger
Ordered a 12 pc original recipe of chicken on line for a later pick up time. The chicken was cold and mushy. You couldn’t tell if the pieces were legs, wings, or thighs.
5:40 pm Went to drive through ordered there not the app. Didn't listen to me food was wrong. Problem with payment. 10:30 pm I was charged a second time for my order. Going to try again to call. Then I'm calling the state fraud board to report fraudulent charges.
There was no music, nobody took our order after standing there for at least 20 minutes resulting in us HAVING to use the kiosk. the diningroom was dirty with unclean tables, employees who ignore customers. and overall this was a horrid experience... The colonel would be disapointed.
Once again, our order was wrong. Food is always good, but literally every time we get KFC in Butler PA, there is something wrong. This time we got coleslaw when mashed potatoes were ordered and got 6 dipping sauces when 8 were ordered. Clearly our order was not “double-checked for accuracy”. Order number 331457446 in the name of Katrina G
Can’t complain. Their services are solid and the food is always so good.
Terrible customer service, I came 4 minutes after they locked the dinning room, it was pouring rain outside and my girlfriend wanted kfc and I didn't want to go through the drive through so my car would get soaked, they refused to let me inside to get my food that I ALREADY paid for, resulting in me and my car getting soaked. and had the nerve to say have a nice night. Who does this?
Stopped by @ 1-130 PM. Everything was hot, and good. Best KFC that I can remember.
I ordered original and the skin was so hard it got stuck in my throat and I choked and spit it back in the box and left after 2 bites a waste of money and the store just opened at 11 am not like it was sitting around all day maybe left over from yesterday because it was dry also
I ordered off of DoorDash and ordered 8 honey mustard packets and some other sauces with the deals and got 0 sauces.
I am updating this to say that it happened a second time in a row I mean ooohhh they got two of the 8 I ordered this time wow such an improvement why not just do your job correctly.
Obviously can't count. Ordereda 6 piece and got 5. They won't answer the phone. Never going back. They suck
Service: 1
Stopped and got the 20 dollar meal deal comes with 6 pc and smaller sides. We tried feeding 4 people and it didn’t work out to well..
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Fried Chicken, Mashed Potatoes No Gravy, Cole Slaw, Gravy
Restaurantji Recommends
The food is usually always good, But lately I've been more impressed with their customer service. I always get my food from the drive-thru and almost always have the same order and it's usually the same lady working the window (not sure of her name, but short blonde hair with tattoos) and she is fantastic. This morning I pulled into the drive-thru and began to place my order and she was able to recognize it was me and asked me if I wanted my usual sides. When I got to the window, we had a good laugh about it before she told me to have a great day and sent me on my way. Excellent customer service. If anybody deserves a raise, it would be this lady.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Fries
Dining room is closed.....ordered the saucy nuggets and they were horrible....no coating on nuggets so they were square pieces of chicken and thats it
Atmosphere: 1
Food: 3
Service: 5
There $5.00 meal doesn't include a drink so ther $5 meal is actually $8
Will the cashier was very respectful. And very helpful showing us how to use the boxes. Had the most outstanding customer service in a fast food place.
Atmosphere: 5
Food: 5
Service: 5
Ordered a 12 pc original recipe of chicken on line for a later pick up time. The chicken was cold and mushy. You couldn’t tell if the pieces were legs, wings, or thighs.
Food: 1
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