This was the first time I had purchased from here and omg what a disappointment. I bought 2 cinnamon rolls, a blueberry muffin, a pumpkin spice roll, blueberry muffin and a banana crumb.I don't believe these were freshly made. They were horrible. I called to complain and no one answered. Unfortunately it cost me over $25 for it to be thrown in the garbage.
Jodee Banando (Jo)
We have ordered from the Bakery on Clay before. We have had no issues with the business prior to this, as we frequented both the bakery and the restaurant and were regular patrons. For my own birthday a few months prior, we received a three-layer cake that was well worth the amount that was paid for it, but for my fiancé’s birthday celebration today, the cake was incorrect. When I had put in the order for the cake online, I had put in for a two-layer Sicillian Blood Orange cake, with light orange coloring for the frosting. The cake we received was a regular vanilla butter cake with the mascarpone frosting and the toasted pistachio topping that comes with that specific cake— missing the blood orange curd necessary to balance these flavors out.
My future mother-in-law left a voicemail for the business regarding this issue, but hoping to receive a response from the business sooner, my fiancé messaged them through their Instagram page. He informed them of the problem, and let the business know that we were disappointed with what we got. Instead of trying to rectify the problem, they immediately claimed that their cake did, in fact, contain blood oranges, but because they “recently updated [their] recipe,” it might have resulted in a different appearance. Please believe me when I say that appearance is not the issue here. There was no hint of orange flavoring anywhere in this cake, made only more apparent by its appearance.
We are offended that instead of trying to rectify the problem, they immediately went on the defensive and put the blame on us for ‘misunderstanding’ the specifications of their cake. Six people can testify that they tasted no hint of orange in the entire cake. There was no curd in this cake— only icing.
Their response was condescending and rude. They originally only offered a half-baked apology for not “meet[ing] our expectations” and it was only after we directly stated that we wanted a refund that they gave us one. We are happy to have gotten the refund, but beyond frustrated that it wasn’t even a consideration in our conversation with the business.
Mistakes happen. It would not have changed how disappointed we were to receive something that was incorrect, but we do understand that mistakes happen. As long as measures are taken to try and solve the issue, we would have been more than happy to accept that. What we do not appreciate, is the insinuation that we are wrong, that we must be stupid to not have tasted the blood orange that’s clearly in there, that we’re unreasonable for being disappointed, and that we are bad customers for expecting more out of a family-owned business. As someone who prides themselves on supporting local family-owned businesses, with many friends and family members business owners themselves, I wholeheartedly take offense to their statement to refrain patronizing small businesses. I would not have written this review if I felt their response was fair.
Our family will never eat at their restaurant again. It really is a shame, too, because they have some delicious items on the menu that we will never get to eat again. I am trying to remain level-headed in my response, but to tell everyone the truth, I am incredibly distraught that they not only got the order wrong, but revealed themselves to be lesser people than we thought they were. I put a lot of thought into trying to make my fiancé’s birthday memorable, and it was memorable for all the wrong reasons. I feel like I ruined his birthday, even though I know logically this issue had nothing to do with me.
Included images they have posted of the cake on their Instagram page, images of the cake we received, and images of the text conversation they had with my fiancé, edited only to hide personal information.
EDIT: They have blocked me an my family from all of their social media after I posted a review to their Facebook page. I believe they may have done this in an attempt to hide my review from the pub
Food: 4
Service: 1
Michael Joseph Speranzo
When you make a mistake or when you product doesn't meet a reasonable customer's expectations, you strive to make it right or better. What you dont do is blame the customer and tell them to go elsewhere. You dont tell them to not patronize small family run business. Frankly your cake was a major fail ....I tasted it and it was just a stage above a drakes vanilla cup cake......it had no orange flavor whatso ever...... if you cant admit a mistake and strive to make it better than you will be out of business in no time. My future daughter in law left a review and was blocked from this page. Hence the reason for my review and comments. why block someone with a complaint if you have nothing to hide. My son, for whom the cake was for, introduced me to you business a few months ago and him and his fiance highly recomended your restraunt and bakery as well as have ordered multiple cakes for celebrations over that time. they were you best form of advertisement as they had nothing bad to say and told everyone how good your product was. nothin bad to say until they experienced how you handled this complaint. Keep believing your perfect and do no wrong and see where that leads you!!!!! Hope im wrong and you learn from this. Everyone else please stay away from this business as if you ever have a complaint they will block you and tell you you're wrong........accept your mistakes henry's and you will be better for it :)
Robin Speranzo
Very disappointed in how they handle an issue that was clearly on them. Basically they just tell you to take your business elsewhere. I have owned my own business and I would have NEVER treated a customer in the manner that they did. Totally disrespectful to paying customers
Jo Banando
I will not order from Henry’s on Clay or their Bakery on Clay ever again.
