A service charge to walk in and order one to-go burrito. It was never mentioned and just added to the bill. Terrible way to do business, especially when it amounted to a third of the bill. Burrito was average tasting but small.
Food: 2
Service: 1
Abigail Pfingstler
Drowwwwwnnnnn me in this queso and serve it at my funeral. Obsessed. Best freaking Mexican food in the STATE! đ€ The staff is the SWEETEST too!
Atmosphere: 5
Food: 5
Service: 5
David Coakley
**UPDATE** The last time I was at El Gordo, I gave it a 5 star review. That will be restored after I am able to resolve a recent issue with El Gordoâs adjoining restaurant, KOME. Below you will find my review of KOME, as it doesnât have itâs own google page as of yet.
My recent dining experience at KOME was extremely disappointing, especially given the considerable amount of money I spent, eager to try this new establishment. The food quality was truly horrible, marking it as the worst hibachi experience I have ever encountered.
I immediately voiced my concerns to our waitress, who promptly escalated the issue to the manager. Unfortunately, the manager never came to our table to discuss potential resolutions or address our concerns. Consequently, we were still charged the full bill of over $120 for two adults and one child.
While our hibachi cook and waitress delivered an A for effort, clearly doing their best with the resources available, the shortfall in this experience falls squarely on management. They appear to lack the necessary skills or training to properly oversee a hibachi operation, effectively address customer concerns, or provide adequate customer service.
I strongly believe this establishment needs a properly trained chef or manager to develop a suitable menu and adequately train staff. I would like to ask the owner to reach out to me directly to discuss and resolve this significant issue. The owner can contact me through the email address associated with this Google review. -Thanks
Sarah Rienzi
Our family ate together on the hibachi side. So fun! Some ordered off the El Gordo Burro menu, and some ordered from the hibachi. Everyone enjoyed their food and the entertainment! It was surprisingly affordable.
Bob Spinda
Excellent food and drinks. Definitely a must try!
Carsoph Bills
We love El Gordo Burro! The best guacamole ever! Wonderful service always. We come as often as we can!
He Kdkewb
Very nice place to dine in, very nice waitresses and the inside decor is beautiful 10/10 recommend coming here!
Atmosphere: 5
Food: 5
Service: 5
ariana pierce
i loved the way the server interacted with me,the music playing is very fun and puts you in a nice mood,and the food is amazing! i love the beautiful decoration around me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BYOB Build Your Own Burrito or Bowl
Nicole Deter
Love that they offer vegan options!! I always go for the sofritas in their crunchy taco bowl. It's great to have options besides rice/beans and veggie fajitas. I enjoy eating here, reccomend it.
Atmosphere: 5
Food: 5
Service: 5
Sarah Snyder
Iâm not typically one to leave a bad review but after 2 bad experiences, here we are. I decided to give them another try after a previous bad experience and order dinner here. I had seen posts all over social media about how El Gordo Burro was extending their hours from 8 pm to 9 pm for the summer. I placed an online order, received a confirmation email, and already had the charge for the order on my card statement. I got to the restaurant at 8:30 ish to pick up my order (should have still been open for another 30 minutes). To start, it took over 5 minutes for someone to help me. When someone finally came to help me and I said I placed an online, I heard someone from the kitchen yell âwell I donât know what they want us to do, we donât have an orderâ. I proceeded to show my confirmation email as well as my card statement and was told multiple times âI donât know what you want us to do. We didnât get the order and weâre closed.â I asked if I could at least get my money back since I was in fact charged by El Gordo Burro and was again told no they couldnât and that it was an issue with my bank. Needless to say, I will not be dining here again and I will continue to go to Taco Inc for all of my Mexican dining needs.
My husband's tacos were not hot when they were served. Rice and beans need more spice. Pleasant decorations. Cute stuffed donkeys. Servers were nice.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Surf and Turf Tacos, Refried Beans
Leslie Kibble
definitely the best place in the area to eat the best Mexican food ,will definitely recommend this restaurant to everyone that likes Mexican food!
Lisa Reed
This is an amazing place to sit down and eat and I was surprised after my food came that it wasn't a packed house! I ordered the signature burrito (El Gordo Burro) and it did not disappoint! Also ordered the churro bites with cream cheese and raspberry dipping sauces and the chef said that they're addictive and he wasn't kidding! Even got an order to go they were so good. Definitely going back! Everyone was so friendly and the food was even better. They have multiple TVs as well if you enjoy watching something while you eat as well. Seriously, don't cheat yourself by eating mediocre Mexican food, go here and have the best!
Also, I've read other reviews saying it's bland (not true) and the portion sizes are small for the price and comparing it to Chipotle, don't compare something made fresh to generic fast food. I'm very picky about my flavors and the guac was amazing!!!!
Atmosphere: 5
Food: 5
Service: 5
Lisa Reed
This is an amazing place to sit down and eat and I was surprised after my food came that it wasn't a packed house! I ordered the signature burrito (El Gordo Burro) and it did not disappoint! Also ordered the churro bites with cream cheese and raspberry dipping sauces and the chef said that they're addictive and he wasn't kidding! Even got an order to go they were so good. Definitely going back! Everyone was so friendly and the food was even better. They have multiple TVs as well if you enjoy watching something while you eat as well. Seriously, don't cheat yourself by eating mediocre Mexican food, go here and have the best!
