Today I was at the register placing an order and the employee named Sharon looked me up and down and I paid for my order with my Apple Watch and I put my hand out for the receipt and Sharon threw it on the counter instead. I walked away and the next customer in line a white lady then pays for her food she hands her receipt and change to her with a polite smile and have a nice day. I said to her you could have handed me the receipt in my hand like you did this lady right here. She didn’t even look at me and walked away from the register and walked to the back. Mind you I was so polite to her so I don’t know what I did to get treated like that. This is not even my first encounter with this lady. Approximately a month ago I ordered a hot coffee that I order very often here for 2.87 she charged me 4.75. I say this is weird it’s usually not that high. Well it turns out she ordered me an ice coffee and that was the reason for the price change. So I tell her I don’t order an ice coffee I ordered a hot. She takes the ice gives me the hot coffee I ordered and only gives me 75 cents. 3 quarters. I should have been given back 1.88 but that wasn’t the case. Everyone else in the store is nice. It’s just her
Angel Caido
I order CHAI them I got milk mix with water I order a sandwich them I got burn eggs and bacon 🥓 yuk.
Atmosphere: 1
Food: 1
Service: 1
Sarah Wink
Got avocado toast this morning. Opened my box to see only one bite of bacon.
Atmosphere: 4
Food: 1
Service: 3
Tori Hood
used to be reliable, but they have regularly gotten our order wrong the past 5 times. given a black iced coffee today instead of an iced vanilla latte, and one hot latte was only filled to about 2 inches below the brim of the cup.
Atmosphere: 2
Food: 1
Service: 1
Daniel Rivera
The employees are amazing, absolutely friendly
Atmosphere: 5
Food: 5
Service: 5
Eric Lynn
Ordered on the app and it was ready when I got there. Very fast service with a smile!
Jay Stafursky
Terrible customer service someone knocked my refresher outta my hang lady refused to make me another 9/19 240pm Terrible service
Matt
Honestly the entire store needs to be shut down and either retrain everyone or close it for good. The amount of times my order has been messed up truly needs to be studied. I’m seriously starting to consider that they absolutely despise as a customer and mess with my order on purpose because I can’t fathom that they are messing up as consistently as they do for me. Go to any other Dunkin’ in the area, just not Dunmore
Atmosphere: 1
Food: 4
Service: 1
Jade
They are supposed to open at 5am. Had me waiting outside for 10 after five and made me late for work!
Maria Jirau-Torres
5 women and they we not organized at all. Almost late for work waiting for a sandwich. First and last time there. It happens.
Recommended dishes: Hash Browns, Sausage Egg and Cheese, Doughnut, Plain Stuffed Bagel Minis, Bacon Egg and Cheese, Bagels
Sanjeev
All well & pocket friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
Stephen Barbarino
Donuts are drop shop already aged by the time they are delivered to store ,coffee is good ,but getting pricey
Atmosphere: 3
Food: 3
Service: 5
Chey
This is by far my favorite Dunkin!The staff is friendly Everytime I’m in there and most customers I see have a very friendly relationship with them! Over the past few months service has gotten much faster and the employees seem much happier! It’s a great thing to see!I love the new change to the iced coffee!The manager is also a sweetheart and really cares about the customers and the store! She is very dedicate to her staff and it shows in the changes I’ve seen in the past few months!Bravo Dunmore Keep it up!
Today I was at the register placing an order and the employee named Sharon looked me up and down and I paid for my order with my Apple Watch and I put my hand out for the receipt and Sharon threw it on the counter instead. I walked away and the next customer in line a white lady then pays for her food she hands her receipt and change to her with a polite smile and have a nice day. I said to her you could have handed me the receipt in my hand like you did this lady right here. She didn’t even look at me and walked away from the register and walked to the back. Mind you I was so polite to her so I don’t know what I did to get treated like that. This is not even my first encounter with this lady. Approximately a month ago I ordered a hot coffee that I order very often here for 2.87 she charged me 4.75. I say this is weird it’s usually not that high. Well it turns out she ordered me an ice coffee and that was the reason for the price change. So I tell her I don’t order an ice coffee I ordered a hot. She takes the ice gives me the hot coffee I ordered and only gives me 75 cents. 3 quarters. I should have been given back 1.88 but that wasn’t the case. Everyone else in the store is nice. It’s just her
I order CHAI them I got milk mix with water
I order a sandwich them I got burn eggs and bacon 🥓 yuk.
Atmosphere: 1
Food: 1
Service: 1
Got avocado toast this morning. Opened my box to see only one bite of bacon.
Atmosphere: 4
Food: 1
Service: 3
used to be reliable, but they have regularly gotten our order wrong the past 5 times. given a black iced coffee today instead of an iced vanilla latte, and one hot latte was only filled to about 2 inches below the brim of the cup.
Atmosphere: 2
Food: 1
Service: 1
The employees are amazing, absolutely friendly
Atmosphere: 5
Food: 5
Service: 5
Ordered on the app and it was ready when I got there. Very fast service with a smile!
Terrible customer service someone knocked my refresher outta my hang lady refused to make me another 9/19 240pm Terrible service
Honestly the entire store needs to be shut down and either retrain everyone or close it for good. The amount of times my order has been messed up truly needs to be studied. I’m seriously starting to consider that they absolutely despise as a customer and mess with my order on purpose because I can’t fathom that they are messing up as consistently as they do for me. Go to any other Dunkin’ in the area, just not Dunmore
Atmosphere: 1
Food: 4
Service: 1
They are supposed to open at 5am. Had me waiting outside for 10 after five and made me late for work!
5 women and they we not organized at all. Almost late for work waiting for a sandwich. First and last time there. It happens.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Great coffee & service
Atmosphere: 5
Food: 5
Service: 5
Order screwed up
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Hash Browns, Sausage Egg and Cheese, Doughnut, Plain Stuffed Bagel Minis, Bacon Egg and Cheese, Bagels
All well & pocket friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
Donuts are drop shop already aged by the time they are delivered to store ,coffee is good ,but getting pricey
Atmosphere: 3
Food: 3
Service: 5
This is by far my favorite Dunkin!The staff is friendly Everytime I’m in there and most customers I see have a very friendly relationship with them! Over the past few months service has gotten much faster and the employees seem much happier! It’s a great thing to see!I love the new change to the iced coffee!The manager is also a sweetheart and really cares about the customers and the store! She is very dedicate to her staff and it shows in the changes I’ve seen in the past few months!Bravo Dunmore Keep it up!
Atmosphere: 5
Food: 5
Service: 5
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