Dunkin'
TEMPORARILY CLOSED$ •
2270 E Market St, East York
(717) 747-1025
About Dunkin' Donuts
Dunkin' Donuts Reviews
I just left the drive thru, and boy was I surprised. You see this location doesn't have a good rating, so I didn't set my expectations high. But, just like every other time I visited this location the ratings do not match the service and quality. The person taking my order was very pleasant. Once I pulled forward the window person took my money with a smile, and told me my food would be ready in a minute. Then, the person which originally took my order handed me my bag. Now...read full review
Waited forty minutes for my to go order. Still on the printer. Horrible customer service and inefficiency. Why do I keep coming back? Need to go to Maple Donuts. Avoid this DD at all costs. It’s like this everyday of the week.
Absolutely HORRIBLE. I have never had this bad of drive through services in my life. Each and every single time I place an online order, I am missing items. When they are told I am missing, they can’t even seem to make the missing items correctly. Id this was a once in a while type of thing, I would completely understand but that isn’t the case. At this point, it is obnoxious and shows lack of attention to detail. If they can’t fulfill online orders correctly why offer the...read full review
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Dunkin is a reliable spot for many, offering friendly staff and efficient service. Customers appreciate the honesty about product availability, especially for those with specific needs like decaf coffee. The employees handle rushes well, despite occasional wait times. Whether it's a hot coffee and bagel or a cold brew, orders are taken and filled promptly. The courteous interactions and cleanliness of the location make it a pleasant experience for visitors. This particular Dunkin stands out for its consistency and friendly service, making it a go-to spot for regulars and newcomers alike.
Recent feedback highlights the excellent customer service, especially from a barista named Kate, who is known for her patience and friendly demeanor when taking orders. However, there have been some concerns regarding order accuracy, with instances of incorrect drink preparations and unsatisfactory responses to complaints. For example, a customer received a drink with too much ice and had to return to get it corrected, which they appreciated. Another customer expressed disappointment with the Boston Creme donuts, noting that they lacked enough filling and felt their concerns were not addressed properly. Overall, while the service can be commendable, there are areas for improvement to enhance the customer experience.