Take out order totally messed up. While manager made the necessary corrections, he spent more time justifying the staff mistakes than apologizing. Order came out about 30 minutes later than the estimated pickup time and not prepared per the order ticket. Final straw was after I was home and looked at the cookies they provided, found them to be chocolate chip rather than the oatmeal Rasin I ordered.
Lisa Walker-smith
Worst meal I ever had!! I got chicken (thigh) was suppose to be chicken BREAST, was suppose to be filled (stuffed) with cheese and prosciutto. It wasn’t filled with nothing but salty greasy something (butter sauce) and two slivers of mushrooms. It was so dry I could hardly swallow it. It was cold, everything was cold!!!! Then I thought they could l rectify themselves with pumpkin bread pudding. I never thought anyone could screw up dessert welp they did. It was like eating soggy stuffing with a bittery taste of pumpkin. It was HORRIBLE!! Although I got my meal for free I still will never return!!!!! They should have paid me for trying their over cooked chicken thigh, cold potato’s and pasta and disgusting disgusting pumpkin bread pudding!! I’m still in disbelief that they served me chicken thigh with over cooked with no cheese or prosciutto!!! Get it together Carrabas I’m West Chester! At least wow someone with dessert!
Atmosphere: 3
Food: 1
Service: 5
Nicki
Atmosphere and food were perfect. Dani L is a wonderful server. Will come again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Marsala, Chicken Parmesan, Mama Mandola
Laura Panameno
It was an amazing experience our server Dani was beyond amazing and the manager Bryant was very friendly as well.
Atmosphere: 5
Food: 5
Service: 5
Jess M.
Jill was awesome, food was delicious !!! I had the lobster ravioli. Would def come back!
Karina Gomez Belbot
Wish I could say better things about this place but it was quite a fail. Our waitress took about 20 minutes to come ask us what we wanted to drink. She never came back for any orders so after waiting 10 minutes for our drink we decided to put all our appetizer and dinner options. It took about 45 minutes to get my entree. I kept asking everyone about my food and nobody would give me a clear answer. I never expected to sit at a restaurant for over 2 hours for a quick meal. This place is just not it. Their customer service was more than extremely disappointing. The manager also didn’t seem to have much regard on anything that was happening. Was the food worth 2+ hours of wait ABSOLUTELY NOT.
Atmosphere: 4
Food: 3
Service: 1
Маргарита Дорофеева
Fried mozzarella was tastyItalian and Cesar salad were also goodPasta mozzalini was goodEggplant was little bit over fried and saltyBut at all everything were goodWorkers were friendlyAnd all dishes were cooked very fastSo totally recommend
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fried Mozzarella, Caesar Salad
Nic Mager
We never got water throughout our whole meal even though we asked for someAppetizer and salad didn't come until the entree was also readyEntree is generally pretty well done.
Atmosphere: 4
Food: 4
Service: 1
B W
The chicken Bryan is amazing! I order two for take out... just for me..lol. I live in Delaware and it's worth the drive. Wish they had one in Delaware.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Chicken Bryan
Liz LaPorta
Went to dinner with my aunts last Saturday. Waitress was incredibly friendly and knowledgeable. Service was prompt and food was good.
Service was extremely slow, took us an hour to get our food when they only had 5 tables at most on a Sunday night. Extremely over priced & was suppose to get a free appetizer. Bill was $80 and sucked, should've went elsewhere and got filet mignon for same
Atmosphere: 1
Food: 2
Service: 1
Sue Oxenreider
Food was delicious especially soups. Good selection of entrees. The $10 take home meal is well worth it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Rigatoni Campagnolo, Mama Mandola
Sweet Rose Desire
We have been to other Carrabba's, this one is the best. They make everything but the desert in house such as sauces, stuffed mushroom and cheese sticks even the seasonings for the oil for the bread on site, you can taste the differences. The food is so tasty, we consider it the best in the area. The service is wonderful and the owner is very friendly. Highly recommended!
We waited about 10 mins before anyone took even a drink order and there was only 2-3 people in restaurant.Once the waitress started to help us she was very nice and attentive.Food was great and the $10 take home entree offer is wonderful! We will enjoy our second meal today.
Atmosphere: 3
Food: 4
Service: 4
Joan L.
