Slowest services ever, it felt like the employees were working in slow motion. Other then that it’s your normal auntie Anne’s pretzel stand
Adam Zeigler
Auntie Anne’s at the capital city mall is a small place in the middle of the mall. Pretzels were fresh and delicious! They were busy and the line moved quickly. I got new one handed snack that included a drink, nuggets and cheese! Whoever invented that came up with a really great idea! It was super helpful shopping the mall and snaking on delicious pretzels and cheese!
Don’t bother ordering on Uber Eats. There’s a 50% chance they’ll cancel your order and immediately show themselves as “closed” despite having just shown themselves as “open”. If they aren’t going to fulfill orders, they shouldn’t be on Uber Eats. Only restaurant that has ever done to me and has done it multiple times over the past two months at all different times of day and days of the week with no pattern I’ve been able to discern. Yes, the food is delicious, but not delicious enough to put up with this nonsense. Don’t let them waste your time, order from somewhere else.
Atmosphere: 1
Food: 5
Service: 1
D
The employees are too lazy to work until the mall closes. They were more concerned with cleaning up than the line wrapped around the store.
Atmosphere: 1
Food: 1
Service: 1
WA Patterson
For as popular as Auntie Anne’s pretzels are, you would think if there was a line running around their shop, they would have two cashiers checking people out. When we were there today, we stood in line for nearly 20 minutes, while one slightly handicapped woman served us and checked us out at the register, one employee was making new pretzels, and two other employees were just standing around. Wish the service was better.
I love the pretzels and almost died on cinnamon pretzel bites because of my friend telling me a joke.
Atmosphere: 5
Food: 5
Service: 3
DENISE BESTWICK
I can't order a drink on their app because there is no place to customize NO ICE. The pretzels were better when they had all the flavors. Garlic powder (not the yucky Garlic herb). Rasin with glaze, sour cream and onion. I miss the pretzel dog with crispy cheese on top. I really miss the fresh brewed iced tea.
Atmosphere: 5
Food: 4
Service: 5
Amanda Elaine
Slowest service I’ve ever had in my life. The employees were constantly stopping in the middle of serving customers to talk and dawdle. The young man who was helping customers actually stopped to talk to what i can only assume was his girlfriend (or a girl he liked) and make her a drink while everyone in line just stood there waiting. If i was the owner of this stand i would be livid to see my employees destroying my business image. Negative two stars.
Brandon Pizarro
20 people in line & only one cup of pretzels & one hotdog, no lemonade only fountain drinks.
Service: 1
Christopher Barnhart
nice warm pretzel
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Original Pretzel Nuggets, Cheese Dip
Never seen so many people “working” at a time but not actually accomplishing anything. 5 associates total and 3 were just holding up the counter. Stood in line for 20 min and only 5 customers were taken care of. Til I abandoned the line it was 26 people deep.
Atmosphere: 1
Food: 1
Service: 1
Zander Stover
Quality pretzels. People give this place too much of a hard time; it really is just pretzels.
Laura Heagey
How can u not except cash??? After standing in line 20 minutes with 2 young kids just to be turned away bc I only have cash is ridiculous. Now I have 2 crying very upset kids. Not to mention hungry. I'm Christmas shopping and I only carry cash this time of year. Thanks alot for upsetting my kids. I will jot support your business ever again.
Atmosphere: 1
Food: 1
Service: 1
Zaphaniah Tate
My experience there was horrible I found out the employer name was Carlos he was rude and disrespectful he mad fun of my brother with autism this store should be ashamed to still allow this!
Atmosphere: 1
Food: 1
Service: 1
Alexander Stover
Quality pretzels. People give this place too much of a hard time; it really is just pretzels.
Slowest services ever, it felt like the employees were working in slow motion. Other then that it’s your normal auntie Anne’s pretzel stand
Auntie Anne’s at the capital city mall is a small place in the middle of the mall. Pretzels were fresh and delicious! They were busy and the line moved quickly. I got new one handed snack that included a drink, nuggets and cheese! Whoever invented that came up with a really great idea! It was super helpful shopping the mall and snaking on delicious pretzels and cheese!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sugar Pretzel, Original, Cinnamon Sugar Pretzel Nuggets Bucket, Cheese Dip, Pepperoni Nuggets Bucket, Pretzel Buckets, Pepperoni Pretzel Nuggets Bucket, Classic Pretzel Packages
Don’t bother ordering on Uber Eats. There’s a 50% chance they’ll cancel your order and immediately show themselves as “closed” despite having just shown themselves as “open”. If they aren’t going to fulfill orders, they shouldn’t be on Uber Eats. Only restaurant that has ever done to me and has done it multiple times over the past two months at all different times of day and days of the week with no pattern I’ve been able to discern. Yes, the food is delicious, but not delicious enough to put up with this nonsense. Don’t let them waste your time, order from somewhere else.
Atmosphere: 1
Food: 5
Service: 1
The employees are too lazy to work until the mall closes. They were more concerned with cleaning up than the line wrapped around the store.
Atmosphere: 1
Food: 1
Service: 1
For as popular as Auntie Anne’s pretzels are, you would think if there was a line running around their shop, they would have two cashiers checking people out. When we were there today, we stood in line for nearly 20 minutes, while one slightly handicapped woman served us and checked us out at the register, one employee was making new pretzels, and two other employees were just standing around. Wish the service was better.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket
I love the pretzels and almost died on cinnamon pretzel bites because of my friend telling me a joke.
Atmosphere: 5
Food: 5
Service: 3
I can't order a drink on their app because there is no place to customize NO ICE. The pretzels were better when they had all the flavors. Garlic powder (not the yucky Garlic herb). Rasin with glaze, sour cream and onion. I miss the pretzel dog with crispy cheese on top. I really miss the fresh brewed iced tea.
Atmosphere: 5
Food: 4
Service: 5
Slowest service I’ve ever had in my life. The employees were constantly stopping in the middle of serving customers to talk and dawdle. The young man who was helping customers actually stopped to talk to what i can only assume was his girlfriend (or a girl he liked) and make her a drink while everyone in line just stood there waiting. If i was the owner of this stand i would be livid to see my employees destroying my business image. Negative two stars.
20 people in line & only one cup of pretzels & one hotdog, no lemonade only fountain drinks.
Service: 1
nice warm pretzel
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Original Pretzel Nuggets, Cheese Dip
Restaurantji Recommends
Never seen so many people “working” at a time but not actually accomplishing anything. 5 associates total and 3 were just holding up the counter. Stood in line for 20 min and only 5 customers were taken care of. Til I abandoned the line it was 26 people deep.
Atmosphere: 1
Food: 1
Service: 1
Quality pretzels. People give this place too much of a hard time; it really is just pretzels.
How can u not except cash??? After standing in line 20 minutes with 2 young kids just to be turned away bc I only have cash is ridiculous. Now I have 2 crying very upset kids. Not to mention hungry. I'm Christmas shopping and I only carry cash this time of year. Thanks alot for upsetting my kids. I will jot support your business ever again.
Atmosphere: 1
Food: 1
Service: 1
My experience there was horrible I found out the employer name was Carlos he was rude and disrespectful he mad fun of my brother with autism this store should be ashamed to still allow this!
Atmosphere: 1
Food: 1
Service: 1
Quality pretzels. People give this place too much of a hard time; it really is just pretzels.
Loading...