Dunkin'
$ • Coffee ShopsAbout Dunkin' Donuts
Dunkin' Donuts Reviews
46 ratings
Share your opinion about Dunkin'
They need to hire a whole new night crew. Terrible customer service. Zero ounce of professionalism. Usually coming from the older employees.
The ice coffees are almost always made incorrectly or different each time. Also sometimes a hassle for them to remake it and not even worth it
Dunkn Donuts . Good coffee. Donuts
Hours
| Monday | 4:30AM - 9PM |
| Tuesday | 4:30AM - 10PM |
| Wednesday | 4:30AM - 10PM |
| Thursday | 4:30AM - 10PM |
| Friday | 4:30AM - 10PM |
| Saturday | 4:30AM - 10PM |
| Sunday | 4:30AM - 10PM |
Dunkin' Donuts is a popular breakfast destination that offers a variety of delicious donuts and other menu items. While the quality of the food is generally praised, the customer service experiences can be hit or miss. Some reviews highlight excellent service from friendly and enthusiastic staff, such as the pleasant interactions with an employee named Melissa. However, other customers have reported long wait times, lack of acknowledgment, and rude behavior from some employees.
The mobile ordering and pickup process seems to be efficient, though some customers still prefer to order in-person to avoid delays. One notable issue was the poor quality of a vanilla cream donut that was filled with an unappetizing orange-dyed frosting, though the customer service team was responsive in resolving the problem.
Overall, Dunkin' Donuts is a go-to spot for many, offering tasty donuts worth the wait, but the customer service experience can be inconsistent. The establishment is praised for its warm atmosphere and understanding staff, but also criticized for the occasional lack of attentiveness and enthusiasm from employees.