I am not usually the type to leave reviews for businesses; I just don’t have enough time in my daily life to dedicate to reviewing every business I patronize, save for those who go above and beyond my expectations, or those who were unsatisfactory on every level that I feel the general public needs to know.
Unfortunately, this is a case of the latter.
We have ordered from the Bakery on Clay before. We have had no issues with the business prior to this, as we frequented both the bakery and the restaurant and were regular patrons. For my own birthday a few months prior, we received a three-layer cake that was well worth the amount that was paid for it, but for my fiancé’s birthday celebration today, the cake was incorrect. When I had put in the order for the cake online, I had put in for a two-layer Sicillian Blood Orange cake, with light orange coloring for the frosting. The cake we received was a regular vanilla butter cake with the mascarpone frosting and the toasted pistachio topping that comes with that specific cake— missing the blood orange curd necessary to balance these flavors out.
As a quick aside, once submitting the order form, I did not receive an email with confirmation of my order choices like many other businesses, many of them family-owned, would have the courtesy to do when ordering online. I did receive a phone call minutes before their closing time (2:30 P.M.) several days after I put in my order to confirm the details of the order.
My future mother-in-law left a voicemail for the business regarding this issue, but hoping to receive a response from the business sooner, my fiancé messaged them through their Instagram page. He informed them of the problem, and let the business know that we were disappointed with what we got. Instead of trying to rectify the problem, they immediately claimed that their cake did, in fact, contain blood oranges, but because they “recently updated [their] recipe,” it might have resulted in a different appearance. Please believe me when I say that appearance is not the issue here. There was no hint of orange flavoring anywhere in this cake, made only more apparent by its appearance.
We are offended that instead of trying to rectify the problem, they immediately went on the defensive and put the blame on us for ‘misunderstanding’ the specifications of their cake. Six people can testify that they tasted no hint of orange in the entire cake. There was no curd in this cake— only icing.
Their response was condescending and rude. They originally only offered a half-baked apology for not “meet[ing] our expectations” and it was only after we directly stated that we wanted a refund that they gave us one. We are happy to have gotten the refund, but beyond frustrated that it wasn’t even a consideration in our conversation with the business.
Mistakes happen. It would not have changed how disappointed we were to receive something that was incorrect, but we do understand that mistakes happen. As long as measures are taken to try and solve the issue, we would have been more than happy to accept that. What we do not appreciate, is the insinuation that we are wrong, that we must be stupid to not have tasted the blood orange that’s clearly in there, that we’re unreasonable for being disappointed, and that we are bad customers for expecting more out of a family-owned business. As someone who prides themselves on supporting local family-owned businesses, with many friends and family members business owners themselves, I wholeheartedly take offense to their statement to refrain patronizing small businesses. I would not have written this review if I felt their response was fair.
Our family will never eat at their restaurant again. It really is a shame, too, because they have some delicious items on the menu that we will never get to eat again. No amount of deliciousness is worth the attitude and disrespect we have gotten from their business. I am trying to remain level-headed in my response, but to tell everyone t
Christine M. Davis
Absolutely incredible cupcakes and cakes - every single item is out of this world.
Atmosphere: 5
Food: 5
Service: 5
Ruby Lewis
I ordered a cake for my husbands birthday and it was perfect!I put in an order request on their website, they called me shortly after we played phone tag for a bit but we were eventually able to connect. During our conversation I expressed that I had no idea what type of cake but wanted to be delicious they recommended a banofee cake with brown butter cream cheese icing! It was AMAZING 10/10.
