Rita's Italian Ice & Frozen Custard

Didn't have a lot of options to pair with chocolate compared to other Rita's but service was great

One blonde girl working on a Saturday night? Crappiest Gelati yet. Is there a custard shortage or little girls can't serve?

Enjoyed the Italian ice and Gelato. Picnic are to enjoy outside eating

My Fiance and I like this place!

Love me some Rita's, and the staff is very sweet too!

The ice itself is fantastic, just can't give the ephrata Rita's 5 stars because the vibes are bad. They need some music playing or something to bring a little life to the place. Customer service was excellent 👌

I’ve been reading these reviews and the people just simply don’t understand that the flavors change everyday and run out sometimes. Ritas can’t guarantee the flavor you want will be there. Treat the workers will respect and maybe they will be nice back.

Atmosphere: 5

Food: 5

Service: 5

2:40pm on a Tuesday and Noones here. A white benz in the employee parking spot but not a sign of life in the store. You lost at least 3 sales while we were there.

The sign on the wall says closes at 10, google says 10 as well. I get there at 8:50 with my family from out of state and everything was already pretty much closed. I ordered a gelati and she kept double checking I wanted custard because she didn’t seem to want to use the machine. Got my gelati and literally. NO CUSTARD LAYERS like it’s supposed to have. My daughter the same.

The workers could be a little friendlier.

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Chocolate Custard with Sprinkles, Blue Raspberry, Mint Chocolate Chip, Nilla Wafers, Slenderita, Georgia Peach, Blueberry, Island Fusion, Swedish Fish Italian Ice, Mango, Strawberry, Swedish Fish, Vanilla Custard, Chocolate Custard

Half the flavors there used to be, strawberry watermelon was not good. Wish you just had strawberry

Wow they sure put the price up for a water ice!

Atmosphere: 3

Food: 4

Service: 4

Waited 15 mins knocked on window and no one came.

Service: 1

I went to Rita’s in Ephrata by myself to get three Italian ice for my family and myself. The girls working were very short and rude. Wasnt a big deal it was at the end of the day I get it. Still tipped. Had to ask for a cup holder then the window was promptly slammed in my face. Very disrespectful. Very poor customer service skills. Still loved the Italian ice though.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Blue Raspberry, Cotton Candy

I'm not sure why Rita's in Ephrata seems to occasionally have Swedish fish flavor. I can go to any other Rita's, and they always have Swedish fish. Also, when will the soft pretzel sticks be coming to Ephrata? Tried them at others and thought they were very tasty.

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Swedish Fish Italian Ice, Swedish Fish, Vanilla Custard