They never have half of what is on their menu ready. If you only want to serve the bare minimum change your menu so you don't keep wasting people's
Food: 1
Service: 1
james campbell
Slow employees, lack of pretzels during busy season. Wish wanted pretzels bites , but was told it would be 25 to 30 mins for them to make them meanwhile they had some made, but couldn't sell it to me because it was for the other location. I wanted 3 salted pretzels, but there was only 1 but there was ones not salted, when I asked if they could salt them they looked like I had 2 head. High cost, but their customers service it lacking. One of the women workers' hair was in front of her face. At any point her hair could touch someone's food very unsanitary.
Atmosphere: 1
Food: 4
Service: 1
Lena Reigleman
Very good pretzels and love the iced Mocha!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pretzel Nuggets Bucket
Stephi Lovely
YUM!!!
Ethan Brewer
Delicious pretzels and great staff!
Mikaela Vahey
management is trashy and unprofessional
Vanessa Aldrete
hello so if i where you i wouldn’t buy from auntie ann’s because the give trashy business and they can go to hell and they are really bad people and they poured boiling hot cheese in my eyes and i am currently in the hospital blind and my mother is writing this for me.
Sydney Twohig
i was walking past auntie anne’s and wasn’t even planning on buying anything when a worker there (later found out was the manager katie) jedi jumped over the counter summer salted onto the mall floor and screamed in my face calling me words that aren’t even in my vocabulary. the vulgar language and disgusting attitude made me unable to ever consume a soft pretzel ever again. disappointed and very sad with this experience.
Brett Fenstermacher
Rude employee, now I shouldn't ostracize a company because of one bad employee especially in the current workers market, but with an hour left in store hours we were told what was made is all that is left. My girlfriend has been craving pretzel dogs for at least a month and we were willing to wait for them to be made, but the employee refused to make them after several requests. I was willing demand her bosses phone number, but we ended up just leaving with mediocre pretzel bites that were luke warm. I hope management addresses this policy of refusing food with an hour left of business.
the person that took care of us today was amazing. I'm glad there are still people out there like him. I didn't catch his name but he was kind, cheerful, and happy. just what we needed today.
Casey Hollabaugh
I ordered online for delivery and when it was delivered it wasn't what I ordered. I tried 8 times calling and no one would answer the phone.
Matthew U.
While walking around the mall I was starting to get a little hungry. I also had some time to kill waiting for my friends to finish up in nearby stores. This being nearby was like a saving grace helping me kill two birds with one stone. Pass the time and get a snack. Service was quick, but selection was not that great. I got the cup of pretzel bites and wanted a lemonade. They did not have any lemonade and it looked like they were not going to be making any at that time. Even though prior to me coming up there was no one nearby and this could have been remedied. Can't really scream about the food. The pretzel bites seemed like they were there for a hot minute meaning they were not fresh. It held me over until we started moving out of the mall.
Jacki Aleksandrowicz
Ordered a drink. The girl gave me something different from what I asked for and I said “no, I didn’t order that.” I then showed her on the menu a picture of what I ordered….she added whipped cream on the top of the wrong drink she attempted to give me and said “have a nice day” ? I wasn’t going to fight with her at that point….she obviously didn’t care or knew what she was doing ??♀️ I just threw it out and went somewhere else
They never have half of what is on their menu ready. If you only want to serve the bare minimum change your menu so you don't keep wasting people's
Food: 1
Service: 1
Slow employees, lack of pretzels during busy season. Wish wanted pretzels bites , but was told it would be 25 to 30 mins for them to make them meanwhile they had some made, but couldn't sell it to me because it was for the other location. I wanted 3 salted pretzels, but there was only 1 but there was ones not salted, when I asked if they could salt them they looked like I had 2 head. High cost, but their customers service it lacking. One of the women workers' hair was in front of her face. At any point her hair could touch someone's food very unsanitary.
Atmosphere: 1
Food: 4
Service: 1
Very good pretzels and love the iced Mocha!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pretzel Nuggets Bucket
YUM!!!
Delicious pretzels and great staff!
management is trashy and unprofessional
hello so if i where you i wouldn’t buy from auntie ann’s because the give trashy business and they can go to hell and they are really bad people and they poured boiling hot cheese in my eyes and i am currently in the hospital blind and my mother is writing this for me.
i was walking past auntie anne’s and wasn’t even planning on buying anything when a worker there (later found out was the manager katie) jedi jumped over the counter summer salted onto the mall floor and screamed in my face calling me words that aren’t even in my vocabulary. the vulgar language and disgusting attitude made me unable to ever consume a soft pretzel ever again. disappointed and very sad with this experience.
Rude employee, now I shouldn't ostracize a company because of one bad employee especially in the current workers market, but with an hour left in store hours we were told what was made is all that is left. My girlfriend has been craving pretzel dogs for at least a month and we were willing to wait for them to be made, but the employee refused to make them after several requests. I was willing demand her bosses phone number, but we ended up just leaving with mediocre pretzel bites that were luke warm. I hope management addresses this policy of refusing food with an hour left of business.
Extremely slow and little product ready to sell
Restaurantji Recommends
the person that took care of us today was amazing. I'm glad there are still people out there like him. I didn't catch his name but he was kind, cheerful, and happy. just what we needed today.
I ordered online for delivery and when it was delivered it wasn't what I ordered. I tried 8 times calling and no one would answer the phone.
While walking around the mall I was starting to get a little hungry. I also had some time to kill waiting for my friends to finish up in nearby stores. This being nearby was like a saving grace helping me kill two birds with one stone. Pass the time and get a snack. Service was quick, but selection was not that great. I got the cup of pretzel bites and wanted a lemonade. They did not have any lemonade and it looked like they were not going to be making any at that time. Even though prior to me coming up there was no one nearby and this could have been remedied. Can't really scream about the food. The pretzel bites seemed like they were there for a hot minute meaning they were not fresh. It held me over until we started moving out of the mall.
Ordered a drink. The girl gave me something different from what I asked for and I said “no, I didn’t order that.” I then showed her on the menu a picture of what I ordered….she added whipped cream on the top of the wrong drink she attempted to give me and said “have a nice day” ? I wasn’t going to fight with her at that point….she obviously didn’t care or knew what she was doing ??♀️ I just threw it out and went somewhere else
They have the best pretzels in the mall.