Natasha
I ordered cupcakes from the bakery and I made a specific order for guava cupcakes with guava curd and mascarpone frosting. I was charged $27 and change for 6 cupcakes. Only to find out that the cupcakes did not have a curd. I called the bakery on the next business day they had and stated my order was wrong. The baker said I should bring the cupcakes back for a refund. I said sure but I only have 1 left since they were closed when I figured out the order was missing curd. She then said forget it don’t bring it back and there’s nothing that can be done. The baker basically said it was bakers choice and I got great cupcakes so I should just be thankful for that. I was kinda shocked by the response I got so I did ask to speak to the owner. The owner called and stated nothing can be done because the order form did not include guava curd. She offered to remake them and said original order should have been $48 for 6 cupcakes with mascarpone. She said the bakery charged me the wrong amount. Then said 6 cupcakes with mascarpone and curd is $48. It seems like she said I should have paid more for my original ones to justify forgetting the curd. She offered to remake the cupcakes for $36 including a discount. I was extremely confused as to why so she said mascarpone and curd will both be extra when no one said it before and I spoke to 2 different people. She said well there must have been a miscommunication with her staff. So the price was a miscommunication and the fact that they forgot the guava curd. At that point I said fine I’ll get them because it was a gift. Then she says she is cancelling the order because she does not feel they are the right bakery for me. I have been a long time customer so to hear the owner state that they are declining to make my order was surprising. I asked why and she said she doesn’t want a mistake like the last time. I said well then the order should be as I ordered it. The customer service aspect of this bakery is truly awful to say the least. I have never treated a customer like that and I never have received that treatment from any other small business. Kinda sad by this interaction.******Edit********I see the business responded to my review. I understand mistakes happen but at end of the day for a business to say sorry we made a mistake, we can correct that mistake by remaking your original order and charging you a higher price is bewildering. Then refusing to make the order because I told the truth and gave a bad review. Just be aware this is how customers are treated.
Claire Serowinski
The cake was a work of art, fabulous looking!
Glenn Cooper
I ordered a dozen of the pistachio cupcakes and they were out of this world delicious! There are no other bakeries in the area who are putting out baked goods at this level! The frosting was so light and perfect, the cake was moist and full of flavor. I couldn't be happier with my purchase.
Had a Blueberry scone, was absolutely loaded with blueberries and incredibly moist. Everything a scone should be. My girlfriend had a banana cupcake, she's not a sweets person, but said it was the best cupcake she's ever had.
This was the first time I had purchased from here and omg what a disappointment. I bought 2 cinnamon rolls, a blueberry muffin, a pumpkin spice roll, blueberry muffin and a banana crumb.I don't believe these were freshly made. They were horrible. I called to complain and no one answered. Unfortunately it cost me over $25 for it to be thrown in the garbage.
We have ordered from the Bakery on Clay before. We have had no issues with the business prior to this, as we frequented both the bakery and the restaurant and were regular patrons. For my own birthday a few months prior, we received a three-layer cake that was well worth the amount that was paid for it, but for my fiancé’s birthday celebration today, the cake was incorrect. When I had put in the order for the cake online, I had put in for a two-layer Sicillian Blood Orange cake, with light orange coloring for the frosting. The cake we received was a regular vanilla butter cake with the mascarpone frosting and the toasted pistachio topping that comes with that specific cake— missing the blood orange curd necessary to balance these flavors out.
My future mother-in-law left a voicemail for the business regarding this issue, but hoping to receive a response from the business sooner, my fiancé messaged them through their Instagram page. He informed them of the problem, and let the business know that we were disappointed with what we got. Instead of trying to rectify the problem, they immediately claimed that their cake did, in fact, contain blood oranges, but because they “recently updated [their] recipe,” it might have resulted in a different appearance. Please believe me when I say that appearance is not the issue here. There was no hint of orange flavoring anywhere in this cake, made only more apparent by its appearance.
We are offended that instead of trying to rectify the problem, they immediately went on the defensive and put the blame on us for ‘misunderstanding’ the specifications of their cake. Six people can testify that they tasted no hint of orange in the entire cake. There was no curd in this cake— only icing.
Their response was condescending and rude. They originally only offered a half-baked apology for not “meet[ing] our expectations” and it was only after we directly stated that we wanted a refund that they gave us one. We are happy to have gotten the refund, but beyond frustrated that it wasn’t even a consideration in our conversation with the business.