Had an amazing meal! Service from Michael was exceptional. Manager attentive and food excellent! Will be back to Painter's Crossing location!
Take out order totally messed up. While manager made the necessary corrections, he spent more time justifying the staff mistakes than apologizing. Order came out about 30 minutes later than the estimated pickup time and not prepared per the order ticket. Final straw was after I was home and looked at the cookies they provided, found them to be chocolate chip rather than the oatmeal Rasin I ordered.
Worst meal I ever had!! I got chicken (thigh) was suppose to be chicken BREAST, was suppose to be filled (stuffed) with cheese and prosciutto. It wasn’t filled with nothing but salty greasy something (butter sauce) and two slivers of mushrooms. It was so dry I could hardly swallow it. It was cold, everything was cold!!!! Then I thought they could l rectify themselves with pumpkin bread pudding. I never thought anyone could screw up dessert welp they did. It was like eating soggy stuffing with a bittery taste of pumpkin. It was HORRIBLE!! Although I got my meal for free I still will never return!!!!! They should have paid me for trying their over cooked chicken thigh, cold potato’s and pasta and disgusting disgusting pumpkin bread pudding!! I’m still in disbelief that they served me chicken thigh with over cooked with no cheese or prosciutto!!! Get it together Carrabas I’m West Chester! At least wow someone with dessert!
Atmosphere: 3
Food: 1
Service: 5
Atmosphere and food were perfect. Dani L is a wonderful server. Will come again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Marsala, Chicken Parmesan, Mama Mandola
It was an amazing experience our server Dani was beyond amazing and the manager Bryant was very friendly as well.
Atmosphere: 5
Food: 5
Service: 5
Jill was awesome, food was delicious !!! I had the lobster ravioli. Would def come back!
Wish I could say better things about this place but it was quite a fail. Our waitress took about 20 minutes to come ask us what we wanted to drink. She never came back for any orders so after waiting 10 minutes for our drink we decided to put all our appetizer and dinner options. It took about 45 minutes to get my entree. I kept asking everyone about my food and nobody would give me a clear answer. I never expected to sit at a restaurant for over 2 hours for a quick meal. This place is just not it. Their customer service was more than extremely disappointing. The manager also didn’t seem to have much regard on anything that was happening. Was the food worth 2+ hours of wait ABSOLUTELY NOT.
Atmosphere: 4
Food: 3
Service: 1
Fried mozzarella was tastyItalian and Cesar salad were also goodPasta mozzalini was goodEggplant was little bit over fried and saltyBut at all everything were goodWorkers were friendlyAnd all dishes were cooked very fastSo totally recommend
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fried Mozzarella, Caesar Salad
We never got water throughout our whole meal even though we asked for someAppetizer and salad didn't come until the entree was also readyEntree is generally pretty well done.
Atmosphere: 4
Food: 4
Service: 1
The chicken Bryan is amazing! I order two for take out... just for me..lol. I live in Delaware and it's worth the drive. Wish they had one in Delaware.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Chicken Bryan
Went to dinner with my aunts last Saturday. Waitress was incredibly friendly and knowledgeable. Service was prompt and food was good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caesar Salad
Restaurantji Recommends
Service was extremely slow, took us an hour to get our food when they only had 5 tables at most on a Sunday night. Extremely over priced & was suppose to get a free appetizer. Bill was $80 and sucked, should've went elsewhere and got filet mignon for same
Atmosphere: 1
Food: 2
Service: 1
Food was delicious especially soups. Good selection of entrees. The $10 take home meal is well worth it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Rigatoni Campagnolo, Mama Mandola
We have been to other Carrabba's, this one is the best. They make everything but the desert in house such as sauces, stuffed mushroom and cheese sticks even the seasonings for the oil for the bread on site, you can taste the differences. The food is so tasty, we consider it the best in the area. The service is wonderful and the owner is very friendly. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fettuccine Alfredo, Calamari, Chicken Marsala, Chicken Parmesan
We waited about 10 mins before anyone took even a drink order and there was only 2-3 people in restaurant.Once the waitress started to help us she was very nice and attentive.Food was great and the $10 take home entree offer is wonderful! We will enjoy our second meal today.
Atmosphere: 3
Food: 4
Service: 4
Had an amazing meal! Service from Michael was exceptional. Manager attentive and food excellent! Will be back to Painter's Crossing location!