Not sure if they’re understaffed or what the problem is, but waited in the drive-thru for a half hour and there were only 5 other cars ahead of me. And there isn’t a way to get out of line. Once you’re in line, you’re stuck. Worth it to drive to the Gibsonia location, or better yet - go somewhere local like Cummings Coffee or Vintage Coffeehouse.
Service: 1
Linda Brown
Unless you have a mobile order or are in the drive-through you will wait at least 20 minutes in line the people in the store are the last on the priority list. I just walked in there was one person at the register in front of me and waited 17 minutes for my drink while they filled all the drive-through in mobile orders not to mention the drive-through set up is a whole mess There was absolutely no room in the parking worst experience at a Starbucks by far ever good drinks awful service
James Carroll
Did every single drive thru order before my carry out order, waited 25 minutes for a single coffee when I could’ve waited in the the 20 car drive thru and been done faster. People here have no accountability to their actions.
Food: 1
Service: 1
Ruth McCafferty
Stopped here and didn’t know what to order. The girl Caitlyn? I think was super nice and helped me find a drink I’d like. Great service!! Great staff!!!
Atmosphere: 5
Food: 5
Service: 5
Brianna Rottman
Katelyn was so amazing and welcoming! Grilled cheese and drinks were great!
Atmosphere: 5
Food: 5
Service: 5
Erin Bauer
Love Starbucks and the staff at this store. My only “complaint” makes me sound like a grump - but the music is way too loud. It’s hard to have a conversation or sit to do work. Maybe move the speakers to staff can hear it better without being so loud?
Atmosphere: 4
Food: 5
Service: 5
Abigail Cornish
Insanely long wait no matter what time of day you go. It’s always very disappointing.
Atmosphere: 4
Food: 4
Service: 1
Steve Adams
I always order an extra hot caramel macchiato at this location when I am in Butler, once or twice a week. Over the past couple of years, the drinks have been consistent and very good. However, something has changed in the past month. Three of the macchiatos in the past few weeks had weak coffee and almost no caramel taste. I finally took the last one back and had it remade. What’s different? New employee? Smaller proportions of coffee grounds and caramel syrup? My Starbucks K-cups at home have better flavor than these last few orders. Very disappointing.
Atmosphere: 5
Food: 5
Service: 3
Rana McClelland
I love Starbucks but I’ve ordered too many drinks from the Butler location specifically that have been made wrong, very disappointing especially when the cost of coffee drinks are high to begin with. This has happened even when I was the only car in line, so there’s no excuse that they’re too busy. Please, either slow down and pay attention to what you’re doing or teach the ones making the drinks to make them correctly.
Peter Moniodes
I have only been to starbucks once in my life. I will never go there again. Their prices are higher than Dunkin'. Donuts and the food and drinks are worse. Not to mention, they are probably the most ridiculously priced franchise.In the country.
I try not to get Starbucks too often, but when I do I’m usually greeted by friendly and kind baristas. Not at this location. I went through the drive through today, and my partner and I ordered two drinks. The man taking our orders was barely listening to us, we had to repeat our orders several times, and he was very irate at a question I had about a new drink on their menu. When we pulled up to the window, we were given the wrong size drinks, and the girl with dark hair and glasses ( who I saw mentioned in another 1 star review! ) was very rude when my partner tried to tell her we ordered a larger size.
If you really want Starbucks, go to a different location. If you just want a drink for a nice treat, go to Dunkin or somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Kristi Johnson
First time coming to this Starbucks ordered a caramel ribbon crunch and it literally tasted like white milk no crunchies, no whipped cream, very little caramel, so disappointed considering you pay 7$ for a drink
George Batev
Used the drive through. No delays. Great coffee
Service: 5
J.
Ten minutes to never get a coffee I paid for. Folks just standing around after taking my order. Don't take mah order or mah money if you arent going to make eventually make the order. Super frustrating, and I'm usually not like this with reviews, but this is a new level for me.
Atmosphere: 2
Service: 1
Dakota Mcelhinny
i was with my aunt and i used my apple pay in the drive through however my aunt didn’t know how to use it due to never using it before and the brunette girl with glasses in the window got all mad and slammed the scanner thing on the counter. Such rude workers it definitely isn’t the first time either.
