Worst location ever. Disorganized and customer service need an overhaul. I love Duncan but I just won't deal with this location.
Jeremy Murphy
The woman working at the window this morning didn’t say a single thing to me. No hi no have a good day. Very rude customer service. I didn’t feel respected or welcomed at all 😞. This place is ran by the most ignorant people on the planet. I called corporate on them. Corporate gave me a $10 credit and they didn’t accept it. Super ignorant!!!! 😡😡😡
Atmosphere: 1
Food: 1
Service: 1
Sharon Wright
My granddaughter ordered 2 ice coffees and 2 hash browns...again they put only 1 coffee in the bag...it was delivered by door dash. The bag was not damaged. ...so the person that made the order did not out the other coff6 in the bag....she spent 19.00$ on the order....door dash did however reimburse her $5.80... this was the second time this happened .... just niw....August 02 2025....time was 10:28 delivery. .... get your orders right!!!!!
D'angelo Cabreja
My sandwich had hair, also my coffee had something weird inside. My $16.93 dollars are in the trash!
Atmosphere: 2
Food: 1
Service: 1
Brandon Hynes
This place needs corporate intervention. No other Dunkin in the area is so chaotic.Tons of staff but little management. 20 mins for a mobile order. They prioritize drive-through and counter orders first and let preordered mobile orders customers pile up near exit of order line. 6 customers came in ordered at counter and 4 drive-through orders left before i received my order. Get rid of the mobile app for edwardsville location if it does not streamline the process and becomes to inconvenient for the location.
Atmosphere: 1
Food: 1
Service: 1
Robert Mazeika
Last time I went there, I walked in while the two people working were filling orders for the drive thru window. One of them said that they would be right with me, I waited at the counter for about 7-8 minutes and finally left without a coffee in hand.
I understand that these places get busy, but they kept taking orders from every vehicle that drove up while I was waiting.
Service: 1
Crystal Dougher
I just wanna say I don’t understand how this place is still in business everyone in the back is more worried about dancing and messing around to even get the orders out waited 20 minutes for two sandwiches that weren’t even made right I get a bacon egg and cheese on a plane bagel and a sausage egg and cheese on a croissant and they didn’t bother looking at the sticker and just made it on the opposite this isn’t the first time I’ve had an experience like this at this Dunkin it’s absolutely ridiculous
Atmosphere: 1
Food: 1
Service: 1
J G
I waited almost 25 mins at the intercom. no one at the windows, no one at the counter. I got a frozen coffee, and I am currently crapping my brains out. worst Dunkin I have been at in years. the workers had no clue what they we re e doin. your manager, seemed not to care as he just watched the girls struggle to make orders.
Service: 1
Mariah S
Used to be fast and efficient I guess there’s new management this line is ridiculous my long and slow EVERYDAY. They don’t even care about drive through times nomore.
Atmosphere: 1
Food: 1
Service: 1
lorie eiffert
This one never has donuts, food is always burnt, employees are more interested in talking in a group than serving people, hot coffee is cold and 9 outta 10, you'll drink grounds....
they get you through the line pretty quickly. Great coffee.
Atmosphere: 5
Food: 5
Service: 4
Scarlet Mella
Horrible customer service
Atmosphere: 1
Service: 1
Amy Borkowski
Stood at the counter for 10 mins before I was even acknowledged & still got my very simple order of a frozen coffee wrong
Atmosphere: 1
Food: 1
Service: 1
Dawn Young
Very ignorant female at this location. Actually wrote corporate about her. Not one time having a bad day but every time I go to this location she is ignorant.
Doreen
Gentleman working the drive thru orders is super versed in his role, provided great customer service, and has an upbeat personality. The line looked long but he has a beautiful flow going! Awesome job chris
Worst location ever. Disorganized and customer service need an overhaul. I love Duncan but I just won't deal with this location.
The woman working at the window this morning didn’t say a single thing to me. No hi no have a good day. Very rude customer service. I didn’t feel respected or welcomed at all 😞. This place is ran by the most ignorant people on the planet. I called corporate on them. Corporate gave me a $10 credit and they didn’t accept it. Super ignorant!!!! 😡😡😡
Atmosphere: 1
Food: 1
Service: 1
My granddaughter ordered 2 ice coffees and 2 hash browns...again they put only 1 coffee in the bag...it was delivered by door dash. The bag was not damaged. ...so the person that made the order did not out the other coff6 in the bag....she spent 19.00$ on the order....door dash did however reimburse her $5.80... this was the second time this happened .... just niw....August 02 2025....time was 10:28 delivery. .... get your orders right!!!!!
My sandwich had hair, also my coffee had something weird inside. My $16.93 dollars are in the trash!
Atmosphere: 2
Food: 1
Service: 1
This place needs corporate intervention. No other Dunkin in the area is so chaotic.Tons of staff but little management. 20 mins for a mobile order. They prioritize drive-through and counter orders first and let preordered mobile orders customers pile up near exit of order line. 6 customers came in ordered at counter and 4 drive-through orders left before i received my order. Get rid of the mobile app for edwardsville location if it does not streamline the process and becomes to inconvenient for the location.
Atmosphere: 1
Food: 1
Service: 1
Last time I went there, I walked in while the two people working were filling orders for the drive thru window. One of them said that they would be right with me, I waited at the counter for about 7-8 minutes and finally left without a coffee in hand.
I understand that these places get busy, but they kept taking orders from every vehicle that drove up while I was waiting.
Service: 1
I just wanna say I don’t understand how this place is still in business everyone in the back is more worried about dancing and messing around to even get the orders out waited 20 minutes for two sandwiches that weren’t even made right I get a bacon egg and cheese on a plane bagel and a sausage egg and cheese on a croissant and they didn’t bother looking at the sticker and just made it on the opposite this isn’t the first time I’ve had an experience like this at this Dunkin it’s absolutely ridiculous
Atmosphere: 1
Food: 1
Service: 1
I waited almost 25 mins at the intercom. no one at the windows, no one at the counter. I got a frozen coffee, and I am currently crapping my brains out. worst Dunkin I have been at in years. the workers had no clue what they we re e doin. your manager, seemed not to care as he just watched the girls struggle to make orders.
Service: 1
Used to be fast and efficient I guess there’s new management this line is ridiculous my long and slow EVERYDAY. They don’t even care about drive through times nomore.
Atmosphere: 1
Food: 1
Service: 1
This one never has donuts, food is always burnt, employees are more interested in talking in a group than serving people, hot coffee is cold and 9 outta 10, you'll drink grounds....
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
they get you through the line pretty quickly. Great coffee.
Atmosphere: 5
Food: 5
Service: 4
Horrible customer service
Atmosphere: 1
Service: 1
Stood at the counter for 10 mins before I was even acknowledged & still got my very simple order of a frozen coffee wrong
Atmosphere: 1
Food: 1
Service: 1
Very ignorant female at this location. Actually wrote corporate about her. Not one time having a bad day but every time I go to this location she is ignorant.
Gentleman working the drive thru orders is super versed in his role, provided great customer service, and has an upbeat personality. The line looked long but he has a beautiful flow going! Awesome job chris
Atmosphere: 5
Food: 5
Service: 5
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