Got out order MOSTLY right, as you begin to expect from a chain store coffee place. Slow and bare minimum.
Stephany D
Don't go here; these people have no manners at all. After ordering NICELY and telling them my name, they decided to name my order Dusty in front of everyone. Terrible customer service. Last time I’ll go to a Starbucks location.
Victoria VanWagner
Ordered at the register because there was no line and I had time before my flight and waited and waited for my 1 coffee and it had been over 15-20min I finally asked if they even had my order at this point and they rudely said no and “someone must’ve taken my drink” when I have been standing there the whole time so obviously that wasn’t true. The employee was then very passive aggressive at this point and being obnoxious with the overly smiling of just making me uncomfortable just because they misplaced my ticket. Just rude and unprofessional. Go to the Dunkin’ !!!!
Halle O'Neill
quick and amazing staff
Shane Nolt
It’s expensive but it’s kinda good ig
Mark Kemper
Vegetarian options: A few options for light bites.
Parking: In the airport.
Kid-friendliness: OK for kids.
Atmosphere: 4
Food: 4
Service: 4
Lauren Ritter
I am from out of town so I don’t frequent the area much. Due to the mixed reviews I was hesitant to wait and order here vs going to a Starbucks before arriving at the airport. I was pleasantly surprised that my drink came relatively quickly (I used the mobile app to order) and that it was accurate. Staff seemed busy but were still polite. I did not order any food.
Atmosphere: 3
Service: 4
Cori Hughes
I had a connecting flight and stopped in to get an iced coffee, I ordered 8 shots of espresso and was questioned “8?” I said yes, I say thank you because I have manners, the staff does not, I then proceed to wait in line with others waiting for their coffee. While I wait the male who took my order says to one of the 2 females working in annoyance “8 shots!!” The female then shakes her head in annoyance. I’m literally looking right at them. Everyone seemed to be below them and annoy them. Every time a customer asked for something and said thank you the staff silently gave them what they asked for and walked around like they would love to be anywhere but there. The atmosphere was so horrible. I’ve never been to such a horrible Starbucks. Like literally these two hate their jobs.
Atmosphere: 1
Food: 5
Service: 1
Nicholas Milliron
The employees work hard but there's too many orders here and too long of a wait. Need more employees.
Atmosphere: 1
Food: 3
Service: 1
Erin Driscoll
I’ve been to tons of Starbucks over the years and this was by far the worst experience I’ve had. Drinks were watery. My American was water, almond milk with a hint of coffee flavor. They forgot to put Carmel in the Carmel latte. Every employee was moving at sloth speed. It took longer to order and get drinks than it did to get through security. Not to mention there was a hoard of employees standing in the back of the store.
Liquid sweetener in drink though not on order and requested sugar free vanilla. Had to throw out.
Food: 3
Service: 3
Malli Mei
Hi, We love Starbucks. But the fact of eliminating the tables and chairs gives the impression (well, maybe it's a fact) that Starbucks has become an utterly expensive walk-through place to just grab a drink and leave. How these prices can be longer justified when the experience is so lacking? I believe that while looking for convenience, management is probably missing the point and jeopardizing what was an excellent concept that allowed the (worldwide) success of Starbucks. We still like the drinks and the app though.
Ted Kyle
Sad to say, the powers that be for this location in the Pittsburgh airport core has made it worth avoiding. Ripped out all the seating and often leave it under-staffed. Enjoyed it when it first opened here. Now I avoid it like the plague.
Atmosphere: 1
Food: 4
Service: 1
KC192021
Worst Starbucks at an airport! It is always understaffed with very long wait times! Skip this location!
Atmosphere: 1
Food: 1
Service: 1
Zach C
I ordered online. I waited for 25 min and I still never got my order. I tried to cancel but they wouldn’t let me and kept my payment.
Got out order MOSTLY right, as you begin to expect from a chain store coffee place. Slow and bare minimum.
Don't go here; these people have no manners at all. After ordering NICELY and telling them my name, they decided to name my order Dusty in front of everyone. Terrible customer service. Last time I’ll go to a Starbucks location.
Ordered at the register because there was no line and I had time before my flight and waited and waited for my 1 coffee and it had been over 15-20min I finally asked if they even had my order at this point and they rudely said no and “someone must’ve taken my drink” when I have been standing there the whole time so obviously that wasn’t true. The employee was then very passive aggressive at this point and being obnoxious with the overly smiling of just making me uncomfortable just because they misplaced my ticket. Just rude and unprofessional. Go to the Dunkin’ !!!!
quick and amazing staff
It’s expensive but it’s kinda good ig
Vegetarian options: A few options for light bites.
Parking: In the airport.
Kid-friendliness: OK for kids.
Atmosphere: 4
Food: 4
Service: 4
I am from out of town so I don’t frequent the area much. Due to the mixed reviews I was hesitant to wait and order here vs going to a Starbucks before arriving at the airport. I was pleasantly surprised that my drink came relatively quickly (I used the mobile app to order) and that it was accurate. Staff seemed busy but were still polite. I did not order any food.
Atmosphere: 3
Service: 4
I had a connecting flight and stopped in to get an iced coffee, I ordered 8 shots of espresso and was questioned “8?” I said yes, I say thank you because I have manners, the staff does not, I then proceed to wait in line with others waiting for their coffee. While I wait the male who took my order says to one of the 2 females working in annoyance “8 shots!!” The female then shakes her head in annoyance. I’m literally looking right at them. Everyone seemed to be below them and annoy them. Every time a customer asked for something and said thank you the staff silently gave them what they asked for and walked around like they would love to be anywhere but there. The atmosphere was so horrible. I’ve never been to such a horrible Starbucks. Like literally these two hate their jobs.
Atmosphere: 1
Food: 5
Service: 1
The employees work hard but there's too many orders here and too long of a wait. Need more employees.
Atmosphere: 1
Food: 3
Service: 1
I’ve been to tons of Starbucks over the years and this was by far the worst experience I’ve had. Drinks were watery. My American was water, almond milk with a hint of coffee flavor. They forgot to put Carmel in the Carmel latte. Every employee was moving at sloth speed. It took longer to order and get drinks than it did to get through security. Not to mention there was a hoard of employees standing in the back of the store.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Liquid sweetener in drink though not on order and requested sugar free vanilla. Had to throw out.
Food: 3
Service: 3
Hi,
We love Starbucks. But the fact of eliminating the tables and chairs gives the impression (well, maybe it's a fact) that Starbucks has become an utterly expensive walk-through place to just grab a drink and leave. How these prices can be longer justified when the experience is so lacking? I believe that while looking for convenience, management is probably missing the point and jeopardizing what was an excellent concept that allowed the (worldwide) success of Starbucks. We still like the drinks and the app though.
Sad to say, the powers that be for this location in the Pittsburgh airport core has made it worth avoiding. Ripped out all the seating and often leave it under-staffed. Enjoyed it when it first opened here. Now I avoid it like the plague.
Atmosphere: 1
Food: 4
Service: 1
Worst Starbucks at an airport! It is always understaffed with very long wait times! Skip this location!
Atmosphere: 1
Food: 1
Service: 1
I ordered online. I waited for 25 min and I still never got my order. I tried to cancel but they wouldn’t let me and kept my payment.
Service: 1
Loading...