Mistakes happen. It would not have changed how disappointed we were to receive something that was incorrect, but we do understand that mistakes happen. As long as measures are taken to try and solve the issue, we would have been more than happy to accept that. What we do not appreciate, is the insinuation that we are wrong, that we must be stupid to not have tasted the blood orange that’s clearly in there, that we’re unreasonable for being disappointed, and that we are bad customers for expecting more out of a family-owned business. As someone who prides themselves on supporting local family-owned businesses, with many friends and family members business owners themselves, I wholeheartedly take offense to their statement to refrain patronizing small businesses. I would not have written this review if I felt their response was fair.
Our family will never eat at their restaurant again. It really is a shame, too, because they have some delicious items on the menu that we will never get to eat again. I am trying to remain level-headed in my response, but to tell everyone the truth, I am incredibly distraught that they not only got the order wrong, but revealed themselves to be lesser people than we thought they were. I put a lot of thought into trying to make my fiancé’s birthday memorable, and it was memorable for all the wrong reasons. I feel like I ruined his birthday, even though I know logically this issue had nothing to do with me.
Included images they have posted of the cake on their Instagram page, images of the cake we received, and images of the text conversation they had with my fiancé, edited only to hide personal information.
EDIT: They have blocked me an my family from all of their social media after I posted a review to their Facebook page. I believe they may have done this in an attempt to hide my review from the pub
Food: 4
Service: 1
When you make a mistake or when you product doesn't meet a reasonable customer's expectations, you strive to make it right or better. What you dont do is blame the customer and tell them to go elsewhere. You dont tell them to not patronize small family run business. Frankly your cake was a major fail ....I tasted it and it was just a stage above a drakes vanilla cup cake......it had no orange flavor whatso ever...... if you cant admit a mistake and strive to make it better than you will be out of business in no time. My future daughter in law left a review and was blocked from this page. Hence the reason for my review and comments. why block someone with a complaint if you have nothing to hide. My son, for whom the cake was for, introduced me to you business a few months ago and him and his fiance highly recomended your restraunt and bakery as well as have ordered multiple cakes for celebrations over that time. they were you best form of advertisement as they had nothing bad to say and told everyone how good your product was. nothin bad to say until they experienced how you handled this complaint. Keep believing your perfect and do no wrong and see where that leads you!!!!! Hope im wrong and you learn from this. Everyone else please stay away from this business as if you ever have a complaint they will block you and tell you you're wrong........accept your mistakes henry's and you will be better for it :)
Very disappointed in how they handle an issue that was clearly on them. Basically they just tell you to take your business elsewhere. I have owned my own business and I would have NEVER treated a customer in the manner that they did. Totally disrespectful to paying customers
I will not order from Henry’s on Clay or their Bakery on Clay ever again. I am not usually the type to leave reviews for businesses; I just don’t have enough time in my daily life to dedicate to reviewing every business I patronize, save for those who go above and beyond my expectations, or those who were unsatisfactory on every level that I feel the general public needs to know. Unfortunately, this is a case of the latter. We have ordered from the Bakery on Clay before. We have had no issues with the business prior to this, as we frequented both the bakery and the restaurant and were regular patrons. For my own birthday a few months prior, we received a three-layer cake that was well worth the amount that was paid for it, but for my fiancé’s birthday celebration today, the cake was incorrect. When I had put in the order for the cake online, I had put in for a two-layer Sicillian Blood Orange cake, with light orange coloring for the frosting. The cake we received was a regular vanilla butter cake with the mascarpone frosting and the toasted pistachio topping that comes with that specific cake— missing the blood orange curd necessary to balance these flavors out. As a quick aside, once submitting the order form, I did not receive an email with confirmation of my order choices like many other businesses, many of them family-owned, would have the courtesy to do when ordering online. I did receive a phone call minutes before their closing time (2:30 P.M.) several days after I put in my order to confirm the details of the order. My future mother-in-law left a voicemail for the business regarding this issue, but hoping to receive a response from the business sooner, my fiancé messaged them through their Instagram page. He informed them of the problem, and let the business know that we were disappointed with what we got. Instead of trying to rectify the problem, they immediately claimed that their cake did, in fact, contain blood oranges, but because they “recently updated [their] recipe,” it might have resulted in a different appearance. Please believe me when I say that appearance is