Chipotle Mexican Grill

10/10 Chipotle!

Atmosphere: 5

Food: 5

Service: 5

Very close to Madison farms and is in a quiet corner

I usually go here and keep expecting that they will improve their service and food. Given enough chances but looks like they don't want to serve good food.
Instance 1: Veggie bowl - guac was almost over so they put whatever left in the container (barely a teaspoon), very old and dry queso. Ended up paying full price for rice beans pico and cheese
Instance 2: Chicken bowl - Old dry chicken, no cheese and fajitas.
Instance 3: Chips and queso - Dry/cold queso looked like it was sitting overnight. Ended up paying around 10 dollars for food that is not edible.

Owners/Managers need to go and inspect the kitchen as it seems employees are not motivated to serve the chipotle standard food. Either be honest to the customers so they don't pay for food that's been sitting for long or train to refill fresh food.

Atmosphere: 2

Food: 1

Service: 1

They get my order wrong every time. They gave me a burrito w chicken..... that's it. Go to another chipotle if you are craving it. There's one on Easton road

Atmosphere: 1

Food: 1

Service: 1

Great service and always excellent

Atmosphere: 5

Food: 5

Service: 5

After a long day at work I placed an order on their app. It’s terrible how they can’t follow simple instructions. I clearly asked for no beans and my bowl has beans. Then to top it off I didn’t get the fajita veggies.. why even bother going to them when every time I go the service gets worse, but I always give businesses more chances than it’s worth to fix things. I think this was the last straw tonight. Luckily I’m not allergic but really hate beans.

Atmosphere: 2

Food: 1

Service: 2

I eat at this location every year, which is approximately how long it takes me to think “it wasnt that bad was it?” Yes. Yes it was.

Every single time I come to this location, out of multiple items. Service slow. Food prepared weirdly bad. Dining room dirty. Why were all the utensils spoons? Blasting the employees music from back of kitchen.

This is consistently the most comically ill managed chipotle I’ve ever been to.

Atmosphere: 1

Food: 2

Service: 1

The food was amazing just how it used to be years ago, the staff was so friendly and nice !
This location went down hill during the pandemic and I stopped coming for awhile, the staff at the time seemed like they hated their lives, food was awful and the place was always a huge mess. Yesterday when I went in it reminded me of how good Chipotle and this location used to be. The food was perfect ! I'll def be back

Atmosphere: 4

Food: 5

Service: 5

Shoutout to whoever is managing this place now. We own Earthwise Pet pretty much next door and i’ve been going here probably too much since we opened. The service was hit or miss for a while there but since they brought in new people and management it’s been killer. Super friendly people, great vibes, and pretty good portions.

Atmosphere: 5

Food: 5

Service: 5

This Chipotle was great compared to some others. The wait was quick and I was able to get my bowl. There were plenty of of places to sit as well. I always get the same thing, a veggie bowl. The portions were good compared to some other Chipotles. I did try the new adobo ranch, do note that it is an up charge. I liked it, but it does have a little kick. Overall this chipotle location is good.

Atmosphere: 4

Food: 4

Service: 4

Food portions are really small for the price you pay! These workers are always unwelcoming and always in a bad mood.
This location is the closet to me and is always dirty! Tables are always dirty and the garbage is always overflowing! Please get these employees some customer service training and keep the place clean!!

Atmosphere: 1

Food: 2

Service: 1

Food is good. However they never have the fajita veggies as the online menu shows. Also our last pickup was finally ready 25 minutes after the scheduled pick up time. Not even many people there so no idea why. Don't expect it to ever be ready at the time you schedule for

Atmosphere: 3

Food: 3

Service: 1

Ordered a quesadilla and they didn't make it right. My fiance pretty much paid $10 for a singular taco.

Food: 2

I guess my review was deleted. I went here last Thursday and had a horrible experience with the girls working up front. No customer service skills, extremely slow moving line.

Atmosphere: 1

Food: 4

Service: 1

No lettuce, steak, queso or forks available on a Saturday at 5:30. How is there no lettuce when you are literally in the same parking lot as a ShopRite!

Also, they finally had workers but most of the tables were extremely dirty in the dining area.