MaryBeth Logan
Ask for Amber, she is the best! She makes a great Margarita, and the food is great too!
A service charge to walk in and order one to-go burrito. It was never mentioned and just added to the bill. Terrible way to do business, especially when it amounted to a third of the bill.
Burrito was average tasting but small.
Food: 2
Service: 1
Drowwwwwnnnnn me in this queso and serve it at my funeral. Obsessed. Best freaking Mexican food in the STATE! đ€ The staff is the SWEETEST too!
Atmosphere: 5
Food: 5
Service: 5
**UPDATE** The last time I was at El Gordo, I gave it a 5 star review. That will be restored after I am able to resolve a recent issue with El Gordoâs adjoining restaurant, KOME. Below you will find my review of KOME, as it doesnât have itâs own google page as of yet.
My recent dining experience at KOME was extremely disappointing, especially given the considerable amount of money I spent, eager to try this new establishment. The food quality was truly horrible, marking it as the worst hibachi experience I have ever encountered.
I immediately voiced my concerns to our waitress, who promptly escalated the issue to the manager. Unfortunately, the manager never came to our table to discuss potential resolutions or address our concerns. Consequently, we were still charged the full bill of over $120 for two adults and one child.
While our hibachi cook and waitress delivered an A for effort, clearly doing their best with the resources available, the shortfall in this experience falls squarely on management. They appear to lack the necessary skills or training to properly oversee a hibachi operation, effectively address customer concerns, or provide adequate customer service.
I strongly believe this establishment needs a properly trained chef or manager to develop a suitable menu and adequately train staff. I would like to ask the owner to reach out to me directly to discuss and resolve this significant issue. The owner can contact me through the email address associated with this Google review. -Thanks
Our family ate together on the hibachi side. So fun! Some ordered off the El Gordo Burro menu, and some ordered from the hibachi. Everyone enjoyed their food and the entertainment! It was surprisingly affordable.
Excellent food and drinks. Definitely a must try!
We love El Gordo Burro! The best guacamole ever! Wonderful service always. We come as often as we can!
Very nice place to dine in, very nice waitresses and the inside decor is beautiful 10/10 recommend coming here!
Atmosphere: 5
Food: 5
Service: 5
i loved the way the server interacted with me,the music playing is very fun and puts you in a nice mood,and the food is amazing! i love the beautiful decoration around me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BYOB Build Your Own Burrito or Bowl
Love that they offer vegan options!! I always go for the sofritas in their crunchy taco bowl. It's great to have options besides rice/beans and veggie fajitas. I enjoy eating here, reccomend it.
Atmosphere: 5
Food: 5
Service: 5
Iâm not typically one to leave a bad review but after 2 bad experiences, here we are. I decided to give them another try after a previous bad experience and order dinner here. I had seen posts all over social media about how El Gordo Burro was extending their hours from 8 pm to 9 pm for the summer. I placed an online order, received a confirmation email, and already had the charge for the order on my card statement. I got to the restaurant at 8:30 ish to pick up my order (should have still been open for another 30 minutes). To start, it took over 5 minutes for someone to help me. When someone finally came to help me and I said I placed an online, I heard someone from the kitchen yell âwell I donât know what they want us to do, we donât have an orderâ. I proceeded to show my confirmation email as well as my card statement and was told multiple times âI donât know what you want us to do. We didnât get the order and weâre closed.â I asked if I could at least get my money back since I was in fact charged by El Gordo Burro and was again told no they couldnât and that it was an issue with my bank. Needless to say, I will not be dining here again and I will continue to go to Taco Inc for all of my Mexican dining needs.
Service: 1
Restaurantji Recommends
My husband's tacos were not hot when they were served. Rice and beans need more spice. Pleasant decorations. Cute stuffed donkeys. Servers were nice.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Surf and Turf Tacos, Refried Beans
definitely the best place in the area to eat the best Mexican food ,will definitely recommend this restaurant to everyone that likes Mexican food!
This is an amazing place to sit down and eat and I was surprised after my food came that it wasn't a packed house! I ordered the signature burrito (El Gordo Burro) and it did not disappoint! Also ordered the churro bites with cream cheese and raspberry dipping sauces and the chef said that they're addictive and he wasn't kidding! Even got an order to go they were so good. Definitely going back! Everyone was so friendly and the food was even better. They have multiple TVs as well if you enjoy watching something while you eat as well. Seriously, don't cheat yourself by eating mediocre Mexican food, go here and have the best!
Also, I've read other reviews saying it's bland (not true) and the portion sizes are small for the price and comparing it to Chipotle, don't compare something made fresh to generic fast food. I'm very picky about my flavors and the guac was amazing!!!!
Atmosphere: 5
Food: 5
Service: 5
This is an amazing place to sit down and eat and I was surprised after my food came that it wasn't a packed house! I ordered the signature burrito (El Gordo Burro) and it did not disappoint! Also ordered the churro bites with cream cheese and raspberry dipping sauces and the chef said that they're addictive and he wasn't kidding! Even got an order to go they were so good. Definitely going back! Everyone was so friendly and the food was even better. They have multiple TVs as well if you enjoy watching something while you eat as well. Seriously, don't cheat yourself by eating mediocre Mexican food, go here and have the best!
Ask for Amber, she is the best! She makes a great Margarita, and the food is great too!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Fajita
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