not the issue here. There was no hint of orange flavoring anywhere in this cake, made only more apparent by its appearance. We are offended that instead of trying to rectify the problem, they immediately went on the defensive and put the blame on us for ‘misunderstanding’ the specifications of their cake. Six people can testify that they tasted no hint of orange in the entire cake. There was no curd in this cake— only icing. Their response was condescending and rude. They originally only offered a half-baked apology for not “meet[ing] our expectations” and it was only after we directly stated that we wanted a refund that they gave us one. We are happy to have gotten the refund, but beyond frustrated that it wasn’t even a consideration in our conversation with the business. Mistakes happen. It would not have changed how disappointed we were to receive something that was incorrect, but we do understand that mistakes happen. As long as measures are taken to try and solve the issue, we would have been more than happy to accept that. What we do not appreciate, is the insinuation that we are wrong, that we must be stupid to not have tasted the blood orange that’s clearly in there, that we’re unreasonable for being disappointed, and that we are bad customers for expecting more out of a family-owned business. As someone who prides themselves on supporting local family-owned businesses, with many friends and family members business owners themselves, I wholeheartedly take offense to their statement to refrain patronizing small businesses. I would not have written this review if I felt their response was fair. Our family will never eat at their restaurant again. It really is a shame, too, because they have some delicious items on the menu that we will never get to eat again. No amount of deliciousness is worth the attitude and disrespect we have gotten from their business. I am trying to remain level-headed in my response, but to tell everyone t
Absolutely incredible cupcakes and cakes - every single item is out of this world.
Atmosphere: 5
Food: 5
Service: 5
I ordered a cake for my husbands birthday and it was perfect!I put in an order request on their website, they called me shortly after we played phone tag for a bit but we were eventually able to connect. During our conversation I expressed that I had no idea what type of cake but wanted to be delicious they recommended a banofee cake with brown butter cream cheese icing! It was AMAZING 10/10.
I ordered cupcakes from the bakery and I made a specific order for guava cupcakes with guava curd and mascarpone frosting. I was charged $27 and change for 6 cupcakes. Only to find out that the cupcakes did not have a curd. I called the bakery on the next business day they had and stated my order was wrong. The baker said I should bring the cupcakes back for a refund. I said sure but I only have 1 left since they were closed when I figured out the order was missing curd. She then said forget it don’t bring it back and there’s nothing that can be done. The baker basically said it was bakers choice and I got great cupcakes so I should just be thankful for that. I was kinda shocked by the response I got so I did ask to speak to the owner. The owner called and stated nothing can be done because the order form did not include guava curd. She offered to remake them and said original order should have been $48 for 6 cupcakes with mascarpone. She said the bakery charged me the wrong amount. Then said 6 cupcakes with mascarpone and curd is $48. It seems like she said I should have paid more for my original ones to justify forgetting the curd. She offered to remake the cupcakes for $36 including a discount. I was extremely confused as to why so she said mascarpone and curd will both be extra when no one said it before and I spoke to 2 different people. She said well there must have been a miscommunication with her staff. So the price was a miscommunication and the fact that they forgot the guava curd. At that point I said fine I’ll get them because it was a gift. Then she says she is cancelling the order because she does not feel they are the right bakery for me. I have been a long time customer so to hear the owner state that they are declining to make my order was surprising. I asked why and she said she doesn’t want a mistake like the last time. I said well then the order should be as I ordered it. The customer service aspect of this bakery is truly awful to say the least. I have never treated a customer like that and I never have received that treatment from any other small business. Kinda sad by this interaction.******Edit********I see the business responded to my review. I understand mistakes happen but at end of the day for a business to say sorry we made a mistake, we can correct that mistake by remaking your original order and charging you a higher price is bewildering. Then refusing to make the order because I told the truth and gave a bad review. Just be aware this is how customers are treated.
The cake was a work of art, fabulous looking!
I ordered a dozen of the pistachio cupcakes and they were out of this world delicious! There are no other bakeries in the area who are putting out baked goods at this level! The frosting was so light and perfect, the cake was moist and full of flavor. I couldn't be happier with my purchase.
Restaurantji Recommends
Excellent. You won't be disappointed
Had a Blueberry scone, was absolutely loaded with blueberries and incredibly moist. Everything a scone should be. My girlfriend had a banana cupcake, she's not a sweets person, but said it was the best cupcake she's ever had.
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