The Dickson City, PA crew members have consistently been rude for years. Today, I watched a completed order sit for over two minutes while three employees walked by without acknowledging it. When I politely asked if it was ready, I was met with a rude, dismissive response: “When it’s done, we’ll move it to the pickup station.” I pointed out that it had been sitting there completed for some time, and was met with more attitude. It seems like simply asking a question at this location results in hostility. There’s no urgency or courtesy, just reliance on a tablet system and staff who seem uninterested in completing orders promptly or in the order they’re received. The customer service here has been poor for years, and nothing ever seems to improve.
Paul Lopez
Worst service ever...no one ever attends the front counter and they leave you waiting for 10-15 minutes until you yell out for them. I've had conversations with several people on several occasions about the employees' neglect in helping customers. Not just once or twice, but ecery single time. All I ever order is a hot coffee, it takes them another five minutes to pour a cup of coffee....Rediculous!!! I will NEVER come back to this location.
Atmosphere: 1
Food: 3
Service: 1
Daria Poklemba
The app menu when walking in is not consistent with the menu on wall at register. Cashier not aware of discrepancies. Tried explaining 3x, still didn't understand. Spent 7.19 for avocado toast and a small decaf. Guess "clean" food is $$$.
Lady with the blonde hair (manager lady) is SO rude. Took her 15 min to find pumpkin coffee flavor on the register and then told another customer who was waiting also for munchkins, told her no she didn’t want to get them. Don’t like your job, quit. Cherie is AMAZINGGGGG though. Always has been<333
Atmosphere: 1
Service: 1
HENRY TRAPP
Food is always cold is it that hard to cook food till it hot all the way through and no matter what my order is its never the same it's only this location. Maybe the owner needs to be here more often to keep up with quality control issues. Definitely do not recommend this location
Atmosphere: 2
Food: 1
Service: 1
Jenna Smith
Best Dunkin for coffee. Always tastes good and always consistent. I drive further to go to this one because I know the coffee will be on point.
Aniya Sicovitch
Today, I placed a mobile order at 11:29am. Long story short, I didn’t get my order until 12:11pm & everything was cold?? I’ve worked in the food industry for 8 years and am always beyond patient because I know how it is to be overwhelmed and busy, but 45 minutes for 2 COLD sandwiches and hashbrowns is insane. I finally asked for a refund, the manager did not know how to do it. Instead, my food suddenly appeared and was ready so I was expected to just take the food and move on. After 45 minutes, I lost interest because no Dunkin’ donuts sandwich is worth a 45 minute wait. Being that my food was ice cold, it was obvious that it was sitting ready, behind the counter for likely 30 minutes. Like I said, I understand the food industry gets insane but do better. Even though I live 3 minutes from this Dunkin I will go out of my way to go to any other Dunkin.
Atmosphere: 1
Food: 2
Service: 1
Emma Holmes
My partner and I frequent this Dunkin. I do always try to be patient when going to food establishments because I know that it’s a hard job and it gets busy at the particular location. Today, we waited an hour in the drive-thru for a cold brew, an iced latte, a bagel and a donut. The service was very unfriendly also. The last time I was there about two weeks I was also treated EXTREMELY rudely by an older woman at the window when recieving my order. Like I said, I try to be patient with food service and I waited to leave a review, but after this trip, I will not be returning. Do not waste your time waiting at this location, go to either the Eynon location or the Business 6 location.
The Dickson City, PA crew members have consistently been rude for years. Today, I watched a completed order sit for over two minutes while three employees walked by without acknowledging it. When I politely asked if it was ready, I was met with a rude, dismissive response: “When it’s done, we’ll move it to the pickup station.” I pointed out that it had been sitting there completed for some time, and was met with more attitude. It seems like simply asking a question at this location results in hostility. There’s no urgency or courtesy, just reliance on a tablet system and staff who seem uninterested in completing orders promptly or in the order they’re received. The customer service here has been poor for years, and nothing ever seems to improve.
Worst service ever...no one ever attends the front counter and they leave you waiting for 10-15 minutes until you yell out for them. I've had conversations with several people on several occasions about the employees' neglect in helping customers. Not just once or twice, but ecery single time. All I ever order is a hot coffee, it takes them another five minutes to pour a cup of coffee....Rediculous!!! I will NEVER come back to this location.
Atmosphere: 1
Food: 3
Service: 1
The app menu when walking in is not consistent with the menu on wall at register. Cashier not aware of discrepancies. Tried explaining 3x, still didn't understand. Spent 7.19 for avocado toast and a small decaf. Guess "clean" food is $$$.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Avocado Toast
Crazy lines, rude staff, manager fails to staff enough employees, cold food, cold drinks, awful experience
Atmosphere: 1
Food: 1
Service: 1
Service is long wait,drive-thru is long,
Atmosphere: 1
Food: 3
Service: 1
Lady with the blonde hair (manager lady) is SO rude. Took her 15 min to find pumpkin coffee flavor on the register and then told another customer who was waiting also for munchkins, told her no she didn’t want to get them. Don’t like your job, quit. Cherie is AMAZINGGGGG though. Always has been<333
Atmosphere: 1
Service: 1
Food is always cold is it that hard to cook food till it hot all the way through and no matter what my order is its never the same it's only this location. Maybe the owner needs to be here more often to keep up with quality control issues. Definitely do not recommend this location
Atmosphere: 2
Food: 1
Service: 1
Best Dunkin for coffee. Always tastes good and always consistent. I drive further to go to this one because I know the coffee will be on point.
Today, I placed a mobile order at 11:29am. Long story short, I didn’t get my order until 12:11pm & everything was cold?? I’ve worked in the food industry for 8 years and am always beyond patient because I know how it is to be overwhelmed and busy, but 45 minutes for 2 COLD sandwiches and hashbrowns is insane. I finally asked for a refund, the manager did not know how to do it. Instead, my food suddenly appeared and was ready so I was expected to just take the food and move on. After 45 minutes, I lost interest because no Dunkin’ donuts sandwich is worth a 45 minute wait. Being that my food was ice cold, it was obvious that it was sitting ready, behind the counter for likely 30 minutes. Like I said, I understand the food industry gets insane but do better. Even though I live 3 minutes from this Dunkin I will go out of my way to go to any other Dunkin.
Atmosphere: 1
Food: 2
Service: 1
My partner and I frequent this Dunkin. I do always try to be patient when going to food establishments because I know that it’s a hard job and it gets busy at the particular location. Today, we waited an hour in the drive-thru for a cold brew, an iced latte, a bagel and a donut. The service was very unfriendly also. The last time I was there about two weeks I was also treated EXTREMELY rudely by an older woman at the window when recieving my order. Like I said, I try to be patient with food service and I waited to leave a review, but after this trip, I will not be returning. Do not waste your time waiting at this location, go to either the Eynon location or the Business 6 location.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Good service!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bacon-Topped Avocado Toast, Hash Browns, Dunkin' Refreshers
Waiting 45 minutes for two drinks for them to be completely wrong this is ridiculous
Atmosphere: 1
Food: 1
Service: 1
Friendly staff and always a few laughs.
Atmosphere: 5
Food: 5
Service: 5
Go there for 2 donuts. Waited 15 mins, and they heated over, looking the inside line.
Atmosphere: 1
Food: 3
Service: 1
Drive thru staff were extremely rude.
Loading...