Customer service in the east York location definitely needs to be worked on. Was charged double the price when we wanted to get a 4 scoop flight. Was told they were out of the flight dishes, which we said we don’t mind. But they proceeded to charge for 4 separate scoops and told us they had to charge to keep inventory…. Maybe don’t have something up on the menu if it’s not going to be honored. Very unlikely we will be back after this and previous issues with this location!!
Brandon M
The two ladies you have working tonight 9/13 did an absolutely amazing job even though they were busy they hustled non stop.
Candice Sipes
A boy and his sushi…
Ella
Ice cream was extremely goey and overly sweet. The service was mid at best - the employees don’t wear hats which is disgusting to do in the food industry.
Rachelle Hoover
I wanted to buy a boozy cupcake but was not allowed to purchase one because there was only one girl working and she was not old enough to serve alcohol. There should not be one person running the store by themselves, let alone a minor.
Booboo Booboo
Blonde girl was sweet other girl had a not to pleasant attitude maybe that’s why business is not full of people. Ice cream was just ok had the banana an husband had chocolate.
Elle
Unsanitary and Disappointing Experience. If you care about food safety, I wouldn’t recommend this place. Several employees had long hair not tied back or covered, wore fake fingernails, and weren't using gloves while handling food. We tried the PB caramel brownie and the cotton candy flavors, both had an odd consistency and tasted overly artificial. We’ll stick with Sweet Willows across the street, which is much better in both quality and cleanliness. We threw our ice creams away and got our usuals and sweet willows!
Ella Cooperfield
Really impressed with the creativeness of this store, fun exciting flavors.
Michael Collins
Terrible, do not waste your money. They were out of multiple flavors, ordered the advertised milkshakes (4 of them) and received scoops, the brownie was super hard and not edible, was excited about the experience for the kids and it was a waste of $58. Do better!
Jack Dyson
My wife got 2 scoops. One scoop was the size of a teaspoon. When she contacted the ownership about the disappointing size, the reply said their workers had been giving portions that were too large! Sad response.
Ice cream is really good. $9 for a pint is insane. That's $72/gallon. Don't care, no ice cream is worth that much.
Trevor W
Hours say they open at noon on Saturdays, showed up at 1pm and they are closed, nothing posted on the door or nothing as to why. Was really looking forward to trying the place.. Will update if and when I come back!!!
Clara Vanguard
Don’t go there expecting to use cash. They’re cashless now and will refuse to serve you if you only have cash. There was only one employee working and they looked 16 AT MOST. I smell legal issues. Ice cream was alright, though. Got the Honeycomb and it was soft but tasty.
Eric Schechter
I am always looking for destination ice cream shops when I'm out on a motorcycle ride and now Ripleigh's is definitely on my list. I found it by accident in a random Facebook post and even though it's only 10 miles from home, the abundance of unusual flavors is going to keep me coming back. I had been searching for maple bacon and they had it! And it certainly did not disappoint with chunks of real bacon generously dispersed throughout. Nice clean shop, friendly staff, plenty of seating and ample parking. 🍦 🍦 🍦 🍦 🍦
Customer service in the east York location definitely needs to be worked on. Was charged double the price when we wanted to get a 4 scoop flight. Was told they were out of the flight dishes, which we said we don’t mind. But they proceeded to charge for 4 separate scoops and told us they had to charge to keep inventory…. Maybe don’t have something up on the menu if it’s not going to be honored. Very unlikely we will be back after this and previous issues with this location!!
The two ladies you have working tonight 9/13 did an absolutely amazing job even though they were busy they hustled non stop.
A boy and his sushi…
Ice cream was extremely goey and overly sweet. The service was mid at best - the employees don’t wear hats which is disgusting to do in the food industry.
I wanted to buy a boozy cupcake but was not allowed to purchase one because there was only one girl working and she was not old enough to serve alcohol. There should not be one person running the store by themselves, let alone a minor.
Blonde girl was sweet other girl had a not to pleasant attitude maybe that’s why business is not full of people. Ice cream was just ok had the banana an husband had chocolate.
Unsanitary and Disappointing Experience.
If you care about food safety, I wouldn’t recommend this place. Several employees had long hair not tied back or covered, wore fake fingernails, and weren't using gloves while handling food. We tried the PB caramel brownie and the cotton candy flavors, both had an odd consistency and tasted overly artificial. We’ll stick with Sweet Willows across the street, which is much better in both quality and cleanliness. We threw our ice creams away and got our usuals and sweet willows!
Really impressed with the creativeness of this store, fun exciting flavors.
Terrible, do not waste your money. They were out of multiple flavors, ordered the advertised milkshakes (4 of them) and received scoops, the brownie was super hard and not edible, was excited about the experience for the kids and it was a waste of $58. Do better!
My wife got 2 scoops. One scoop was the size of a teaspoon. When she contacted the ownership about the disappointing size, the reply said their workers had been giving portions that were too large! Sad response.
Restaurantji Recommends
Ice cream is really good. $9 for a pint is insane. That's $72/gallon. Don't care, no ice cream is worth that much.
Hours say they open at noon on Saturdays, showed up at 1pm and they are closed, nothing posted on the door or nothing as to why. Was really looking forward to trying the place.. Will update if and when I come back!!!
Don’t go there expecting to use cash. They’re cashless now and will refuse to serve you if you only have cash. There was only one employee working and they looked 16 AT MOST. I smell legal issues. Ice cream was alright, though. Got the Honeycomb and it was soft but tasty.
I am always looking for destination ice cream shops when I'm out on a motorcycle ride and now Ripleigh's is definitely on my list. I found it by accident in a random Facebook post and even though it's only 10 miles from home, the abundance of unusual flavors is going to keep me coming back. I had been searching for maple bacon and they had it! And it certainly did not disappoint with chunks of real bacon generously dispersed throughout. Nice clean shop, friendly staff, plenty of seating and ample parking.
🍦 🍦 🍦 🍦 🍦
Was a wonderful experience and amazing staff.
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