Ordered a birthday cake for an 18th birthday, 2 weeks in advance (store requires 48-hours notice), and they forgot to make the cake. On top of that, they needed to call the supervisor of the store to get approval to issue a refund for a product that we ordered and was never made. Ultimately, we got the refund, but were left to scramble for a cake thanks to this incompetency. We've ordered many cakes from this location without a problem, but unfortunately, this was the final time as we will take our money elsewhere.
Atmosphere: 3
Food: 4
Service: 1
grace olah
The atmosphere is awesome here, the workers are so nice and attentive!
Atmosphere: 5
Food: 5
Service: 5
chandra M
I ordered a unicorn cake for my daughter’s unicorn-themed birthday party 3 days in advance through their online system. I received a confirmation email and everything seemed fine. However, when I went to pick it up on the day of the event, they told me that they **never received the order**. No solution was offered, and my daughter's birthday theme was **completely ruined**. I won’t be ordering from here again. **Very disappointed!**
Atmosphere: 1
Food: 1
Service: 1
Michelle Barnes
Have ordered both in store and through door dash...since there are new owners, customer service and quality are non-existent. I ordered a bagel with extra cream cheese and got a scraping. I asked for more, and was told that is all they are allowed to use. I offered to pay for it and was refused. I'm sorry, you won't allow me to purchase this? The door dash orders are always wrong, missing something or incomplete in some way. I know that when Ed owned the store, and Tammy and Mindy were there, it was great! We will order from ANYWHERE else when placing staff orders!
Food: 1
Service: 1
JM
Very unprofessional employees
Ramesh D Foodie
Located in uwchlan Ave between Exton and Downingtown, this Baskin Robbins is inside or shares space with Dunkin. They got a lot of flavors of ice cream. Also, they got cake to order or select from. Nice place worth trying. Also, they do have indoor and outdoor seating.
Atmosphere: 3
Food: 5
Service: 3
Joe
Very unprofessional employees
Ellis Madagan
The ice cream itself is incredibly mid, I’d say maybe 2/5. Service was great other than the employee I overheard call me fat as I walked out the door. Simply unkind.
Felicita Moriones
I placed a custom cake order 3 days before I needed it. The lady told me to come at 10am Saturday, Aug 27 which is the earliest time I can get the ice cream cake. I got there at 10am and the manager had no clue where my cake was - they're talking in the back that the cake was suppose to be made for SUNDAY, Aug 28th. I had a receipt which says due Aug 27. They resolved it but I did not get the cake I ordered even though I came in well advance to place the order. DO NOT get your custom cake here if expect it to be done right. Clearly my son was disappointed that I did not get the cake he requested because the store couldn't take the order properly. will not return here.
Cynthia Cammisa
Ordered from door dash, just some scoops of ice cream in a cup with toppings. They cancelled my order and said they couldn't make ice cream sundaes… there an ice cream place and it was on there menu. I can’t tell if they were just being lazy or complete idiots.
Ordered from door dash, just some scoops of ice cream in a cup with toppings. They cancelled my order and said they couldn't make ice cream sundaes… there an ice cream place and it was on there menu. I can’t tell if they were just being lazy or complete idiots.
Manoj Vig
Rude people with no attention to customer. You ask question and they will roll their eyes and look at a different direction. Hard to believe there are such places in the business in today’s world. First and last visit
Mark & Aline Simkiss
Good customer service. Can't beat ice cream and donuts!
amsimkiss
Good customer service. Can't beat ice cream and donuts!
Mark \u0026 Aline Simkiss
Good customer service. Can't beat ice cream and donuts!
Ordered a birthday cake for an 18th birthday, 2 weeks in advance (store requires 48-hours notice), and they forgot to make the cake. On top of that, they needed to call the supervisor of the store to get approval to issue a refund for a product that we ordered and was never made. Ultimately, we got the refund, but were left to scramble for a cake thanks to this incompetency. We've ordered many cakes from this location without a problem, but unfortunately, this was the final time as we will take our money elsewhere.
Atmosphere: 3
Food: 4
Service: 1
The atmosphere is awesome here, the workers are so nice and attentive!
Atmosphere: 5
Food: 5
Service: 5
I ordered a unicorn cake for my daughter’s unicorn-themed birthday party 3 days in advance through their online system. I received a confirmation email and everything seemed fine. However, when I went to pick it up on the day of the event, they told me that they **never received the order**. No solution was offered, and my daughter's birthday theme was **completely ruined**. I won’t be ordering from here again. **Very disappointed!**
Atmosphere: 1
Food: 1
Service: 1
Have ordered both in store and through door dash...since there are new owners, customer service and quality are non-existent. I ordered a bagel with extra cream cheese and got a scraping. I asked for more, and was told that is all they are allowed to use. I offered to pay for it and was refused. I'm sorry, you won't allow me to purchase this? The door dash orders are always wrong, missing something or incomplete in some way. I know that when Ed owned the store, and Tammy and Mindy were there, it was great! We will order from ANYWHERE else when placing staff orders!
Food: 1
Service: 1
Very unprofessional employees
Located in uwchlan Ave between Exton and Downingtown, this Baskin Robbins is inside or shares space with Dunkin. They got a lot of flavors of ice cream. Also, they got cake to order or select from. Nice place worth trying. Also, they do have indoor and outdoor seating.
Atmosphere: 3
Food: 5
Service: 3
Very unprofessional employees
The ice cream itself is incredibly mid, I’d say maybe 2/5. Service was great other than the employee I overheard call me fat as I walked out the door. Simply unkind.
I placed a custom cake order 3 days before I needed it. The lady told me to come at 10am Saturday, Aug 27 which is the earliest time I can get the ice cream cake. I got there at 10am and the manager had no clue where my cake was - they're talking in the back that the cake was suppose to be made for SUNDAY, Aug 28th. I had a receipt which says due Aug 27. They resolved it but I did not get the cake I ordered even though I came in well advance to place the order. DO NOT get your custom cake here if expect it to be done right. Clearly my son was disappointed that I did not get the cake he requested because the store couldn't take the order properly. will not return here.
Ordered from door dash, just some scoops of ice cream in a cup with toppings. They cancelled my order and said they couldn't make ice cream sundaes… there an ice cream place and it was on there menu. I can’t tell if they were just being lazy or complete idiots.
Restaurantji Recommends
Ordered from door dash, just some scoops of ice cream in a cup with toppings. They cancelled my order and said they couldn't make ice cream sundaes… there an ice cream place and it was on there menu. I can’t tell if they were just being lazy or complete idiots.
Rude people with no attention to customer. You ask question and they will roll their eyes and look at a different direction. Hard to believe there are such places in the business in today’s world. First and last visit
Good customer service. Can't beat ice cream and donuts!
Good customer service. Can't beat ice cream and donuts!
Good customer service. Can't beat ice cream and donuts!
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