Not sure if they’re understaffed or what the problem is, but waited in the drive-thru for a half hour and there were only 5 other cars ahead of me. And there isn’t a way to get out of line. Once you’re in line, you’re stuck. Worth it to drive to the Gibsonia location, or better yet - go somewhere local like Cummings Coffee or Vintage Coffeehouse.
Service: 1
Unless you have a mobile order or are in the drive-through you will wait at least 20 minutes in line the people in the store are the last on the priority list. I just walked in there was one person at the register in front of me and waited 17 minutes for my drink while they filled all the drive-through in mobile orders not to mention the drive-through set up is a whole mess There was absolutely no room in the parking worst experience at a Starbucks by far ever good drinks awful service
Did every single drive thru order before my carry out order, waited 25 minutes for a single coffee when I could’ve waited in the the 20 car drive thru and been done faster. People here have no accountability to their actions.
Food: 1
Service: 1
Stopped here and didn’t know what to order. The girl Caitlyn? I think was super nice and helped me find a drink I’d like. Great service!! Great staff!!!
Atmosphere: 5
Food: 5
Service: 5
Katelyn was so amazing and welcoming! Grilled cheese and drinks were great!
Atmosphere: 5
Food: 5
Service: 5
Love Starbucks and the staff at this store. My only “complaint” makes me sound like a grump - but the music is way too loud. It’s hard to have a conversation or sit to do work. Maybe move the speakers to staff can hear it better without being so loud?
Atmosphere: 4
Food: 5
Service: 5
Insanely long wait no matter what time of day you go. It’s always very disappointing.
Atmosphere: 4
Food: 4
Service: 1
I always order an extra hot caramel macchiato at this location when I am in Butler, once or twice a week. Over the past couple of years, the drinks have been consistent and very good. However, something has changed in the past month. Three of the macchiatos in the past few weeks had weak coffee and almost no caramel taste. I finally took the last one back and had it remade. What’s different? New employee? Smaller proportions of coffee grounds and caramel syrup? My Starbucks K-cups at home have better flavor than these last few orders. Very disappointing.
Atmosphere: 5
Food: 5
Service: 3
I love Starbucks but I’ve ordered too many drinks from the Butler location specifically that have been made wrong, very disappointing especially when the cost of coffee drinks are high to begin with. This has happened even when I was the only car in line, so there’s no excuse that they’re too busy. Please, either slow down and pay attention to what you’re doing or teach the ones making the drinks to make them correctly.
I have only been to starbucks once in my life. I will never go there again. Their prices are higher than Dunkin'. Donuts and the food and drinks are worse.
Not to mention, they are probably the most ridiculously priced franchise.In the country.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I try not to get Starbucks too often, but when I do I’m usually greeted by friendly and kind baristas. Not at this location.
I went through the drive through today, and my partner and I ordered two drinks. The man taking our orders was barely listening to us, we had to repeat our orders several times, and he was very irate at a question I had about a new drink on their menu.
When we pulled up to the window, we were given the wrong size drinks, and the girl with dark hair and glasses ( who I saw mentioned in another 1 star review! ) was very rude when my partner tried to tell her we ordered a larger size.
If you really want Starbucks, go to a different location.
If you just want a drink for a nice treat, go to Dunkin or somewhere else.
Atmosphere: 1
Food: 1
Service: 1
First time coming to this Starbucks ordered a caramel ribbon crunch and it literally tasted like white milk no crunchies, no whipped cream, very little caramel, so disappointed considering you pay 7$ for a drink
Used the drive through. No delays. Great coffee
Service: 5
Ten minutes to never get a coffee I paid for. Folks just standing around after taking my order. Don't take mah order or mah money if you arent going to make eventually make the order. Super frustrating, and I'm usually not like this with reviews, but this is a new level for me.
Atmosphere: 2
Service: 1
i was with my aunt and i used my apple pay in the drive through however my aunt didn’t know how to use it due to never using it before and the brunette girl with glasses in the window got all mad and slammed the scanner thing on the counter. Such rude workers it definitely isn’t the first time either.
Service: 1
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